Easy site to use and Book
Easy site to use and Book

ALL - Accor Live Limitless is a comprehensive platform offering a diverse portfolio of hotels and resorts for travelers seeking memorable stays and exclusive deals. The company facilitates bookings across various destinations worldwide, catering to both leisure and business travelers. Customers can explore a range of accommodations, from luxury hotels to budget-friendly options, ensuring a suitable choice for every preference and budget. In addition to hotel reservations, ALL provides a loyalty program that rewards members with points for each stay, which can be redeemed for various benefits and experiences. The platform also offers special promotions and packages, enhancing the overall travel experience for its users. With a focus on customer satisfaction, ALL - Accor Live Limitless aims to deliver exceptional service and value to travelers globally.
Reviewers express significant dissatisfaction with ALL - Accor Live Limitless, highlighting a range of issues primarily related to hotel quality and customer service. Many customers report poor maintenance and cleanliness in rooms and corridors, with one individual describing their stay at an Ibis hotel in Lagos as having friendly staff but dirty accommodations.
Complaints about the booking process are prevalent, with several consumers noting frustrating experiences with the app and central reservation service, often citing unhelpful staff and long wait times. While a small number of reviews mention good value for money and positive experiences at specific hotels, these are overshadowed by the overwhelming negative feedback. Overall, the sentiment is predominantly negative, with many urging potential guests to reconsider their choices.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 160 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.8 | 17 |
| May 25 | 1.9 | 37 |
| Jun 25 | 1.9 | 38 |
| Jul 25 | 1.8 | 27 |
| Aug 25 | 1.7 | 41 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“We’ve stayed at Novotel Rouen Sud Zenith Park Expo on four occasions”
“Pathetic app - half the time it shows you all the hotels in the area that you are interested in and other times it ex...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Website & app | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | 1.5 out of 5 (poor) | — | 160 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.2 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: ALL - Accor Live Limitless is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 1.6).
160 reviews of ALL - Accor Live Limitless. Filter by what matters to you.
Easy site to use and Book
L’hôtel est très agréable avec un accueil lumineux. Les chambres sont neuves et bien conçues. L'équipe m'a très bien accueilli et quelles que soient la demande ou l'heure, les personnes ont toujours répondu positivement et avec entrain à mes demandes. J'y retournerai avec grand plaisir.
hôtel très bien placé accueil et restaurant au top avec un super chef cuisinier J'y suis régulièrement et le niveau est vraiment le même qualité service restauration et plats point fort pour Deize et Guillaume au restaurant
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Personnel très souriant et sympathique! Très à l'écoute de la clientèle et réactif ! ( mention spéciale aux 2 jeunes femmes de la réception ) Hôtel calme et propre. Idéal pour un petit séjour Parisien.
Ease of use. Clear pathway through program.
All perfect information and all go well, very good hotel, which I most stay in and recommend to my friends Thanks !
Swansea Great service on check in, fast, helpful. Provided me with local information straight away
Stayed at ibis styles Heathrow. Fantastic room, extremely helpful staff, really clean. Can’t fault the hotel the service and the price.
The staff at Ibis Liverpool Center Albert Dock were welcoming and helpful throughout our stay. We also enjoyed a delicious breakfast each morning. Convenient location walking distance to city centre. A big shout out to Simon who patiently showed me ( the second time) the navigation ,bells & whistles of a new vehicle that I had just rented out.
Navigation aisée, et site très bien fait.
Au top, facile, rapide, clair, simple.
FANTASTIC HOTEL. BEEN MANY TIMES AND ALWAYS WILL. CAN’T BE BEAT.
Reserva muy sencilla. Hoteles bien situados y funcionales
Très bon rapport qualité prix.
Merci 😚😚😚😘😘
Good morning, I am Monica Strigelli, a Diamond member of Accor. Today I had a phone conversation with Accor Customer Service and spoke with Rebecca from the Malaga office. I would like to compliment her on her efficiency and kindness.
c'est parfait all Accor votre site web est vraiment simples et performant
Hotel mercure golf de barbaroux à Brignolles Si vous avez besoin d'une parenthèse enchantée, cet endroit est fait pour vous. Situation géographique, personnel et infrastructures, tout est dédié à la détente et au bien être. Rapport qualité prix imbattable. J'y passe quelques week end depuis 3 ans et c'est toujours aussi génial . Je recommande+++
ALL - Accor Live Limitless is a comprehensive platform offering a diverse portfolio of hotels and resorts for travelers seeking memorable stays and exclusive deals. The company facilitates bookings across various destinations worldwide, catering to both leisure and business travelers. Customers can explore a range of accommodations, from luxury hotels to budget-friendly options, ensuring a suitable choice for every preference and budget. In addition to hotel reservations, ALL provides a loyalty program that rewards members with points for each stay, which can be redeemed for various benefits and experiences. The platform also offers special promotions and packages, enhancing the overall travel experience for its users. With a focus on customer satisfaction, ALL - Accor Live Limitless aims to deliver exceptional service and value to travelers globally.
This profile hasn't been claimed by the business owner.