Great
Great and very nice services.

Western Union is a global leader in money transfer services, specializing in facilitating international remittances for individuals and businesses. Through its user-friendly platform, available on both its website and mobile app, the company enables customers to send and receive money quickly and securely from India to various destinations worldwide. With features such as real-time tracking, competitive exchange rates, and minimal transfer fees, Western Union caters to a diverse clientele seeking reliable financial solutions for personal or business transactions. The company's services are designed for individuals needing to send money to family and friends abroad, expatriates, and businesses engaged in cross-border trade. Western Union prioritizes customer security by employing encryption technologies to protect sensitive information during transactions. By providing convenient options for sending money online or through mobile devices, the company continues to meet the evolving needs of its customers in an increasingly digital financial landscape.
Western Union receives mixed feedback from its users, with many highlighting both efficient transactions and significant frustrations. Positive reviews praise the service for being quick and smooth, with some customers noting that their transactions have been processed promptly and safely.
However, a substantial number of complaints focus on issues with money transfers, including problems with the app's performance, slow processing times, and difficulties in receiving funds. Many reviewers express dissatisfaction with customer service, citing experiences of declined transactions despite funds being withdrawn from their accounts, and challenges in obtaining refunds. Overall, while some users appreciate the speed of transactions, the prevalence of negative experiences suggests that many find Western Union unreliable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I used to do the transaction with western union and never had problem and very recently I did the transsaction and it...”
“it is such an inconvenience to wait for 1 - 5 days for money that's not even guaranteed to come further more the cust...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.3 out of 5 (poor) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Western Union is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 1.5).
60 reviews of Western Union. Filter by what matters to you.
Great and very nice services.
I like it but this security is so tight
Mes transferts ont toujours été faits avec rapidité, précision et j'en suis très satisfait.
Ich bekomme immer Überweisung auf konto wir aber von Western union bank nich gutgeschrieben erst mus ich beweisen wo das geld kommt dann wir ca nach 1 Woche der Überweiser eine Brief geschickt wo die das geld bekommen haben dann wartes du das es auf Konto gutgeschrieben ist dann wir das geld an überweisenden zurück überwiesen nach 14 tage die arbeiten mit dein gelt abzocke habe das Konto 3 Monate alles Gelder wurden nicht auf Konto gutgeschrieben
Quick answers to the questions people ask most.
Yes, Western Union is a legitimate company with numerous verified reviews. They maintain a high trust rating based on real customer experiences, although some reviews indicate issues with certain transactions.
No, Western Union is not a scam. While some customers have reported frustrations, such as payment processing issues, many reviews highlight successful transactions and prompt service.
Western Union offers money transfer services, allowing customers to send and receive money both domestically and internationally. Their services are noted for being quick and safe, according to multiple customer reviews.
Western Union accepts various payment methods including credit and debit cards, cash, and bank transfers. Customers have noted ease of transaction, although some have experienced delays.
You can contact Western Union's customer support through their website or by visiting a local branch. Many customers have reported challenges reaching support, but they strive to resolve issues promptly.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 37% of recent reviews are 4–5★ and 60% are 1–2★.
Hatte nach Thailand 1000€ versendet, "In Minuten" wurde zu in Tagen. Diesmal nur 50€ in die Türkei versendet, In Minuten wurde wieder zu Tagen. Dieser Service ist nicht mehr zeitgemäß. Absolut unnützig, so ein Kleinstbetrag über 1 Tag warten zu lassen. Das ist in meinen Augen schon Betrug. Wenn dort In Minuten steht, erwarte ich auch, dass es eingehalten wird. Nur Probleme.
Thieves! Stay Away!
Estoy realmente decepcionado de western unión, teníamos una emergencia y mi sobrina de mexico nos hizo una transferencia de dinero era a mi cuenta bancaria en elektra mediante western union y cuando fuimos a ventanilla a una sucursal de western unión en houston tx dijeron que no aparecía en el sistema. De alli han pasado varios meses y ese dinero no se ha podido recuperar. Le han pedido mi ID la cual mande porque yo tengo dos nombres y ella dio solo uno , la mande y que la quieren por los dos lados, a lo cual le.dije que mejor pidiera su dinero para atrás ya que se que hay mucho fraude y no quise ya mandar mas de mis datos, aun asi a ella ni le han dado su dinero para atrás, ahora le piden mis datos completos, lugar de nacimiento, lugar de trabajo y el que me desempeño. Todo eso para que si ya ella solo está pidiendo su dinero para atras??? Esto fue en la sucursal de san pedro coahuila, decepcionante servicio. 3 meses han pasado y nada que lo resuelven
Try to send a money order to an insurance co. They returned it stating that they do not except money orders. Trying to get a refund from Western Union but just getting the run around. WU is saying it's too late to cash it, but it was out of our hands (in the mail) for a few weeks before we got the money order returned to us . I guess we'll have to contact the Better Business Bureau and the MA Attorney General about this
Da una settimana cerco di inviare 1900 euro in Madagascar. Completo il form e mi dice di caricare un documento solo che l'opzione "carica" è grigia e non permette di accedere per il carico del documento. Chiamo l'assistenza che mi dà una mail cui inviarlo. Procedo. Succede nulla. Richiamo mi dicono che servono 48 ore. Aspetto 4 giorni e riprovo. Stessa situazione. Chiamato poco fa rispondono dall'Egitto. Chiedo di parlare con l'Europa. Silenzio totale non risponde nessuno. Settimana scorsa ho anche dichiarato disponibiltà al sondaggio sulla qualità del servizio. Neppure qui nessuna risposta. Personale non addestrato che fornisce risposte banali. Ho lavorato 35 anni in una banca qualcosa ho imparato... Il software del sito ha molti margini di miglioramento. Anche la traduzione in italiano dei vocali è scadente... Esperienza negativa. Mi tocca andare in una filiale col contante. Ricordo loro che siamo nel 2025 e da tempo abbiamo perfino l'Ai. Fatevi coraggio ce la potete fare anche voi. Caso mai fatevi aiutare da chi ha un po' di esperienza con l'informatica. Mai più WUnion
I bought a WU Money Order to pay for something but didn't use it, so I deposited it in my bank account. The WU didn't pay!!! I'm trying to get my money back for more than one month, and the Agents on chat lie or want to refund me, to pay a 10% fee. NOT REFUND, this is ridiculous because they want to charge me for their fault!!! I want my money in my bank account. I will never use that company again.
I am writing to formally submit a complaint regarding a transaction that took place on September 5, 2025, at 09:53 AM at your Cash Plus Sidi Boujida2 agency, located at 59 Jnane Twazi, Fez, Morocco. My mother, an elderly woman, withdrew the amount of 3,160.97 MAD at this branch. Unfortunately, upon returning home, she discovered that the cash she had received was short by 800 MAD. Key details: • Date & Time: September 5, 2025 – 09:53 AM • Location: Cash Plus Sidi Boujida2, 59 Jnane Twazi, Fez • Transaction Amount: 3,160.97 MAD • Missing Amount: 800 MAD • Issue: The agent counted the money and handed it over, but the amount given was incomplete. My mother also confirmed that she did not sign to acknowledge receipt of the funds. I kindly request you to: 1. Review the security camera footage from the stated time and location. 2. Verify the transaction records and receipt, including whether a signature was recorded. Given the seriousness of this incident and the vulnerability of my elderly mother, I ask you to investigate urgently and provide clarification and resolution. Thank you for your prompt attention to this matter. I look forward to your response.
Rapide et efficace..mais le tôt de change pas bon .excellente..1 euro =5100 aryari Avec vous 1 euros = 4600 aryari Trop de différence et bc de perte pour le bénéficiaire. Dommage car il en ont besoins
Depuis hier j’essaie de faire des payement mais je ne comprend pas il me semble que quand je met ma carte on me dit que la carte a été déjà enregistré je fais tout avec western union alors essaie de réglé le problème pour que je puisse faire mes transfert merci
The mobile website is even slower than the transfer itself. Takes an hour, mostly waiting for the site to load, to send or manage the transfer.
Always good service
Le taux de change est pas bon surtout par rapport aux autres services On effectue des transfert tout les mois aucun privilège n’est accordé et des frais très élevées toujours en comparant avec les autres services de transfert sur le marché
Hace una semana hice un envío desde España a Bolivia y aún no ha llegado.
Western Union is a global leader in money transfer services, specializing in facilitating international remittances for individuals and businesses. Through its user-friendly platform, available on both its website and mobile app, the company enables customers to send and receive money quickly and securely from India to various destinations worldwide. With features such as real-time tracking, competitive exchange rates, and minimal transfer fees, Western Union caters to a diverse clientele seeking reliable financial solutions for personal or business transactions. The company's services are designed for individuals needing to send money to family and friends abroad, expatriates, and businesses engaged in cross-border trade. Western Union prioritizes customer security by employing encryption technologies to protect sensitive information during transactions. By providing convenient options for sending money online or through mobile devices, the company continues to meet the evolving needs of its customers in an increasingly digital financial landscape.
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