Facilité et clarté du site
Facilité et clarté du site. Seul regret: difficulté à ouvrir la page personnelle à cause de bugs non résolus+++

Transavia is a low-cost airline operating in the travel and tourism sector, primarily based in the Netherlands. The company specializes in providing affordable flights to various destinations across Europe and beyond. With a focus on budget-conscious travelers, Transavia aims to offer a reliable and efficient service, catering to both leisure and business customers seeking cost-effective travel options. The airline's services include scheduled passenger flights, as well as charter services for travel agencies and tour operators. Transavia's user-friendly online platform allows customers to easily book flights, manage reservations, and access travel information. By emphasizing convenience and affordability, the company targets a diverse customer base, including families, solo travelers, and groups looking for economical travel solutions.
Transavia receives a mixed response from its customers, with many praising the ease of use of its website and the clarity of the booking process. Reviewers frequently highlight the site's navigation as "facile" and "clair," making it simple to select flights and manage bookings.
However, there are significant complaints regarding customer service, particularly concerning staff attitude at airports, with some customers feeling disrespected. Additionally, issues with baggage fees and problems with reservation confirmations are common, leading to frustration among travelers. While some express satisfaction with the overall travel experience, others report serious issues, such as flight cancellations without proper communication. Overall, the sentiment is mixed, reflecting both positive experiences and notable frustrations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Facilité et clarté du site”
“j’ai payé un bagage supplémentaire après ma resa”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Website & app | Trend | Reviews |
|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Transavia is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 3.2).
60 reviews of Transavia. Filter by what matters to you.
Facilité et clarté du site. Seul regret: difficulté à ouvrir la page personnelle à cause de bugs non résolus+++
Nous devions voyager entre Lisbonne et Paris Orly le vendredi avec Transavia mais notre vol a été annulé la veille du départ et remplacé par un vol Air France le samedi sur Paris CDG situé beaucoup plus loin de chez nous. La réactivité pour nous trouver un autre vol a été bonne mais nous aurions préféré un vol sur Paris Orly. Le vol Air France a été parfait.
expérience sur le process de réservation : il est clair et facile d'utilisation, les infos sont claires aussi notamment dans le cas des bagages (en espérant que cela ne change pas lors de l'embarquement)
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 32% are 1–2★.
Site facile d'accès, rapidité des opérations, tout est bien expliqué pas de surprise
Bonne compagnie quand on ne va pas trop loin, trop longtemps ! C’est seulement l’application qui n’est pas du tout pratique. Elle pourrait seulement souvenir de nous au bout de 10 vols, des cartes bancaires, le numéro de flying blue etc….. 😡
Une fois connecté, à mon espace, la réservation était facile et rapide.
La réservation des billets est très simple et agréable. Les options sont claires, surtout pour l´équipement sportif. Le processus est donc assez rapide contrairement à la concurrence. Le lien avec Google Flights est bien aussi, à part une petite différence de prix. Or, ce qui est inadmissible et désagréable c´est qu´on n´obtient pas un vrai E-ticket avec code barre. De même, pour Paris Orly il n´y a pas d´indication du terminal ni du temps de check-in avant le départ...
Je viens de prendre des billets d'avion et je suis une très bonne cliente mais je trouve cela dommage de ne pas recevoir des bon de réductions pour fidélités
Simple à utiliser.....mais parfois....çà bloque.... Très difficile pour enregistrer 2 valises par personne en soute....avec prix supérieur à air France.
Transavia is a low-cost airline operating in the travel and tourism sector, primarily based in the Netherlands. The company specializes in providing affordable flights to various destinations across Europe and beyond. With a focus on budget-conscious travelers, Transavia aims to offer a reliable and efficient service, catering to both leisure and business customers seeking cost-effective travel options. The airline's services include scheduled passenger flights, as well as charter services for travel agencies and tour operators. Transavia's user-friendly online platform allows customers to easily book flights, manage reservations, and access travel information. By emphasizing convenience and affordability, the company targets a diverse customer base, including families, solo travelers, and groups looking for economical travel solutions.
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