Transavia is a low-cost airline operating in the travel and tourism sector, primarily based in the Netherlands. The company specializes in providing affordable flights to various destinations across Europe and beyond. With a focus on budget-conscious travelers, Transavia aims to offer a reliable and efficient service, catering to both leisure and business customers seeking cost-effective travel options. The airline's services include scheduled passenger flights, as well as charter services for travel agencies and tour operators. Transavia's user-friendly online platform allows customers to easily book flights, manage reservations, and access travel information. By emphasizing convenience and affordability, the company targets a diverse customer base, including families, solo travelers, and groups looking for economical travel solutions.
Transavia receives a mixed response from its customers, with many praising the ease of use of its website and the clarity of the booking process. Reviewers frequently highlight the site's navigation as "facile" and "clair," making it simple to select flights and manage bookings.
However, there are significant complaints regarding customer service, particularly concerning staff attitude at airports, with some customers feeling disrespected. Additionally, issues with baggage fees and problems with reservation confirmations are common, leading to frustration among travelers. While some express satisfaction with the overall travel experience, others report serious issues, such as flight cancellations without proper communication. Overall, the sentiment is mixed, reflecting both positive experiences and notable frustrations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Facilité et clarté du site”
“j’ai payé un bagage supplémentaire après ma resa”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Website & app | Trend | Reviews |
|---|---|---|---|---|---|
 | 3.5 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | — | 60 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Transavia is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 3.2).
60 reviews of Transavia. Filter by what matters to you.
C'est quand même dommage de recevoir une confirmation de réservation avec une photo sur laquelle sont notifiées des infos ILLISIBLES !!! Y a personne pour tester le type de message adressé aux clients ?? Franchement ça fait pas pro !
Le site internet est très bien et facile d'utilisation, nous pouvons choisir les vols, les bagages ect... La réservation c'est faite facilement par contre et c'est pour cela que je ne mets que 3 étoiles car le paiement par PayPal nous a été refusé et pas par PayPal mais par le site transavia, ce qui est très regrettable et donc nous n'avons pas eu d'autre choix que de payer la totalité qui a était accepter immédiatement donc l'argent n'était pas le problème...
L’appli (iOS) fonctionne mal et je ne suis pas arrivé à acheter avec. Le site fonctionne aussi très mal sur Firefox : plusieurs page envoient des erreurs. J’ai dû changer de navigateur et passer sur Chrome. Les formulaires ne se remplissent pas automatiquement, alors que je suis cliente et que Transavia a toutes mes infos, il faut re remplir à la main. L’option pour « modification de la date » du vol est indiqué à 10 €. Mais quand on valide le choix, sont ajoutés 20 € aller 20 € retour soit 40€ Bref, il faut revoir les outils online
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 32% are 1–2★.
Transavia is a low-cost airline operating in the travel and tourism sector, primarily based in the Netherlands. The company specializes in providing affordable flights to various destinations across Europe and beyond. With a focus on budget-conscious travelers, Transavia aims to offer a reliable and efficient service, catering to both leisure and business customers seeking cost-effective travel options. The airline's services include scheduled passenger flights, as well as charter services for travel agencies and tour operators. Transavia's user-friendly online platform allows customers to easily book flights, manage reservations, and access travel information. By emphasizing convenience and affordability, the company targets a diverse customer base, including families, solo travelers, and groups looking for economical travel solutions.
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