ALL - Accor Live Limitless is a comprehensive platform offering a diverse portfolio of hotels and resorts for travelers seeking memorable stays and exclusive deals. The company facilitates bookings across various destinations worldwide, catering to both leisure and business travelers. Customers can explore a range of accommodations, from luxury hotels to budget-friendly options, ensuring a suitable choice for every preference and budget. In addition to hotel reservations, ALL provides a loyalty program that rewards members with points for each stay, which can be redeemed for various benefits and experiences. The platform also offers special promotions and packages, enhancing the overall travel experience for its users. With a focus on customer satisfaction, ALL - Accor Live Limitless aims to deliver exceptional service and value to travelers globally.
Reviewers express significant dissatisfaction with ALL - Accor Live Limitless, highlighting a range of issues primarily related to hotel quality and customer service. Many customers report poor maintenance and cleanliness in rooms and corridors, with one individual describing their stay at an Ibis hotel in Lagos as having friendly staff but dirty accommodations.
Complaints about the booking process are prevalent, with several consumers noting frustrating experiences with the app and central reservation service, often citing unhelpful staff and long wait times. While a small number of reviews mention good value for money and positive experiences at specific hotels, these are overshadowed by the overwhelming negative feedback. Overall, the sentiment is predominantly negative, with many urging potential guests to reconsider their choices.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 160 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.8 | 17 |
| May 25 | 1.9 | 37 |
| Jun 25 | 1.9 | 38 |
| Jul 25 | 1.8 | 27 |
| Aug 25 | 1.7 | 41 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“We’ve stayed at Novotel Rouen Sud Zenith Park Expo on four occasions”
“Pathetic app - half the time it shows you all the hotels in the area that you are interested in and other times it ex...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Website & app | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | 1.5 out of 5 (poor) | — | 160 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.2 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: ALL - Accor Live Limitless is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 1.6).
160 reviews of ALL - Accor Live Limitless. Filter by what matters to you.
Easy to book, but can't see my ALL membership is uploaded when I don't have it on me. I think the site can use the email to indicate the membership is identified and there to give the extra discount. You have this on record, but I did not see the extra discount applied. I receive updates as a member but you keep asking if I want them...
Very large bedroom in a usefully central Perth location with good breakfast and a helpful reception for a 4 night stay. Would happily stay here again.
I am part of Gateone tour. I will be arriving one day before the tour starts which is the 4th. I would like to keep the same room for the days I am booked with Gateone. I would appreciate if you can accommodate me without changing rooms. Thanks. Armida Méndez
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We’ve stayed at Novotel Rouen Sud Zenith Park Expo on four occasions. The staff have always been lovely. The rooms are always ready. They’re good quality. The food is good and room service prompt. One error and quickly resolved. It’s peaceful. We had a free upgrade on the last occasion which was very pleasant and welcome. The checking in/out process is prompt and efficient. Dog friendly too. We look forward to returning next year.
ALL - Accor Live Limitless is a comprehensive platform offering a diverse portfolio of hotels and resorts for travelers seeking memorable stays and exclusive deals. The company facilitates bookings across various destinations worldwide, catering to both leisure and business travelers. Customers can explore a range of accommodations, from luxury hotels to budget-friendly options, ensuring a suitable choice for every preference and budget. In addition to hotel reservations, ALL provides a loyalty program that rewards members with points for each stay, which can be redeemed for various benefits and experiences. The platform also offers special promotions and packages, enhancing the overall travel experience for its users. With a focus on customer satisfaction, ALL - Accor Live Limitless aims to deliver exceptional service and value to travelers globally.
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