Why does your Facebook page say you…
Why does your Facebook page say you have a Trustpilot rating of 5 stars, when you've actually got 2.2?
Utility Centre is a UK-based platform specializing in utilities and energy services. The company provides consumers with an easy-to-navigate resource for comparing various utility providers, including electricity, gas, and renewable energy options. By aggregating customer reviews and ratings, Utility Centre helps users make informed decisions regarding their utility services, ensuring they choose the best fit for their needs. The target market for Utility Centre includes homeowners, renters, and businesses seeking reliable and cost-effective utility solutions. By offering transparent insights into customer experiences, the company aims to empower consumers to find and switch to energy providers that align with their preferences and budget. With a focus on enhancing user experience through detailed reviews and comparisons, Utility Centre plays a crucial role in the UK’s utilities and energy sector.
Utility Centre receives mixed reviews from customers, reflecting both positive experiences and significant concerns. On the positive side, many reviewers appreciate the ease of transferring services, with one customer noting that the process was made very easy for their business account.
Additionally, the company is praised for its reliable case managers who demonstrate care and attention to detail, helping clients save money on their utility bills. However, a substantial number of complaints highlight issues with spam communications, including unsolicited calls and repetitive emails, which have frustrated many consumers. Some reviewers express distrust, questioning the accuracy of the company's ratings on social media platforms.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 3.0 | 8 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Feb 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 1.0 | 1 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | 1.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 8 most recent reviews.
“Got my number somehow and spam called me without permission”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 3.0 out of 5 (fair) | 67 out of 100 | — | 8 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 696 |
Bottom line: Utility Centre is #5 of 5 on overall rating in this group.
8 reviews of Utility Centre. Filter by what matters to you.
Over a year ago
Why does your Facebook page say you have a Trustpilot rating of 5 stars, when you've actually got 2.2?
Over a year ago
Would not even give one star but unable to proceed without! Fraudsters preying on the old and vulnerable. Not sure how they got my mother in laws bank details to set up a direct debit as she has deme... See more
Over a year ago
Got my number somehow and spam called me without permission. Avoid!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 50% are 1–2★.
Why does your Facebook page say you have a Trustpilot rating of 5 stars, when you've actually got 2.2?
Would not even give one star but unable to proceed without! Fraudsters preying on the old and vulnerable. Not sure how they got my mother in laws bank details to set up a direct debit as she has dementia and does not remember them. Assume they have been purchased from another rogue company.
Got my number somehow and spam called me without permission. Avoid!
endless spam from these tools, what do I need to do to stop you sending the same junk email every other day ?? I've just counted up, and you have sent me the same email a total of 12 times in a couple of months. Please die you dirty spammers.
Made the transfer very easy - This is a business account, and attempts before to change have been difficult. Thanks go to Michael Brown
Reliable case manager, attention to detail and a true sense that they care about your business. We have a large property portfolio and Michael Brown has made the whole process stress free and cost effective
The Utility Centre saved our business a large amount of money by finding and switching both our gas & electricity supplies to the cheapest provider. I would definitely recommend - 5 stars.
much better rates than we had been quoted on renewal, very happy with the service.
Utility Centre is a UK-based platform specializing in utilities and energy services. The company provides consumers with an easy-to-navigate resource for comparing various utility providers, including electricity, gas, and renewable energy options. By aggregating customer reviews and ratings, Utility Centre helps users make informed decisions regarding their utility services, ensuring they choose the best fit for their needs. The target market for Utility Centre includes homeowners, renters, and businesses seeking reliable and cost-effective utility solutions. By offering transparent insights into customer experiences, the company aims to empower consumers to find and switch to energy providers that align with their preferences and budget. With a focus on enhancing user experience through detailed reviews and comparisons, Utility Centre plays a crucial role in the UK’s utilities and energy sector.
This profile hasn't been claimed by the business owner.