About Tea is an online retailer specializing in a diverse selection of tea and coffee products. With over 17 years of experience in e-commerce, the company caters to a wide range of customers, including tea and coffee enthusiasts looking for quality beverages, snacks, and related items. Their extensive inventory features well-known brands and includes options such as tea bags, loose leaf tea, and coffee capsules, providing consumers with various choices to suit their preferences. In addition to beverages, About Tea offers a variety of snacks and sweet treats, as well as kitchenware, enhancing the overall shopping experience. The company is committed to sustainability, offering products that may be past their best before dates at discounted prices, thereby reducing food waste. With a customer base of over 1.5 million satisfied clients, About Tea aims to deliver swift service and a reliable shopping platform for all tea and coffee needs.
About Tea receives a mix of feedback from its customers, highlighting both commendable aspects and significant issues. Many reviewers praise the friendly support and fast delivery, with some noting that items arrived within just one day, which is particularly impressive for international shipping.
The selection of products is also frequently described as top-notch, with unique offerings that keep customers coming back. However, there are notable complaints regarding order fulfillment and service. Several consumers report long delivery times and issues with stock availability, leading to canceled orders without prior notice. This inconsistency in service has left some customers frustrated, particularly those who ordered high-value items.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 11 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2021.
| Month | Average | Reviews |
|---|---|---|
| Dec 21 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 11 most recent reviews.
“Freundlicher Support”
“I ordered an expensive item one month ago - after all this time, they keep telling me that the delivery guy returns t...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | — | 11 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 |
Bottom line: About Tea is #4 of 5 on overall rating in this group.
11 reviews of About Tea. Filter by what matters to you.
Over a year ago
I ordered an expensive item one month ago - after all this time, they keep telling me that the delivery guy returns the package because there's no name close to my door. I have a big mailbox outside w... See more
Over a year ago
We ordered a high-value item that had a 21-day delivery time notice on their website. Over 21 days passed and I had heard nothing. I rang the customer service which was answered by a lady who told me... See more
Over a year ago
Freundlicher Support. Schnelle Lieferung. immer wieder gerne :)
Over a year ago
Super fast delivery, within one (!) day from (Germany to the Netherlands). At very competitive prices. Great!
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I ordered an expensive item one month ago - after all this time, they keep telling me that the delivery guy returns the package because there's no name close to my door. I have a big mailbox outside with my name on it - I ordered hundreds of items online, never had an issue. Really bad service as I've been waiting for my order too long - not arrived yet.
We ordered a high-value item that had a 21-day delivery time notice on their website. Over 21 days passed and I had heard nothing. I rang the customer service which was answered by a lady who told me that she is in a rush as she was leaving the office. She looked at my order and said it was marked red. She could not tell me how long it would take to get stock as Fissler would not them and their purchasing department could not be contacted. She asked me to call again which I tried 4 times. I sent an email and politely asked for an update on the delivery time. 8 hours later I was sent a refund in EUR which means that I will be out of pocket when it is converted back into GBP. There are numerous complaints by their Ebay customers about cancelled orders. It seems that they have discovered a brilliant new way to get working capital: let customers order and pay for something that is not in stock, cancel and refund their order 4 weeks later!
Freundlicher Support. Schnelle Lieferung. immer wieder gerne :)
Super fast delivery, within one (!) day from (Germany to the Netherlands). At very competitive prices. Great!
Habe am Donnerstag eine Reihe von reduzierten Artikeln gekauft. Bekam am Freitag die Mitteilung, dass diese allesamt nicht auf Lager sind, und die Bestellung wurde vom Händler storniert. Heute Samstag muß ich feststellen, dass alle Artikel zu einem zwar höheren Preis, aber wieder verkaufbar waren. Kein seriöses Verhalten des Verkäufers.
nur zum empfehlen, macht weiter so
Top wäre und super Auswahl. Der Kundendienst ist freundlich und fähig. Danke.
Netter Kontakt - zuerst fehlte zwar ein Teil - wurde aber umgehend nachgesendet - hat also alles gut geklappt - Danke
Also die Auswahl ist Top und der Service. Die Sorten kannte ich gar nicht und sind wirkliche Raritäten. Da kaufe ich gerne und öfter ein.
Vi handler meget hos dem, for vi kan få vores smagskaffer, kapsler, iskaffe og andre gode sager til langt billigere priser end vi kan herhjemme, samt udvalget er betydeligt større end i mange danske butikker. Vi kan kun anbefale folk at bruge dem, og gør vi også tit.
Vi har som mange andre en kapsel-kaffemaskine. Jeg har ledt efter butik med gode priser og faldt over denne. Udvalget er stort og spændende og priserne rimelige. Fragten koster en del, så ordremængden skal være halvstor før det kan betale sig. En lille uge efter bestilling fik jeg en mail omkring 1 af varerne som var i restordre og hvordan de skulle håndtere dette. Jeg bad dem bare sende den resterende ordre, og hørte ikke fra dem i endnu 6 dage, hvorefter jeg fik en bekræftelse på at ordren nu var sendt via DPD. Et par dage efter blev varen leveret - også varen som var i restordre - og alt pakket pænt og ok ! Såee... 5 stjerner for lækkert udvalg og gode priser og hurtigt fragt med DPD. Minus for halvskidt kommunikation, lang behandlingstid, og forkert lagerstatus på hjemmesiden. Det må give 3 med pil op.
About Tea is an online retailer specializing in a diverse selection of tea and coffee products. With over 17 years of experience in e-commerce, the company caters to a wide range of customers, including tea and coffee enthusiasts looking for quality beverages, snacks, and related items. Their extensive inventory features well-known brands and includes options such as tea bags, loose leaf tea, and coffee capsules, providing consumers with various choices to suit their preferences. In addition to beverages, About Tea offers a variety of snacks and sweet treats, as well as kitchenware, enhancing the overall shopping experience. The company is committed to sustainability, offering products that may be past their best before dates at discounted prices, thereby reducing food waste. With a customer base of over 1.5 million satisfied clients, About Tea aims to deliver swift service and a reliable shopping platform for all tea and coffee needs.
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