Is Western Union a legitimate company?
Yes, Western Union is a legitimate company with numerous verified reviews. They maintain a high trust rating based on real customer experiences, although some reviews indicate issues with certain transactions.

Western Union is a global leader in money transfer services, specializing in facilitating international remittances for individuals and businesses. Through its user-friendly platform, available on both its website and mobile app, the company enables customers to send and receive money quickly and securely from India to various destinations worldwide. With features such as real-time tracking, competitive exchange rates, and minimal transfer fees, Western Union caters to a diverse clientele seeking reliable financial solutions for personal or business transactions. The company's services are designed for individuals needing to send money to family and friends abroad, expatriates, and businesses engaged in cross-border trade. Western Union prioritizes customer security by employing encryption technologies to protect sensitive information during transactions. By providing convenient options for sending money online or through mobile devices, the company continues to meet the evolving needs of its customers in an increasingly digital financial landscape.
Western Union receives mixed feedback from its users, with many highlighting both efficient transactions and significant frustrations. Positive reviews praise the service for being quick and smooth, with some customers noting that their transactions have been processed promptly and safely.
However, a substantial number of complaints focus on issues with money transfers, including problems with the app's performance, slow processing times, and difficulties in receiving funds. Many reviewers express dissatisfaction with customer service, citing experiences of declined transactions despite funds being withdrawn from their accounts, and challenges in obtaining refunds. Overall, while some users appreciate the speed of transactions, the prevalence of negative experiences suggests that many find Western Union unreliable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I used to do the transaction with western union and never had problem and very recently I did the transsaction and it...”
“it is such an inconvenience to wait for 1 - 5 days for money that's not even guaranteed to come further more the cust...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.3 out of 5 (poor) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Western Union is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 1.5).
60 reviews of Western Union. Filter by what matters to you.
Over a year ago
I used to do the transaction with western union and never had problem and very recently I did the transsaction and it was smooth and prompt.the information they required fro verification to revive was... See more
Over a year ago
Will not cash there own check… why you ask. Because it was paid to the order of my middle name and last name and not my first name( that I don’t go by and nobody know me as) My ID has my full name o... See more
Over a year ago
You guys are one of the worst company’s to ever be trusted with money! Scamming, people on a daily saying my card was decline after you already withdrawal the money from my account. It’s been ten day... See more
Quick answers to the questions people ask most.
Yes, Western Union is a legitimate company with numerous verified reviews. They maintain a high trust rating based on real customer experiences, although some reviews indicate issues with certain transactions.
No, Western Union is not a scam. While some customers have reported frustrations, such as payment processing issues, many reviews highlight successful transactions and prompt service.
Western Union offers money transfer services, allowing customers to send and receive money both domestically and internationally. Their services are noted for being quick and safe, according to multiple customer reviews.
Western Union accepts various payment methods including credit and debit cards, cash, and bank transfers. Customers have noted ease of transaction, although some have experienced delays.
You can contact Western Union's customer support through their website or by visiting a local branch. Many customers have reported challenges reaching support, but they strive to resolve issues promptly.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 37% of recent reviews are 4–5★ and 60% are 1–2★.
I used to do the transaction with western union and never had problem and very recently I did the transsaction and it was smooth and prompt.the information they required fro verification to revive was quickly handled
Will not cash there own check… why you ask. Because it was paid to the order of my middle name and last name and not my first name( that I don’t go by and nobody know me as) My ID has my full name on it. I don’t see why there is a problem. Ft Smith Arkansas Walmart on Zero street don’t wast your time
You guys are one of the worst company’s to ever be trusted with money! Scamming, people on a daily saying my card was decline after you already withdrawal the money from my account. It’s been ten day still says pending an I don’t have access to that money and it’s my money not yours. Would of never happen it you agents could understand English, I suggest fixing this issues
It has been quick and safe
La aplicación iba lenta y fallaba muchas veces. Me fue imposible hacer el envío de dinero por Western Union. Lo intenté haciendo el pago por cuenta bancaria y por tarjeta de débito, pero de las 2 formas, siempre daba error. Al final me dejó, pero no me descontó el dinero de mi cuenta. Aparentemente estaba todo correcto, pero el dinero seguía en mi cuenta del banco. Así que volví a hacer el envío y después de varios intentos que daba error, me dejó enviarlo. Y en esta ocasión, sí me descontó el dinero de mi cuenta. Pero aparecía como si hubiera hecho 2 envíos de dinero a la misma persona. LLamé para que anularan el "primer" envío pero tardaron 30 días en anularlo. La aplicación de Western Union siempre da fallos. No la recomiendo
This app/program is so slow as to be unusable. I have to constantly back up and start over to finally finish a transaction. I have used this program for a year to send money to family overseas and it is so frustrating that I wish I had an alternative that would be accepted in remote thailand. Please hire a real programmer to rewrite this so that it can be used. Thank you.
Nie wieder das Geld über Western Union senden. Taptap Send ist viel besser und effektiver, und nicht mit Western Union zu vergleichen. Bei WU kann eine Transaktion bis zu 4-5 Tage dauern, was extrem nervig ist. Was passiert wenn das Geld für einen Notfall gebraucht wird? Es wird keine Lösungen gefunden und keine Hilfe wird angeboten. Also nie wieder mit WU.
I needed a refund for my money order.I put in the request online.I was told to go into walmart for my refund. They told me I had to come back another day because it had not processed yet. I came back and they told me a check will be mailed to me in 15 days. I never received the check. I called western union multiple times to ask the status. Long story short, after 5 times going back to Walmart, they finally told me and that there was never a check being sent out. I needed to ask for a money pick up, not a refund. That I worded it wrong. At no time did they tell me over the phone, in person or my email confirmation that I needed to ask for a money pick up instead of refund. A long drawn out process that could have been avoided with proper communication.
Western Union. Kindly Assist in receiving money transferred into my mobile wallet ( M-PESA). The money has been processing for a long time and that money is very important. it is such an inconvenience to wait for 1 - 5 days for money that's not even guaranteed to come further more the customer care aren't really helping. Kindly Help me receive that money.
Andava tutto bene, poi ad un certo punto mi hanno bloccato tutto chiedendomi documenti anche personali e cose assurde, capisco tutelare il cliente, ma questa è una esagerazione. Io non do documentazione od informazioni a persone che non conosco, quindi ho dovuto rinunciare ad un servizio che mi aiutava a sostenere dei familiari, troverò altro. State attenti.
Til. Western Union. I. Laver. For mange. Sær. Og. Egn. Regler. Der ikke har. Grund. I. Lovgivningen eller eu. Loven.og. Eller. Til. dags kursen . I de forskellige. lande. Eks. Begrænsning. Af tilsendelse. Af. Middler. Til udlandet fra dk. For. Mange. Af Egen. Og selv. Bestanden. Hjemme stikket. Regler der ikke har med loggninge. I eu at. Gør at der er igen der hverken vil bruge jeres. Apps. Eller. Butikker.
This is the worst money transfer experience I have ever had. I tried to transfer money three days ago through their app and they kept send me emails and messages on daily bases about messing data which they didn't ask for from the beginning. I will not ask for a refund because I know It will be a waste of time
I have had a very frustrating experience with Western Union. I made multiple payments, and each time the money was taken out of my bank account, but then Western Union declined the transfer. When I contacted customer support, I was told that the money had not been received on their end. However, my bank app and statement clearly show that the money was deducted. This is extremely stressful, as I am left out of pocket and without any clear resolution. I expected a reliable service, but instead I am left chasing both Western Union and my bank to find out where my money has gone. This lack of transparency and accountability is unacceptable.
بطيئة جدا، لا يتم ارسل أموال سريعة بعدما يتم قطع أموال من الحساب يتم احجز الأموال من يومين إلى 5 أيام وهذا الشيء مزعج جدا
Da novembre sono bloccata su WU, non riesco mai a finire di compilare il questionario, e ho parlato decine di volte con il Customer service, senza soluzione. Cosa devo fare? Grazie
Sehr gut und sehr übersichtlich.
Siempre tengo que esperar, incluso hasta 1 día, para poder retirar el dinero, ya que siempre está en revisión.
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Western Union is a global leader in money transfer services, specializing in facilitating international remittances for individuals and businesses. Through its user-friendly platform, available on both its website and mobile app, the company enables customers to send and receive money quickly and securely from India to various destinations worldwide. With features such as real-time tracking, competitive exchange rates, and minimal transfer fees, Western Union caters to a diverse clientele seeking reliable financial solutions for personal or business transactions. The company's services are designed for individuals needing to send money to family and friends abroad, expatriates, and businesses engaged in cross-border trade. Western Union prioritizes customer security by employing encryption technologies to protect sensitive information during transactions. By providing convenient options for sending money online or through mobile devices, the company continues to meet the evolving needs of its customers in an increasingly digital financial landscape.
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