Excellent service
Request was dealt with efficiently with full disclosure of details

TTNC - The Telephone Number Company specializes in providing cloud-based telecommunications solutions designed to enhance business communication. The company offers a comprehensive range of services including Voice over Internet Protocol (VoIP), virtual telephone numbers, and advanced call management features. With the ability to create a professional calling experience, TTNC caters to businesses of all sizes by facilitating seamless communication through various devices, whether in the office or working remotely. Customers can take advantage of TTNC's extensive selection of virtual numbers across the UK and 58 countries worldwide, allowing for targeted outreach and improved customer engagement. The platform also includes features such as call queuing, virtual receptionist services, and inbound call recording, all manageable through the user-friendly online portal, myTTNC. By focusing on efficient call handling and management, TTNC aims to support businesses in optimizing their communication strategies.
TTNC - The Telephone Number Company receives a largely positive reception from its users, with many praising the helpfulness and professionalism of its staff, particularly individuals like Katie and Jack. Reviewers highlight the ease of ordering and the clarity of communication, noting that there are no hidden fees associated with their services.
Customers appreciate the quick setup and the outstanding support provided, especially for charities, which is seen as a strong point for the company. However, some consumers express frustration with long response times for urgent matters, indicating that there can be delays in communication. Despite these occasional issues, the overall sentiment remains favorable, with many recommending TTNC for its reliable service and customer focus. Overall, TTNC is viewed positively, though there is room for improvement in response times.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 60 | 100% | +1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 3.7 | 3 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | 3.7 | 3 |
| May 25 | 4.6 | 10 |
| Jun 25 | 3.4 | 5 |
| Jul 25 | 4.6 | 5 |
| Aug 25 | 5.0 | 1 |
| Sep 25 | 2.6 | 5 |
| Oct 25 | 4.0 | 8 |
| Nov 25 | 5.0 | 3 |
| Dec 25 | 5.0 | 3 |
| Jan 26 | 4.7 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Worked with TTNC for over a decade and only recently started using their VoIP services”
“My business was a customer of TTC for many years but, as others on this forum have reported, they surreptitiously add...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 1.8 out of 5 (poor) | +9% | 60 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | 1,060 |
Bottom line: TTNC - The Telephone Number Company is #2 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 1.8).
60 reviews of TTNC - The Telephone Number Company. Filter by what matters to you.
Request was dealt with efficiently with full disclosure of details
I have been using TTNC for over 10 years, always helpful, great and reliable system and great service. Time to time I have to call them for help and they are always prompt to answer and help us.
Ricky was very helpful and informative. He went out of his way to explain everything clearly and assist me when there were some website issues. Thank you Ricky, you made things easy.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ricky was amazing and helful, clear communication and knowledgeable
The registration was very easy. Then I received follow-up support from Ricky, who helped me configure my account and get going. I really appreciate your support and will recommend the services to others.
BE AWARE - DO NOT buy from this company. They have hidden contract terms and then start charging you at every single stage. And you cannot move out before 12 months. They advertise as no contract but they charge you to move within 12 months since you did not stay for 12 months. So do you still believe there is no contracts. I have raised the issue with OFcom. And they sent me bill of £120.00 for move to another provider. Guess what, TTNC even tried to flag my review instead of providing response to my review. Trust pilot declines TTNC's flag. SO be aware of TTNC.
We had an issue with the line and Ricky Walker was very helpful, gave clear instructions and solves our issue in 5 minutes. Really appreciate how accessible and easy it is to reach out and get help on issues we have with our line.
I had a crazy, computing issue that threw working via TTNC for 6. I was given full support to rectify the issue and allow their call service to operate correctly for us. Whenever I have had an account or operational issue, they have always worked with me to get the matter resolved. 100% customer service orientated & full attention to detail.
Dreadful Company, owned by Chess PLC. You get told one thing by their staff & they change the rules 12 months later which costs you. Parent company cut & pasted a false signature onto an agreement to try to extend an agreement. DO NOT TOUCH I have the emails to substantiate my comments
I have been with TTNC since 2012 I am now going to try elsewhere After a minor payment incident, i wasn't helped effectively to set up another payment method, and then they tried to make me pay a reconnection charge for their bad communication and service I did not pay to reconnect as i believe it was their fault and have now cancelled in case they do it again next month very combative rather than helping Now i need to use web developers to change their number off my sites
They call themselves the Telephone number company BUT don’t offer any phone support to paying customers! They closed our accounts we had as they could not auto collect money to top up, but they did not email us or call us at all or send invoices. It took us 2 months to find out the 0800 numbers stopped working! Disgraceful conduct.
Be careful they will add extras on with out your authorisation and charge you this company is rogue and untrustworthy please be careful.
Jack was so quick to call me and explain exactly what I needed to do to change my message after submitting a Chat question. Really helpful, very professional and nice, and he sent me links to assist me in addition. TTNC is a company I would consistently recommend, mostly because service like Jack's is such a gift these days and you know that you customer service is second to none every single time. Thank you Jack! Awesome company and customer service - definitely give him a pay rise!
Ricky was very helpful and I am very satisfied with the service we have with TTNC and I have been using it for our business for a long time.
TTNC - The Telephone Number Company specializes in providing cloud-based telecommunications solutions designed to enhance business communication. The company offers a comprehensive range of services including Voice over Internet Protocol (VoIP), virtual telephone numbers, and advanced call management features. With the ability to create a professional calling experience, TTNC caters to businesses of all sizes by facilitating seamless communication through various devices, whether in the office or working remotely. Customers can take advantage of TTNC's extensive selection of virtual numbers across the UK and 58 countries worldwide, allowing for targeted outreach and improved customer engagement. The platform also includes features such as call queuing, virtual receptionist services, and inbound call recording, all manageable through the user-friendly online portal, myTTNC. By focusing on efficient call handling and management, TTNC aims to support businesses in optimizing their communication strategies.
This profile hasn't been claimed by the business owner.