1er réservation non prise en compte…
1er réservation non prise en compte alors que j'ai validé tout le processus et même validé le paiement par ma banque. Obligée de refaire une réservation en ligne avec la peur d'avoir 2 billets

Transavia is a low-cost airline operating in the travel and tourism sector, primarily based in the Netherlands. The company specializes in providing affordable flights to various destinations across Europe and beyond. With a focus on budget-conscious travelers, Transavia aims to offer a reliable and efficient service, catering to both leisure and business customers seeking cost-effective travel options. The airline's services include scheduled passenger flights, as well as charter services for travel agencies and tour operators. Transavia's user-friendly online platform allows customers to easily book flights, manage reservations, and access travel information. By emphasizing convenience and affordability, the company targets a diverse customer base, including families, solo travelers, and groups looking for economical travel solutions.
Transavia receives a mixed response from its customers, with many praising the ease of use of its website and the clarity of the booking process. Reviewers frequently highlight the site's navigation as "facile" and "clair," making it simple to select flights and manage bookings.
However, there are significant complaints regarding customer service, particularly concerning staff attitude at airports, with some customers feeling disrespected. Additionally, issues with baggage fees and problems with reservation confirmations are common, leading to frustration among travelers. While some express satisfaction with the overall travel experience, others report serious issues, such as flight cancellations without proper communication. Overall, the sentiment is mixed, reflecting both positive experiences and notable frustrations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Facilité et clarté du site”
“j’ai payé un bagage supplémentaire après ma resa”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Website & app | Trend | Reviews |
|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Transavia is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 3.2).
60 reviews of Transavia. Filter by what matters to you.
1er réservation non prise en compte alors que j'ai validé tout le processus et même validé le paiement par ma banque. Obligée de refaire une réservation en ligne avec la peur d'avoir 2 billets
J'avais réservé un bagage en soute pour mon vol retour après une journée de shopping en italie mais finalement je me suis rendu compte avant mon retour que je n'en avais plus besoin. J'ai demandé le remboursement de ces 45€ mais la compagnie a refusé sous pretexte que c'est contraire a leur CGL. C'est un vol caractérisé et je ferai jouer la concurrence. Cette compagnie ne se remet jamais en cause, tout comme sa maison mere. C'est une honte alors que je reserve souvent chez eux... je reverrai mes plans a l avenir
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 32% are 1–2★.
La procédure de réservation repousse à sa fin la question des bagages et ne permet pas, à l'étape requise, d'attribuer un type de bagage différent à chacun des passagers. Il a donc fallu arriver jusqu'à l'étape finale du signalement des bagages pour comprendre que je pouvais réserver à un meilleur prix nos 3 places selon un tarif plus raisonnable tout en réservant un bagage en soute. L'entreprise incite à choisir ses sièges en payant davantage mais ne prend pas suffisamment le soin de signaler que cela n'est pas obligatoire et qu'il n'y a donc aucune crainte à ne pas choisir dès à présent les sièges. Je n'apprécie pas. cette stratégie qui optimise ainsi la facture commerciale au dépend de l'honnêteté.
Nous n'avons pas obtenu nos cartes d'embarquement pour aller à l'aéroport de Tel Aviv. Cela a entraîné un grand stress. Dès lors, une information explicative est nécessaire svp. L'espace entre les rangées est vraiment trop faible. Sinon RAS
Transavia is a low-cost airline operating in the travel and tourism sector, primarily based in the Netherlands. The company specializes in providing affordable flights to various destinations across Europe and beyond. With a focus on budget-conscious travelers, Transavia aims to offer a reliable and efficient service, catering to both leisure and business customers seeking cost-effective travel options. The airline's services include scheduled passenger flights, as well as charter services for travel agencies and tour operators. Transavia's user-friendly online platform allows customers to easily book flights, manage reservations, and access travel information. By emphasizing convenience and affordability, the company targets a diverse customer base, including families, solo travelers, and groups looking for economical travel solutions.
This profile hasn't been claimed by the business owner.