AERCAR Rentals is a vehicle rental service that provides customers with a wide range of rental options for personal and business needs. The company specializes in offering flexible pick-up and drop-off locations, allowing clients to choose convenient times and locations for their vehicle rentals. AERCAR Rentals caters to a diverse clientele, including travelers, corporate clients, and local residents seeking reliable transportation solutions. Through their user-friendly website, aercar.com, customers can easily browse available vehicles, compare pricing, and manage bookings. AERCAR Rentals is dedicated to delivering a straightforward rental experience that prioritizes customer satisfaction, making it a viable choice for those in need of short-term vehicle use.
AERCAR Rentals receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers highlight positive experiences, noting great service and friendly staff, the majority report serious issues.
Common complaints include poor vehicle maintenance, with many cars described as old and in questionable condition, leading to incidents like flat tires and warning lights on dashboards. Customers also criticize the company's misleading airport pickup arrangements and lack of effective customer service, often feeling frustrated by aggressive staff and unhelpful responses to issues. Despite a few positive remarks about the rental experience, the overwhelming sentiment leans towards disappointment. Overall, AERCAR Rentals struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 76 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | 2.7 | 3 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 3.0 | 4 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.3 | 3 |
| Jul 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 76 most recent reviews.
“Our experience with these guys were fantastic, nothing to much trouble, nice and friendly and a great car”
“I’d already chosen full insurance package online but they gave me 3 options, one being pay €50 to be covered, second...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 67 out of 100 | 2.2 out of 5 (poor) | 2.3 out of 5 (poor) | 2.2 out of 5 (poor) | — | 76 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: AERCAR Rentals is #5 of 5 on overall rating in this group. On service, GO Rentals New Zealand scores higher (4.9 vs 2.2).
76 reviews of AERCAR Rentals. Filter by what matters to you.
Battery went flat and had to book taxis which defeated the object of hiring a car! The woman at the Larnaca branch was ill mannered, obnoxious and very rude! No apology for terrible service either. Air conditioning in car did not work. Emergency number was unobtainable. Would not recommend.
Extremely poor and thieves. Customer service charged extortionate amount for something that was not my fault. I was charged €50 for side indicator lamp plastic cover missing. Highly likely it fell off at some stage wether on my journey or before I rented. Clearly this is manufacturer fault and not of the user. The bulb is working and functioning! I tried to reason with them but the staff member didn't care and threatened not to drop us to the airport if full amount not paid. €50 is not matching the actual cost of replacement including labour 🙄. AERCAR RENTALS are thieves. STAY CLEAR
Absolute criminals. I took a video of the car on rental day. On return they noticed a chip in the windscreen which was clearly visible on the video I took at the beginning of the rental but the manager insisted that this was done while in my care. I was charged 100 euro to go towards fixing the windscreen chip. Please don't rent a car with these people to avoid a bad experience
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 66% are 1–2★.
We went to Cyprus twice and both times we booked our car there. Second time around we even recommended it to some friends because we were absolutely happy with the service. When we picked up the cars were told to take pictures of all the scratches the it had (like last time) - which were many as expected with cheap rental cars - but didn’t bother us as it doesn’t affect how the car drives. We were told to never go off-road, which we didn’t. Then we were asked to put our address, so they knew which part of Cyprus we were staying in and went our merry way. After returning the cars this time, a lady mentioned a new scratch at the bottom front of our friends car. She asked if they had pictures of the car before, and of course we took some. But as it is ON THE BOTTOM OF THE CAR this part could not be seen in the original photos. She then said we have to pay 230€ for the damage. We said that this is ridiculous, as we did not scratch the car, and they should have told us to even take pictures OF THE BOTTOM OF THE CAR. She furthermore said something along the lines of “ah I see you stayed in Polis, the roads there are not good”. No mention of this when we filled out where we stayed upon pick up. We then asked to speak the owner/manager who REFUSED to talk to us. As we had flights to catch we had no other option than to pay the 230€. We come to Cyprus every year but I will never ever rent with this company again, and neither should you!! There are so many better ones!! Please keep your money! Side Note: Not quite sure what they do with the money they take from people for scratches as NONE of the cars are without scratches, so it’s definitely not to fix them!
Overall the car was good, the renting process was quick and easy, and the emergency call was helpful. HOWEVER: The night I rented the car (11/7 1 am) the airport shuttle driver Andreas was rude, unhelpful and belittling. I think the boss should tell him that he could come a long way with good manners! The day I returned the car (15/7 8 pm) a bald man with a long beard and a British accent saw my blue badge (disabled parking card), and apparently thought it would be alright to question whether I was truly disabled or not, because there was “physically nothing wrong with me” (his words). This isn’t right, and no one should experience that kind of bad behavior.
This is a horrible company. I rented a car from them. First off, the car was old (91K km), dirty and looked like crap. It wasn't the class of car I ordered. The people in the next lane had the door handle come off in their hands! I left and about 20 minutes out I started hearing a beep every 30 seconds. I realized a warning light with a car battery kept flashing. I was going to return the car for a replacement the next day and in the morning the battery was dead. I told them to come get the car and I'm cancelling and requested a full refund. I told them I didn't want another of their lousy cars. They charged me anyway and refused my refund request. Horrible company. Don't make the same mistake I did! UPDATE: Let me add that when I disputed the charge with my credit card company they lied and told them the car was in good working order. Liars and thief's. Never, ever, ever rent with these people. EVER!
Please give back my money ( 2561 Swedish kronor)! You did not rent the car because of north Cyprus issue !And I don’t know about my money , Booking.com doesn’t answer my questions! When I have got my money back, I’ll take away this review
After 24h engine broke down. Not even discounted gas for the problem and time we wasted. Very bad attitude and unprofessional. Is the only provider 10 minutes from airport and picked was on delay at arrival
They are scammers. A loose part of the car wing mirror covering randomly fell off into the road as we were driving. The lady who served us said we would need to pay an additional €120 for this. Once we told them we had already paid for full insurance so we would not need to pay anything else, she was visibly annoyed and tried to say because we hadn’t reported this to them prior to bringing back the car we would need to pay extra (clutching at straws here), in the end this was irrelevant. I also note another customer mentions something similar a month ago…
I booked a car for 5 days with full insurance coverage which is 75 euro there were few dents and scratch but we ignored due to full insurance policy but they demanded 800 euro for not contacting SOS number to inform the scratches. We had no choice to pay due to our flight and their shuttle service and the people in the office are like judge of the court and very disrespectful
Watch out for loose parts that fall off unnoticed at Pathos Aercar. 140 euros charged for a piece of plastic that had fallen off the underpart of a wing mirror (despite having bought full cover with them) because I couldn't ring immediately due to supporting my Dad who has stage 4 cancer. They were however informed before drop off. Upon pick up of the car we we're told it's too dark for us to check the car over but to not worry as it's all on the sheet yet on drop off they did a thorough check with a bright lamp in the dark. Scam company and once you're there you're at their mercy as they are your lift between the airport and car rental office. Also too tired to argue in the middle of the night. I expected a trustworthy company for such a high stake transaction.
Horrible experience. True scam artists when dealing with car accident. Avoid! Abhorrent customer service at Larnaca station. Employees cussing customers in Greek among themselves when they think that customers don’t understand. 4 different employees screaming at customers at top of their lungs. Better service received in a 3rd world country.
Disgusting rude service.completely unprofessional . Ridiculous policy and demands. The worst place to hire a car in Larnaca.
Nobody told us that the rental service was situated outside of the airport, nobody told us how to get there, we had to ask people at the airport how to go there, the standard didn't pay any attention to us when we arrived. We had to wait after 4 hours flight to be seen, while the staff were talking to their cat at the office. We paid extra to have a bigger car and we got Toyota Aqua, a very tiny car, not one of the cars described in the contract, the vehicle was awful, dirty inside, broken mirror and one car light was missing, many scratches, I didn't expect this type of car for the money we paid. The service and standard are not welcoming customers, they don't help you to check the car, do not explain anything. I will never ever rent with your company again.
Booked a car with Aercar Paphos and was the worst experience possible. Guy who was supposed to pick me and my husband up from the airport and take us to the office refused because of a lack of voucher and said he would not take us anywhere and he said my name was not on the list. After an hour and a phone call to the office later I grabbed the list out of anger and found my name half way down and the driver said sorry he was tired. At the office it was no better they said payment was due even tho i had already payed and finally they found that the car had been payed for. NEVER EVER again will be using these lot.
AERCAR is the Worst car rental place ever. I've bee rental car all around the world and for the fist & last time on Cyprus, Larnaca I rent with that AERCAR company. I paid full amount for the car with included Full Protection Insurance. But when i got there they was looking for another 850 euros extras for deposit and the car probably cost 5k. And the explanation was if you don't pay those money for the deposit you have to pay 70 euros and even if you bring the car in excellent condition the same way when you picked it up still not going to see those 70 euros back. Worst politic for rental company never see things like this , and you don't have a choice because there are car park is in the middle of nowhere is not at the airport which can give you a chance to go with another rental company.
1st car broke down at 4am. Took over 4 hours to get it sorted. 2nd car AC wasn't working well in 40c + summer weather. When I finally finished with the rental and raised my concern owner complaied I woke him up at 4am when I called in the emergency number listed on contract and that he thinks I drained battery by leaving lights on. Staff didn't care much either tbh. As if this is normal for them. This was my experience and will never go there again even if they offered me a free car. Rent here at your own risk.
Dreadful company. Car full of dents and dirty inside. Attempted to charge us for changing a tyre as said it was our driving. Said we would lose our 1350E deposit if we didn’t pay. Rep at Paphos rude, threatening and aggressive. Said we could wait all day and would not get money back. Phoned company and money returned. Don’t go near them. Get 1 star as no minus is available.
My experience with Aerocar was a disappointment. The pick-up at Paphos Airport was confusing, with a number of us wandering around in the carpark trying to find the Pickup Point. There was no one to greet us on leaving the baggage reclaim. Eventually, we discovered a courtesy van down left of the airport frontage. On arrival at the depot, after a long day and arrival in the dark at 10:00pm, we were given a friendly greeting but give confusing, ambiguous information on the insurance cover. Having been ‘worried’ by this doubt we reluctantly agreed to pay an extra €120 for extra insurance. The car heater did not work, I called into the depot mid week, where no solution was found. So, I resolved never to use this company again. Reporting this easyJet with whom we had booked. Aercar Rentals say on their website that all feedback positive or negative will be uploaded, however, my feedback has never appeared!
AERCAR Rentals is a vehicle rental service that provides customers with a wide range of rental options for personal and business needs. The company specializes in offering flexible pick-up and drop-off locations, allowing clients to choose convenient times and locations for their vehicle rentals. AERCAR Rentals caters to a diverse clientele, including travelers, corporate clients, and local residents seeking reliable transportation solutions. Through their user-friendly website, aercar.com, customers can easily browse available vehicles, compare pricing, and manage bookings. AERCAR Rentals is dedicated to delivering a straightforward rental experience that prioritizes customer satisfaction, making it a viable choice for those in need of short-term vehicle use.
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