Xfinity is a telecommunications brand owned by Comcast Corporation that provides cable television, internet, and phone services to residential and business customers. The company offers various internet speed tiers, cable TV packages, and digital phone services across multiple markets in the United States. Xfinity also provides streaming services and mobile phone plans as part of its telecommunications portfolio.
Reviewers generally find Xfinity's business internet service to be reliable and fast, with many praising the impressive speeds and consistent performance, especially for video conferencing and heavy data transfers. Customers appreciate the dedicated business support and regular check-ins from account managers, which contribute to a sense of care for retention.
However, there are mixed experiences regarding installation and billing, with some noting unexpected charges and confusion in their billing statements. While many find the service meets their needs, they also express concerns about rising costs and occasional long wait times for tech support. Overall, Xfinity provides a solid internet solution, but there are areas for improvement in customer service and pricing transparency. The sentiment leans positively, reflecting a satisfactory experience for most users.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cable & Satellite TV.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 3.8 out of 5 (good) | 50 out of 100 | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 1,060 |
12 reviews of Xfinity. Filter by what matters to you.
6 months ago
Installation was smooth but billing has been confusing with unexpected charges. Internet performance is solid during business hours. Customer service varies - sometimes excellent, sometimes frustratin... See more
6 months ago
Been using Xfinity for my business for over two years now. The internet speeds are consistently fast and reliable, which is crucial for our video conferences and cloud-based operations. Customer servi... See more
6 months ago
Perfect solution for our 8-person office. Upload and download speeds are exactly what was promised. The business portal makes managing our account easy. Installation took longer than expected but wort... See more
6 months ago
Straightforward business internet service that works reliably. No major complaints but nothing exceptional either.
Quick answers to the questions people ask most.
Xfinity provides internet, TV, phone, and mobile services for businesses of all sizes. They also offer advanced solutions like security systems, networking equipment, and cloud-based communications tools.
You can reach Xfinity customer support by calling 1-800-XFINITY (1-800-934-6489), visiting their website at xfinity.com, or using the Xfinity My Account app. Support is available 24/7 for technical issues and billing inquiries.
Xfinity customer service is available 24/7 for technical support and emergency issues. Sales and general customer service are typically available Monday through Sunday from 8 AM to 9 PM local time.
You can schedule an installation online through the Xfinity website, by calling customer service, or through the My Account app. Installation appointments are typically available within 3-7 business days depending on your location.
Xfinity requires 30 days' notice for service cancellation and may charge early termination fees if you're under contract. You'll need to return all equipment within 10 days to avoid additional charges.
Yes, Xfinity offers standalone internet plans with various speed options ranging from basic to gigabit speeds. These plans don't require bundling with TV or phone services.
Xfinity internet plans typically range from $30-$80+ per month depending on speed and location. Prices may vary by region and promotional offers, with potential additional fees for equipment rental and installation.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Installation was smooth but billing has been confusing with unexpected charges. Internet performance is solid during business hours. Customer service varies - sometimes excellent, sometimes frustrating.
Been using Xfinity for my business for over two years now. The internet speeds are consistently fast and reliable, which is crucial for our video conferences and cloud-based operations. Customer service has been responsive when we've had issues.
Perfect solution for our 8-person office. Upload and download speeds are exactly what was promised. The business portal makes managing our account easy. Installation took longer than expected but worth the wait.
Straightforward business internet service that works reliably. No major complaints but nothing exceptional either.
The internet speed is impressive and rarely goes down. When we do have problems, getting through to the right department can be a hassle. Once you reach someone knowledgeable, they usually fix things quickly.
We switched to Xfinity Business last year and it's been a game changer. The static IP addresses work perfectly for our servers and the speeds handle our heavy data transfers without issues. Highly recommend for growing businesses.
Six months in and we've had maybe 2 hours of total downtime. That's impressive for any internet provider. The business account manager checks in regularly which shows they care about retention.
Works well for our needs but feels expensive compared to residential options. The 24/7 business support is nice to have even though we rarely need it. Installation fee was higher than expected.
Our team does a lot of video calls and Xfinity handles the bandwidth perfectly. Upload speeds are particularly good compared to residential plans. The business-grade modem they provided is much better than consumer equipment.
Xfinity Business has met our needs well. Installation was professional and the technician explained everything clearly. The dedicated support line is helpful when you need it.
The service itself is good - fast internet and minimal downtime. However, the promotional rates don't last long and the price increases have been frustrating. Still better than our previous provider though.
Internet works well most of the time. Had a few outages last month that lasted longer than I'd like for a business service. Tech support was knowledgeable but wait times can be long during peak hours.
Yes, you can use your own compatible modem and router with Xfinity service to avoid monthly equipment rental fees. Xfinity provides a list of approved devices on their website to ensure compatibility.
First, check for local outages on the Xfinity status page or app, then try restarting your modem and router. If the issue persists, contact technical support at 1-800-XFINITY or use the troubleshooting tools in the My Account app.
Xfinity offers both contract and no-contract options for residential services. Contract plans typically offer lower monthly rates but may include early termination fees, while no-contract plans provide more flexibility.
Xfinity is a telecommunications brand owned by Comcast Corporation that provides cable television, internet, and phone services to residential and business customers. The company offers various internet speed tiers, cable TV packages, and digital phone services across multiple markets in the United States. Xfinity also provides streaming services and mobile phone plans as part of its telecommunications portfolio.
