Amazing customer service
So helpful and quickly resolved the problem and even followed up the issue with me by call back

Agria Pet Insurance offers comprehensive lifetime pet insurance solutions for dogs, cats, rabbits, and horses in the UK. Established in 1890, the company has a long-standing reputation for providing pet owners with peace of mind through reliable coverage. Agria’s policies include various options such as Lifetime, Lifetime Plus, and Lifetime Premium plans, which ensure that pets receive quality care without time limits on individual conditions. Targeting pet owners seeking dependable insurance, Agria Pet Insurance covers significant veterinary expenses, including third-party liability for dogs and offers specialist care for rabbits. The company has been recognized as a Which? Best Buy for its pet insurance products, highlighting its commitment to customer satisfaction and quality service. With features like 24/7 vet video calls and ongoing condition coverage, Agria aims to support pet owners in ensuring the health and well-being of their pets.
Agria Pet Insurance receives overwhelmingly positive feedback from its customers, with many praising the helpfulness and professionalism of staff members like Shane and Zoya. Reviewers frequently highlight the ease of setting up policies and the straightforward registration process, contributing to a sense of confidence in the service.
Customers appreciate the quick response times and the clear communication provided when addressing queries or claims. However, a few reviews express concerns about the insurance process taking weeks, indicating a potential area for improvement. Despite this, the overall sentiment remains highly favorable, with many feeling reassured about their pets' welfare under Agria's coverage. Overall, Agria Pet Insurance is viewed positively, with exceptional customer service being a standout feature.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Shane was really helpful, efficient ,polite and professional”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Agria Pet Insurance is #2 of 5 on overall rating in this group.
60 reviews of Agria Pet Insurance. Filter by what matters to you.
So helpful and quickly resolved the problem and even followed up the issue with me by call back
Friendly, polite and efficient service. Very helpful advice.
The person I spoke to was extremely helpful in adding another dog to my insurance
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Great service
Animal Tracker offered 5 weeks free insurance with Agria pet insurance which was confirmed on 23/08/25, However it had to be activated by Agria; which it hasn't been. I have emailed their customer services twice but have had no reply. It is now the 09/09/25, which is terrible customer services, and they have lost a longterm insurance customer. I will now be looking for a more reliable insurance company for my puppy. UPDATE After speaking with Tracey (who was very helpful) we now have our 5 weeks pet insurance, although there is only two weeks left. I might add I had phoned them on several occasions and emailed the twice before Tracey came to my rescue. We're still unsure if we would continue with lifelong cover with Agria, we shall see.
Professional and polite service from the person on the phone explained everything to myself and ensured I understood everything never felt rushed or pressurised, first class.
Simple to do and to be honest very reasonable price for what you get. Piece of mind just in case x
Thankfully haven’t had to use the insurance yet, but I know I can count on it when I need it. Fairly affordable, and they provide monthly payment with no extra cost. Which is great as pets can be easily insured. Spoke with Lorna who was brilliant, had to sort out a few issues with details and Lorna sorted them out quickly. No admin fee either which is a major plus.
Honestly the app could be easier to use in general as it's complicated
Agria certainly put your money where their mouth is. I hadn't been long insured when my Ragdoll boy became unwell with a difficult to diagnose condition and it was a relief just to say, yes do what is needed. These days it can come down to the wire or, sadly past it, if it is down to eat, pay rent/mortgage etc or treat your furry family member. Luckily in the UK we don't have this heart break with our human treatments 'yet' but no one wants to see their animal go, if they can be saved and fairy Godmothers are backed up until the year dot!! (technical jargon for 'in your dreams buddy and even then we ain't paying'. Fairy Godmother play Hard now a days and you should hear the tooth fairy 🤬💩talk. LOL). Anyway cat sorted to as good as can be and virtually entire bill cleared in one swoop. Pick carefully and then pick Agria.
Just had to arrange a lameness work up for my horse ,Shane was extremely helpful in giving the advice needed to make a claim on my insurance !
Agria Pet Insurance offers comprehensive lifetime pet insurance solutions for dogs, cats, rabbits, and horses in the UK. Established in 1890, the company has a long-standing reputation for providing pet owners with peace of mind through reliable coverage. Agria’s policies include various options such as Lifetime, Lifetime Plus, and Lifetime Premium plans, which ensure that pets receive quality care without time limits on individual conditions. Targeting pet owners seeking dependable insurance, Agria Pet Insurance covers significant veterinary expenses, including third-party liability for dogs and offers specialist care for rabbits. The company has been recognized as a Which? Best Buy for its pet insurance products, highlighting its commitment to customer satisfaction and quality service. With features like 24/7 vet video calls and ongoing condition coverage, Agria aims to support pet owners in ensuring the health and well-being of their pets.
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