AERCAR Rentals is a vehicle rental service that provides customers with a wide range of rental options for personal and business needs. The company specializes in offering flexible pick-up and drop-off locations, allowing clients to choose convenient times and locations for their vehicle rentals. AERCAR Rentals caters to a diverse clientele, including travelers, corporate clients, and local residents seeking reliable transportation solutions. Through their user-friendly website, aercar.com, customers can easily browse available vehicles, compare pricing, and manage bookings. AERCAR Rentals is dedicated to delivering a straightforward rental experience that prioritizes customer satisfaction, making it a viable choice for those in need of short-term vehicle use.
AERCAR Rentals receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers highlight positive experiences, noting great service and friendly staff, the majority report serious issues.
Common complaints include poor vehicle maintenance, with many cars described as old and in questionable condition, leading to incidents like flat tires and warning lights on dashboards. Customers also criticize the company's misleading airport pickup arrangements and lack of effective customer service, often feeling frustrated by aggressive staff and unhelpful responses to issues. Despite a few positive remarks about the rental experience, the overwhelming sentiment leans towards disappointment. Overall, AERCAR Rentals struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 76 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | 2.7 | 3 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 3.0 | 4 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.3 | 3 |
| Jul 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 76 most recent reviews.
“Our experience with these guys were fantastic, nothing to much trouble, nice and friendly and a great car”
“I’d already chosen full insurance package online but they gave me 3 options, one being pay €50 to be covered, second...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 67 out of 100 | 2.2 out of 5 (poor) | 2.3 out of 5 (poor) | 2.2 out of 5 (poor) | — | 76 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: AERCAR Rentals is #5 of 5 on overall rating in this group. On service, GO Rentals New Zealand scores higher (4.9 vs 2.2).
76 reviews of AERCAR Rentals. Filter by what matters to you.
They don't have any idea how to give costumer service!!! Cars is old. They don't help you how to operate anything. Dashboard was japanese. Staff told us car came from China so can't change the language, Mazda is not Chinese!!! Only kind person when we returned the car . Shame in them Last time for sure
We rented a car from Aercar for a week and opted for their most comprehensive insurance coverage. Unfortunately, on the third day, my boyfriend accidentally scratched the car on the side by driving into a curb. Considering the minor nature of the scratch and that there was no involvement of other vehicles or police, we didn't think to call their emergency helpline at the time. When returning the car, we honestly reported the damage to the staff, who hadn't noticed it during their inspection. However, once aware of it, they claimed our insurance was void because we hadn't called them immediately after the accident, as stated in the contract. We argued that the contract lacked a clear definition of what constituted an "accident" and that other rental companies had covered similar damage without issue. It seemed to us that, while technically covered, they were trying to avoid paying for the damage. Since we were pressed for time to catch a flight, we ended up reluctantly paying them 200 euros. So, if you're thinking of renting from them, make sure you understand all clauses in their rental contract, especially those about insurance coverage. Or better yet, choose a larger, more reputable rental company to avoid potential disputes over coverage.
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 66% are 1–2★.
This company offers good rates but provides broken cars. In last two months I rented cars from them twice. First time it was a Subaru XV with empty battery or charge problem. Second time I got a Honda Fit with cooling water leaking. The rent old cars. The replacement car we got was 2018 with 98,ooo km that sounded like a tractor. I will not rent a car from them again.
I had made an error with my pickup time which meant that we were late to pick it up. They not only charged us a whole EXTRA day, but said that we had to upgrade the car also for no understandable reason. We had to pay almost 100 euros extra just to keep our booking even though we had the car for less time than booked. The man on the phone was extremely rude, blunt and unhelpful. He kept saying things like "I'm giving you the option here" despite the other option being not taking the car at all and paying full price for nothing. The car they gave us was NOT upgraded, however it satisfactory despite being quite scratched. The only reason I'm giving 2 stars is because when we dropped the car off the staff (a south African couple) were nice and helpful. That part of the process was smooth and we were dropped to the airport in good time. I would avoid renting from here again on account of the attitude of the man who modified my booking, and made the start to our holiday extremely stressful.
AERCAR Rentals is a vehicle rental service that provides customers with a wide range of rental options for personal and business needs. The company specializes in offering flexible pick-up and drop-off locations, allowing clients to choose convenient times and locations for their vehicle rentals. AERCAR Rentals caters to a diverse clientele, including travelers, corporate clients, and local residents seeking reliable transportation solutions. Through their user-friendly website, aercar.com, customers can easily browse available vehicles, compare pricing, and manage bookings. AERCAR Rentals is dedicated to delivering a straightforward rental experience that prioritizes customer satisfaction, making it a viable choice for those in need of short-term vehicle use.
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