AERCAR Rentals is a vehicle rental service that provides customers with a wide range of rental options for personal and business needs. The company specializes in offering flexible pick-up and drop-off locations, allowing clients to choose convenient times and locations for their vehicle rentals. AERCAR Rentals caters to a diverse clientele, including travelers, corporate clients, and local residents seeking reliable transportation solutions. Through their user-friendly website, aercar.com, customers can easily browse available vehicles, compare pricing, and manage bookings. AERCAR Rentals is dedicated to delivering a straightforward rental experience that prioritizes customer satisfaction, making it a viable choice for those in need of short-term vehicle use.
AERCAR Rentals receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers highlight positive experiences, noting great service and friendly staff, the majority report serious issues.
Common complaints include poor vehicle maintenance, with many cars described as old and in questionable condition, leading to incidents like flat tires and warning lights on dashboards. Customers also criticize the company's misleading airport pickup arrangements and lack of effective customer service, often feeling frustrated by aggressive staff and unhelpful responses to issues. Despite a few positive remarks about the rental experience, the overwhelming sentiment leans towards disappointment. Overall, AERCAR Rentals struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 76 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | 2.7 | 3 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 3.0 | 4 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.3 | 3 |
| Jul 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 76 most recent reviews.
“Our experience with these guys were fantastic, nothing to much trouble, nice and friendly and a great car”
“I’d already chosen full insurance package online but they gave me 3 options, one being pay €50 to be covered, second...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 67 out of 100 | 2.2 out of 5 (poor) | 2.3 out of 5 (poor) | 2.2 out of 5 (poor) | — | 76 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: AERCAR Rentals is #5 of 5 on overall rating in this group. On service, GO Rentals New Zealand scores higher (4.9 vs 2.2).
76 reviews of AERCAR Rentals. Filter by what matters to you.
Arnaque Je réserve la voiture et en arrivant ils mettent 3 ans de permis alors que sur le site ce n’est pas écrit + je demande remboursement ils disent qu’il faut que je demande sur le site avec le mail indiquez et cela fait +2 jours qu’ils m’ont pas répondu alors qu’ils ont dit -48h sera traité et je rajouterai l’accueil désagréable !! À fuir pour vos prochaines locations Même le téléphone sonne pas
Gangster! Hatte mit dem Mietwagen einen platten - schlechte Reifen - der Reifen wurde ausgetauscht- und mir dafür 200 Euro berechnet!
I booked a car from AERCAR pathos. There was no problem booking online I had payed a deposit and already arranged the insurance (full package) When I got there there was new insurance information I did not know about. I’d already chosen full insurance package online but they gave me 3 options, one being pay €50 to be covered, second option was pay €800 and receive it back when dropping the car back and I forgot the third option but I had already agreed insurance on the online contract, I went with the €800 payment option which will be returned as long as you follow the instructions provided at the desk if there are any problems. I was advised I should take pictures of the car for prof of any damages which they all do. The car was covered in dents, cracks and this included a part lose rear bumper. Due to the fact I had paid €800 I took 2 full walk round videos of all the damages and panels of the car. I also decided to only use the car for the two long road trips to my destination and back, as well as two small shopping trips as I was now uncomfortable using the car that was damaged so bad on the chance of losing €800 . When I returned to have the car inspected straight away they said they noticed a crack on the back bumper had I taken any pictures. I showed them the video of the lose clip on the back bumper which was unlined and of the crack they claimed was new which was clearly faded and showed it was old and discoloured. I was then told okay you can have your €800 back but if I had no video evidence I would of been €800 out of pocket so if advise to steer clear as it seems pretty obvious this is a way they make extra income as the car was a bucket. They sent a message for reviews and I think I was a bit to nice with my ratings now I’ve read all the other comments on here. The shuttle bus drivers were great to talk to and very helpful though. A very unpleasant experience.
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 66% are 1–2★.
I was provided with an old Ford Focus estate that was in poor condition with 65,000 km on the clock. When getting the car there were warning lights on the dash and I was told “thats ok” and to ignore them when I questioned this. Overall the collection was quick and easy and that was the last of the good things with AerCar. The air conditioning was worse than anything I have experienced, dropped the internal temperature a few degrees but only when on absolutely full power. Made the driving during the day quite miserable and uncomfortable and you could not talk to anyone in the car over the noise of the fan and air conditioning. I had a blow out at night, which destroyed a tire that needed replacing and I was then charged for as I was told “you destroyed the tire”. Complete sidewall blowout and delamination of the tread from the carcass…..Never mind the fact that the spare tire was also flat, the wheel spanner was not the correct size and there was no jack in the car. Making a relatively straight forward wheel replacement a 90 minute exercise sitting in the dark on the side of the road waiting for a rescue vehicle to get to me. I was then responsible for getting the tire replaced. Great way to waste several hours of my holiday. Credit to the rescue team and Lagrome Trading for getting to me relatively quickly considering the area I was stranded in and then tire replacement in the morning. They were exceptional but only because they had nothing apart from an AerCar account to do the work. Poor maintenance of the vehicle provided and the lack of working tire sensors in the car further confirm this for me, they may have prevented the blowout as a fault would potentially have been raised before the blowout. When changing the tire it was clear this wheel had not been removed for some time, the corrosion between the wheel and the hub required an excessive amount of force to separate the two from each other, a 2ton rachet strap and rubber mallet the only thing to do this on the side of the road against the Armco barrier. The jack and tire spanner would have been useless on their own without the fully kitted rescue vehicle. I would love to see the service records as from the wheel change experience I don’t believe had gone through any maintenance or MOT equivalent anytime. Poor quality vehicle, lacking basics required ie Jack/tire spanner/inflated spare wheel, questionable road worthiness. I will not be using Aercar again and will go further to recommend to anyone not to use them.
An absolute nightmare. Agressive people for the very beginning. It is announced as car pick up in the airport and that is false. You have to wait for a man in a car that will pick you up without respecting the arrival order. In our case we were the first in the queue and we had to wait 30 minutes to be picked up in their transport to the place where they have the cars. Not in the airport as it is announced. The guy in charge of the transport was very agressive and rude with all complaining about the service. If you have some problems and need to talk with the emergency car you will be in contact with another agressive and rude guy. We had a problem with the car and not stop shouting us without listening us. Instead of give us the option to change the damaged car he told us that the car was perfect (when we arrived to the office they recognized it was not in conditions to be driven, being unsafe and dangerous). They said the will refund the 1k deposit in one day and we could recover it after 10 days of daily complaints without any explication of the delay for anyone in the company (WhatsApp, mail and phone). I highly recommend expend some euros more with another of the companies in the island in order to avoid ruining your holidays. For us it was a total nightmare dealing with this company and we highly recommend using another company. I had rent cars in different countries and different companies and nothing similar to this. I regret my election choosing this company to save 30-50 euros since I paid with my health and the peace in my holidays. Nightmare in holidays.
This was our experience with AERCAR car rental at Paphos. The car was booked in advance from Discovercars.com and I also added a full car insurance coverage. The car collection instructions were self-explanatory and after waiting for few minutes the driver turned up and picked us up from the airport. We picked up our luggage and went to the rental office. There were two people sitting behind the desk and none of them even bothered to say hello. After waiting for 10 mins suddenly one of them spoke up and said, give me your passport, driving licence and credit card! Sounded like Arnie from the Terminator “Give me your boots your clothes and your motorcycle” I was like OK… Once the paperwork was completed, I was advised and reminded to take photographs of the car inspect and fill the sheet including scratches, damage etc… before driving off the yard. That was very strange as I never had to do anything like it with other car rental companies. The car given to us was a white Kia Ceed. I did record the whole car, undercarriage including interior. After the inspection, my family and I sat in a car, and I was welcomed with this enormously thick steering wheel cover a worn-out clutch and a warning message on the dashboard “Check tyre pressure low”! Checked the tyres and it looked OK. As I drove the car and used brakes it started making clunking noises once the brake pedal was disengaged, I assume it had a worn-out ball joints or bushes. We finally managed to get to our hotel and then few days later decided to go to explore the island. We went to mountain side and drove on E740 road. The road did have warning signs “danger falling rocks”. As we were driving down the mountain around the corner, two rocks fell off and one of them went under the car hitting fuel tank. We only realised something bad has happened after smelling fuel inside the car. We managed to pull over and park on the side of the road. The fuel was leaking very badly so I called Aercar customer service and reported the incident. Unsurprisingly I was greeted with an anger and telling me off for driving off-road. The accident happened in this location, google maps 35.079167, 32.621297 judge it for yourself if this road is an off-road to you. Then I was told off for crossing the border and driving on the Turkish side, which we never did. Anyway, I had to send my location and few photos which I did. Someone came to pick us up within 1hour 30mins which was quick. So, now we are back at AERCAR rental office and as the first time, no one was bothered to say hello. I was called in and politely reminded not to drive off-road and somehow the lady knew that road very well. I was so mad and showed the video of the road and she was speechless. I was then suddenly told to fill incident report and pay €950 for the damage which I did. After the paperwork I was given a replacement car which was Fiat Panda. Again, they reminded me of inspecting the car and taking photographs of the damage etc… That day we drove straight to the hotel and left it in a car park. BTW the exhaust on this thing was rattling like a hell and the brakes were squeaking like a train stopping to a station. The next morning, I was kindly surprised with a flat tire. I reported incident to the office and they sent out an engineer to replace the tire. I was going to change it myself but the spare tire was also flat, how good is that! OK, we are back on the road and approaching a tunnel, I turn the lights on and suddenly I’m welcomed with an engine management light! Pulled over, turned the engine and lights off and started the car. The low tyre warning message was displayed but at least the fault code was cleared for now. The car returning process was very smooth, why? because there was a British person behind the desk. He checked the car and voided a credit card fee. I told him about the car and was told there are worst cars then this! Paphos AERCAR if you read this, please recruit someone with a smile and knows how to treat customers and scrap dangerous cars instead of given them to your customers! Would I hire a car from you again? A big fat NO! Honestly, I would stair away and rather pay more and have a safe car instead.
Very poor service. I was involved in an incident where Google maps routed me through a bad patch of road where one of my car's tyre had burst. There was no spare tyre in the car. I called the emergency helpline as advised and the recovery vehicle they sent reached 2 hrs late. I had informed the police as well who helped the recovery van to reach us. It took me over 5 hrs to get moving again and we were stuck on the road with small kids for 5 hrs with no food or water. There was no other damage to the car. When I returned the car, the first thing I was told that I shouldn't have gone off roading and no apologies offered for giving a car with no spare tyre. I never wanted to go off roading. It was a bad patch on the broken road. I am not sure what was I supposed to do? I got charged 850 EUR for a tyre change. This company is a scam. I will never advise Aercar.
Dreadful company. Car wasn’t well maintained, front left tyre had little tread, and fuel gauge didn’t work. However this was nothing compared to returning the car today, when they tell me there is a missing piece of plastic below the wing mirror and proceeded to charge me €670 for it. Car hire dates 23rd Feb 2025 for a week. I have visited Cyprus over a dozen times but I don’t think I will come back, when the authorities allow companies like these to continue their sharp practices.
Avoid these thieves. Whilst booking I was assured that the car could be used in the North. When I went to collect they knew already of my intentions & denied me rental & wouldn’t refund either. They seemed to think it was funny until I told the receptionist that he should step outside with me, but of course the little coward ran away & hid. Pretending to work to avoid me. As I’ve paid via credit card, I will be reporting this theft to them for a refund & consumer protection in the UK will be investigating as my old employer they’ve been informed. Pay a little extra & rent from a western reputable rental firm. These fools are living in the dark ages.
Die Autos werden vor der Ausgabe offensichtlich noch nicht einmal grundlegend technisch gecheckt. Ich bekam ein Auto bei dem 1 Scheinwerfer nicht funktionierte. Ein kurzes Wackeln sn den Kabeln und ich bekam das Auto. Am nächsten Tag sprang die Warnleuchte fürs Kühlmittelsystem an. Der Mitarbeiter der Hotline entgegnete mir, nach langem Warten ohne Hilfe, ich solle mich so verhalten, als wäre es mein Auto (in die Werkstatt fahren oder auf eigene Rechnung Kühlmittel beschaffen). Ich bestand auf Tausch des Fahrzeuges, woraufhin er richtig frech wurde. Eine seiner Kolleginnen hat dann aber doch noch einen Tausch in die Wege geleitet. Eine Entschuldigung für die Zeit und Unannehmlichkeiten gab es natürlich nicht.
This was the worst car rental experience ever. We had never encountered the fact that the drop-off point could be outside the airport and could not imagine how inconvenient it could be. Firstly, no one arrived at the meeting place at the appointed time and only after 45 minutes, when the agent of another service contacted the representatives of AERCAR, the shuttle came for us. They explained it to us by the fact that we did not specify the flight number, but I specifically indicated that we wanted to pick up the car at the airport at 13.00. And if we arrived at the airport by bicycle or in any other way? Secondly, we had to leave a deposit in the amount of 1000 euros as a guarantee of the insurance amount, in case of an accident, since we arranged the rental through CarJet and, accordingly, the insurance through this company, we also did not know about this condition and could not have known about it. Thirdly, the car is quite old and not in the best condition (the brake pads are worn out so much that they have already been fastened), the bottom of the trunk was knocked down, there was mold under the floor mats. If we had not paid for the rental, we would not have taken such a car. Returning the car was much easier, but still not very convenient when it is far from the airport. Next time I will be more careful when choosing a car rental company.
Arrived late at night in Paphos. Shuttle eventually arrived to take us to the Aercar office about 10 minutes away. Guy behind desk said we need 1000 euro refundable deposit which we didnt know about or have (who has 1000 euros spare)? When we booked the package holiday with jet2 they assured us that the £70 insurance covers everything. He said give me 50 euros instead of deposit but if you damage the car you are liable or give me 70 euros instead of deposit and you are covered for damages. Reluctantly paid the 70 euros. Car had damage so i made sure they knew about it before i drove off. Fast forward a week and we returned the car at 5.30pm instead of the 8pm drop off time (so glad we did) The guy came out, sat in the drivers seat and said "we have a problem, you owe 50 euros cleaning fee"! The car wasnt that bad to be honest. A bit of sand and a few crumbs. He said take it 2 miles down the road and get it valeted or pay 50 euros. I opted to drive to the garage. The car wash was closed but luckily i caught the staff just before they were about to leave. They said they would help me out for 10 euros. It took them 5 minutes to blast the interior with air. I had no cash so had to find an ATM sharpish as there were delays at passport control in the airport and i was conscious of this. Aercar know that you probably wont have 1000 euros and are only too happy to take your 50 or 70 euros. I would not use Aercar again. Choose a car hire company based at the airport.
Terrible customer service! We were given an “upgrade” which was filthy and grubby with a broken tail light and previous occupant detritus left in the doors. We were told it was full of petrol but it was barely 3/4 full. Woman checking it in wouldn’t take my word for it and demanded a photo which luckily we had! 2 other complaints whilst I was in the shop. Terrible!
Nicht empfehlenswert, Ich habe mit meinem Flug zusammen auch das Auto gemietet. In den AGB stand gar nix, dass man das Auto nicht über die Grenze fahren darf, denn in Süd Zypern wollte ich nach Nordzypern fahren daher hab ich das Auto nicht bekommen und ich habe auch mein Geld nicht zurückbekommen Sie haben einfach das Geld behalten, weil man das nicht mehr stornieren darf. Diese Gesellschaft ist bei mir unten durch nie wieder Gülay
DO NOT USE THEM! I rented a car from Larnaka airport, and paid extra for complete insurance. While driving I scraped the car on a curb. When I returned the car, they would not honor the insurance. So I asked them to refund what I'd paid for the insurance, and they also would not do that. I had to pay them 350 euros for the "damage" because they had my suitcase and I needed to get to the airport (they are offsite). NEVER AGAIN.
Arrived to drop of our car at 3.50am (6am flight ) and was greeted with absolute chaos . Only 1 staff member to pick people up from the airport drop them off and check in and give out the cars . At 4.45 am we were still waiting for a minibus to the airport because the last one going was full. The price might be cheap but this was a joke . I must admit the one bloke working was doing his best but clearly can’t do everything that was due .
Don’t use this company!!! Will try all means to rip you off and car broke down. Customer service is non existence. Reported them to the police for their working practices. Love Cyprus and the people it’s a shame people like this target tourists in this way.
Not clear where to pick up minibus at Paphos airport. On arrival at desk, only one desk open, meaning a delay after 45 minutes before access to car. Ordered a compact car, but given a Vauxhall Grand land. Numerous faults with car, indicator falling off car, binding brakes, clutch constantly alarm going uphill. Contacted Aercar, not interested in problem, were expected to return car, meaning a round trip of 2.5 hours, with no guarantee that a replacement car would be available. Took our full insurance, including tyres cover. Had a puncture on a main road. Tyre was bald. When we returned the car, long discussion including being accused of driving off road, which we did not do. Stuck toy guns, and refused to pay for tyre, as it was covered by the policy. Trued to intimidate, by 5 inspecting the tyre. Would never use them or recommend them to anyone else.
Thieves!!! Be careful The car rent process went smoothly . The car was nice and clean. But unfortunately we had not a great experience with this company. We had a Dji Osmo Action camera with us, but because we were going to the public beach, we didn't want to take it with us, so we decided to leave the camera under the driver seat. And unfortunately we forgot about that( as we rented the car only for 2 days ). After we realised that we left the camera in the car we contacted the office, and the administrator set that she will try to search for it and also she set that this car wasn't rented to anyone else after us. We received a call probably after an hour, saying that there is nothing in the car. But we were 100% sure, that the camera is there, so she set that she will speak to the team, who was cleaning the car after our use. But again there was no luck. She even set that the manager will look at the cameras to see if there anyone from staff took the camera while cleaning the car( whish is probably impossible to see). I understand this is our mistake that we forgot the camera there. But I think is the company's responsibility to inform the customer about the lost property( specially when the things are expensive). We received only advice to check our luggages. But we knew that the camera was taken by someone from their staff.. So , people be careful with this company!! And check your personal belongings when returning the car.
Refused to give me a vehicle I paid for after over hearing a conversation with another passenger talking about kyrenia in Northern Cyprus. The male staff member went in the office obnoxious, rude and told me the booking had been cancelled as I was taking it to Northern Cyprus. There was no discussion it was just that's what I've done. Do not book. Awaiting refund apparently not their problem as I booked through an agency.
AERCAR Rentals is a vehicle rental service that provides customers with a wide range of rental options for personal and business needs. The company specializes in offering flexible pick-up and drop-off locations, allowing clients to choose convenient times and locations for their vehicle rentals. AERCAR Rentals caters to a diverse clientele, including travelers, corporate clients, and local residents seeking reliable transportation solutions. Through their user-friendly website, aercar.com, customers can easily browse available vehicles, compare pricing, and manage bookings. AERCAR Rentals is dedicated to delivering a straightforward rental experience that prioritizes customer satisfaction, making it a viable choice for those in need of short-term vehicle use.
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