Great guys
Our experience with these guys were fantastic, nothing to much trouble, nice and friendly and a great car

AERCAR Rentals is a vehicle rental service that provides customers with a wide range of rental options for personal and business needs. The company specializes in offering flexible pick-up and drop-off locations, allowing clients to choose convenient times and locations for their vehicle rentals. AERCAR Rentals caters to a diverse clientele, including travelers, corporate clients, and local residents seeking reliable transportation solutions. Through their user-friendly website, aercar.com, customers can easily browse available vehicles, compare pricing, and manage bookings. AERCAR Rentals is dedicated to delivering a straightforward rental experience that prioritizes customer satisfaction, making it a viable choice for those in need of short-term vehicle use.
AERCAR Rentals receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers highlight positive experiences, noting great service and friendly staff, the majority report serious issues.
Common complaints include poor vehicle maintenance, with many cars described as old and in questionable condition, leading to incidents like flat tires and warning lights on dashboards. Customers also criticize the company's misleading airport pickup arrangements and lack of effective customer service, often feeling frustrated by aggressive staff and unhelpful responses to issues. Despite a few positive remarks about the rental experience, the overwhelming sentiment leans towards disappointment. Overall, AERCAR Rentals struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 76 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | 2.7 | 3 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 3.0 | 4 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.3 | 3 |
| Jul 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 76 most recent reviews.
“Our experience with these guys were fantastic, nothing to much trouble, nice and friendly and a great car”
“I’d already chosen full insurance package online but they gave me 3 options, one being pay €50 to be covered, second...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 67 out of 100 | 2.2 out of 5 (poor) | 2.3 out of 5 (poor) | 2.2 out of 5 (poor) | — | 76 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: AERCAR Rentals is #5 of 5 on overall rating in this group. On service, GO Rentals New Zealand scores higher (4.9 vs 2.2).
76 reviews of AERCAR Rentals. Filter by what matters to you.
Our experience with these guys were fantastic, nothing to much trouble, nice and friendly and a great car
We use their cars many times. Fair and decent. good value for your money.
This was my fourth time using this car rental company and as with the other times had a great experience. Great service friendly, professional, was upgraded to a larger car. All from start to finish was smooth and stress free. Service with a smile. Thank you guys! See you again in July.
Smooth experience
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 66% are 1–2★.
I already had the car from them 2x and there never was a problem. I must say I was quite worried when reading the trustpilot ratings, but in my case, really, it was all ok! On time, no scam regarding scratches etc. - they even recommended us to take pictures at pick-up, which is a very fair communication style. I will most probably book with them in the future again!
I read the reviews after booking a hire car at Paphos airport... OMG what had I done! On arrival at the airport I couldn't find a desk for the company, but asked one of the other rental companies who informed me to go to the car park number 5. This I did, and found a small sign with a contact number. On making the call I received a "number not recognised". So I found a number, called them, and my call was answered just as a shuttle bus arrived. A quick 5 minute or so shuttle to a tiny office and within a short few minutes I had a Vauxhall Astra. OK, a few miles on the clock (20,000, maybe a bit more) but all worked well and I had a great holiday. Return was a breeze. I was impressed by the simplicity, courteous staff, perfectly reasonable car and it was amazingly cheap... Really glad I was able to see beyond the negative comments and the somewhat relaxed approach... I would definitely use again. Thank-you for everything AERCAR, you delivered exactly what I needed for a succesful holiday.
I actually had a great experience with Aercar. Value for money is key. If your looking for a fancy car I don't know if this is the place. We were very happy with the Nissan note, served us well on our 6 day trip. No problem at all. Smooth, easy and quick pickup and drop off. The shuttle in Larnaca is on the departure floor when you walk outside all the way to the left you'll see the stop with Aercar sign
I am not really sure why there are so many negative reviews. In my opinion this was the best rental car company we have ever used and we have used quite a few. When we arrived at the airport we were told to go to car park 5 (Cyprus pathos airport) and wait for the shuttle bus to take us to the car rental location. We waited 5 minutes and were picked up, the journey to the car rental pick up, was 5 minutes away from the airport. We arrived, and were served immediately, there was no waiting time (previous car rentals, we have waited in queues for 3 hours in baking heat). We were given a bigger car than what we had paid for, all our luggage fit into the boot. Myself and my husband went around every square inch of the car, photographing and videoing anything that we felt needed to be added to the sheet they give you with diagrams of the car, where scratches and scrapes have been already recorded. This part takes a bit of time, especially as the car was quite battered. We went back to them to tell them what we had found, and they were great. They didn’t question anything, they just photocopied our updated sheet as proof for themselves and away we went. Upon return, the process was just as fluid. They were efficient, took the car from us, didn’t even check it and immediately took us back into the office to release the holding fee on our credit card of 1350 euros. We waited approx. 10 minutes for the shuttle bus as there was additional people waiting and then we were dropped off at the airport. I couldn’t recommend them more. Tips for travellers to avoid issues in my opinion are: Take the time to check the car inside and out for scraps, dints and anything not already recorded, and mark anything additional you find on the sheet. Video EVERYTHING!! We opened all doors to record inside the sills, the boot, the roof of the car, we spent the time recording so we had evidence.
Easy booking, via booking.com and free shuttle service provided from the airport to their depot (approx 5-10min drive). Paperwork was quick and easy and staff were friendly at 23:00 when I rent the car. We hired a nissan note, automatic, which was clean and fuel efficient. The car was reliable, and we face no problem.
I had the best car rental experience ever. The customer service was exceptionally professional, and what stood out was the immediate return of the deposit after returning the car—an uncommon and much-appreciated bonus. Highly recommended!
Rented a car in Pafos Cyprus. Great experience, amazing car and friendly staff. Would definitely recommend 10/10
I have recently returned from Paphos, Cyprus on 12 Oct 22. I have nothing but praise for Aercar. From picking my husband and myself up at the airport, friendly driver, easy to collect the car, another ariendly chap at the office and everything explained. We did have a problem with a warning light coming on 8 days in which could have been extremely problematic but we decided to call in and speak directly with someone. They treated us really well and we were given an upgrade as there were no cars available in our lower category. Dropping the car off was no problem and return to airport by the same friendly driver. This is the first time we have used them but will certainly do so again. I am not saying it is a positive experience for everyone but it was for us. I would advise on collection to take lots of photo's before driving away and also to read the small print re the huge deposit and insurance's as whilst waiting for our replacement vehicle, a Nissan X Trail, I observed several people not realising that this would need to be covered and it was causing problems. It is a common practice with most companies though.
I understand some reviews are bad, but my experience was great. The staff was polite and quick to answer the phone. Pickup and drop-off were fast and simple. The car was a little bit underpowered and scratched all over, but it was clean, and everything was working great, especially the AC. I booked through discovercars.com with their full insurance. At the AERCAR desk I just presented the voucher and in a few minutes received my car, without any additional charge.
Easy booking (via booking.com) and free shuttle service provided from the airport to their depot (approx 5-10min drive). Our flight times changes and they were very flexible and very accomodating. Paperwork was quick and easy and staff were friendly. We hired a nissan note which was spotlessly clean and fuel efficient. Would definitely book again.
Haven't rented through Aercar (Paphos office) several times, I can't praise them enough for their customer service and price of course. I shall be using them again and believe others should too!
Excellent service, not very far from the airport (about 5 mins in shuttle bus which is spacious) Constantina served us at the office, she was so wonderful and friendly. The car was clean and a great drive, we drove a Nissan Note. The driver who drove the shuttle from the airport was also very friendly. Quick and easy service, very efficient - I would definitely use them again
Super flexibility and service all the way. During the first days we were at Cyprus, we decided to extend out rent of the car. And tho that had to be done 24 hrs. before (which we had not researched on properly) the people at the counter helped us. Not only with the extension of the lease but also how to get the best price. Thank you, team Larnaca.
AERCAR Rentals is a vehicle rental service that provides customers with a wide range of rental options for personal and business needs. The company specializes in offering flexible pick-up and drop-off locations, allowing clients to choose convenient times and locations for their vehicle rentals. AERCAR Rentals caters to a diverse clientele, including travelers, corporate clients, and local residents seeking reliable transportation solutions. Through their user-friendly website, aercar.com, customers can easily browse available vehicles, compare pricing, and manage bookings. AERCAR Rentals is dedicated to delivering a straightforward rental experience that prioritizes customer satisfaction, making it a viable choice for those in need of short-term vehicle use.
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