Anchor Law Firm is a legal services provider specializing in various areas of law. The firm caters to a diverse clientele, including individuals, families, and businesses seeking legal guidance and representation. Anchor Law Firm focuses on offering personalized legal solutions tailored to meet the specific needs of its clients, ensuring that they receive comprehensive support throughout their legal journey.
The company’s services encompass a wide range of legal practices, including but not limited to family law, personal injury, and business law. By prioritizing client satisfaction and effective communication, Anchor Law Firm aims to build strong relationships with its customers, fostering trust and understanding in every case. With a commitment to professionalism and ethical standards, the firm strives to achieve favorable outcomes for its clients while navigating the complexities of the legal system.
Anchor Law Firm has a positive customer experience.
Anchor Law Firm receives a mix of feedback from its clients, reflecting both commendable service and significant frustrations. Many reviewers praise the firm's professionalism and compassionate customer service, highlighting positive experiences with staff who are attentive and knowledgeable.
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However, a substantial number of customers express dissatisfaction, particularly regarding communication issues and unexpected fees. Complaints frequently mention difficulties in reaching the firm by phone or email, leading to feelings of abandonment during critical times. Some clients report that the debt resolution program did not deliver the promised results, with accounts remaining unresolved long after initial expectations. Overall, while there are positive experiences with Anchor Law Firm, the negative feedback about service reliability and financial outcomes is prevalent.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.5
294
100%
—
● Low
3.5 / 5 overall
=
294 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Apr 2025.
Last 3 months
5.0
12-month avg
5.0
All-time
3.5
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Apr 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 294 most recent reviews.
Top praiseof 184 positive reviews
Helpful support22%
40 mentions
Customer service19%
35 mentions
Friendly staff15%
27 mentions
Professionalism13%
24 mentions
“We had a truly wonderful experience with Andrea and the team at Anchor Conveyancing”
On “Helpful support” · Apr 28, 2025
Top complaintsof 100 negative reviews
Payment issues54%
54 mentions
Account issues38%
38 mentions
Customer service31%
31 mentions
Response time19%
19 mentions
“I was down to the last few months of one account and for whatever reason just stopped making payment”
On “Payment issues” · Jun 12, 2023
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
Overall rating and review count for this company and similar companies
I was threatened in dec 2019 by one of my creditors to take me to court. You were handling my account at that point for 3 YEARS yet BJs account and Citi bank was never settled over 3 Years. So this year 2020 I get another notice from BJs taking me to court in Dec 2020. Again you had one more year now we are talking Four years to settle this and the Citi bank.
When I originally signed into this program it was for only 3years, now without me knowing I am at four years. I have been calling on Oct 15, sent in via email the scanned court documents. You would think I would get a reply. So I called since no one called me on November 2, that would be over two weeks later and spoke to a Seri Burton on 11/2. She looked at the accounts that have not been settled, and said she would look into it and get back to me.
So today on 11/18 I get a message from George Allan to call, I did and the person read a note from George Allan instead of putting me through to talk to him directly. At one point Brian who I called in October, asked me for a number for Citi bank as it was busy and he did not want to remain on the line with Citi bank. Why the hell would I have the number? That is not good service.
I have over 5 thousand dollars in my account and will be adding another 1000 dollars Dec 1 which is not that far away. Your Service is far from Good not even fair.
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Quick response--thank you! However, I received conflicting information from my last call, so I will see what call #3 results in. I am trying to pay off one or two of my settlements that currently have monthly payments to creditors (I did not know these still appear on credit agencies as unpaid for the month, so we are trying to eliminate these black marks on our credit). We were first told Anchor would request a pay-off amount from our creditors. I called today to get that started, was told it couldn't happen today, and I had to fight for a pay-off (was told it would just get added to our Anchor account until I asked otherwise). I still need to call back on Monday to see what I am told then.
I didn't appreciate how the representative spoke to me when answering the questions that I had. The representative provided me with information that required me to ask questions, she sounded frustrated and and unpleasant in 2 of the concerns questions that I had.
I was told an e mail had been sent explaining my pay off amount. No e mail received as of now. I also do not know how you came up with the $ amount. Approximately $3,000.00 more than I expected.
My scheduled payments to you through 2/22/2022 amounts to $14,487, and now you're saying I owe $20,893? Why the difference?
My experience with Anchor Law Firm has been a complicated one. At first I was relieved entering the debt relief program. The debt was a result of extenuating circumstances. Now about 15 months into the program I am being sued by 2 of the credit card companies. I call every couple of days for updates, but since I work and call after work I can't get any. I now have a court date set up for the first card I am being sued by and received a letter today that I am being sued by the second credit card company. Now I feel that I would have been better off paying the debt off myself.
This has been a brutal experience. After 10 months anchor was not able to settle one of my accounts, leaving me with a higher balance and now a closed card. One account settled and another still going. They helped themselves to my account balance for fees and services, taking 5 grand, and leaving me with under $900. Can't wait for the end of this.
I got a summons that I being sued from one of the creditor. I send it to anchor law firm via email on 10/9. Get a confirmation email that it was received. I called 2 weeks later to check on the status. Customer service told me the file never upload to my account. I resend the file 3 times. Called back 3 days later same thing happen file never upload. As I am very fustrating I need to respond to the court before the due date. I need someone from anchor law firm get back to me with the status of the summons and what is the next step I need to do.
had debt, was doing good. Then an unforeseen situation came into my life and I’m unable to pay loans and credit card payments. Call anchor and from that moment, they made me feel at eased, explained everything so I understood all the terms and asked me my options on everything. They cont’ to keep in contact with me and up to date on my file.
I really struggled on assigning the rating. The customer service when I have called has been great. They have made me feel better when I have been unsure of what is going on, and the people I have talked to have been very knowledgeable and have put me at ease with the process.
In May I received a letter from an attorney that he was representing one of my creditors, and he would pursue legal action if I did not respond to his letter. I contacted Anchor and emailed the scanned letter to them the day I received it. The person I talked to said they would take care of it and not to worry.
On July 13, 2017 a civil summons was served to my home to my 81 year old mother, who knew nothing about my situation. This was all very upsetting for her. The civil summons was from the attorney who had sent a letter in May of 2017. The summons stated that if a written response was not given to the circuit court from my attorney or me within 20 days, that a judgement would be made against me. I scanned and emailed the summons to Anchor Law Firm and called them that it was coming. I was told that it would be sent to litigation.
I let a week pass before I followed up with Anchor Law Firm to see what was being done about the summons, as I did not want work to find out about it as I was applying for a new job which would be a promotion. The customer service people were great, loved them - which is why I struggled with the rating. The customer service would contact litigation to get an update. I did this every day from July 24th through the 28th because the summons needed a response. I was being told they were working on it by customer service, but when litigation called they would leave a message asking me to call them back and I never got to talk to them. Finally on July 28th I was told by customer service, a meeting was set up with the attorney for August 11th for negotiations. I then asked if Anchor Law Firm had replied to the summons, and I was told no they were not going to respond. I was told I could respond, but Anchor Law Firm could not tell me what to write and they were sorry. I am paying a monthly fee for a retainer. Is it not easier and cheaper to respond in writing than letting the matter escalate to going to court?
I wrote my own letter asking the judge to allow me the opportunity to continue to work with Anchor Law Firm to negotiate and resolve my debt and improve my financial affairs. I also gave the judge a recount of the documentation of all my communication with Anchor Law Firm to support that this was not being ignored, but actively being worked. I think it would have had more impact coming from you, and I thought I was paying for this service. Bottom line I don't want my wages garnished, and I don't want work to find out about my situation. I don't know what the ruling was on my civil summons, I am going to call the circuit court to find out because I don't think Anchor knows as well.
I also want to ask if I can get a copy of the paperwork I signed. I was told at the signing, a copy would be sent to me. I have never received it.
I was declined for a Personal Loan from Peerform, which I only wanted to pay off a credit card to have it available again for emergencies and to reduce the Interest rate amount. An email of denial was sent to me, but said someone will call me with more options. I assumed it would be some other type of loan.
A person named Eduardo Serrano called saying he was from Peerform. Instead of a loan, he talked about Debt Consolidation, that he could negotiate all my credit cards into one payment for a lower amount. He said I would save almost a 3rd of my overall debt between them and the Fee wasn't really that much compared to what I will be saving. I was interested enough to agree to someone coming to my home and explain the process, go over all the requirements and call each of my creditors to negotiate an amount. He also admitted he wasn't exactly from Peerform, but from a seperate company I later found to be Anchor Law Firm.
Eduardo called just prior to the person scheduled to meet me. He said the guy is a Notary to notarize the agreement and I could call him if there were any questions about it. I just figured it was an additional credential to being an Agent for the company. When the Notary person showed up with papers he said I needed to sign, I asked what are they and to explain what they are about, since I was expecting someone to sit down and discuss options to take first. He told me he was only there to witness my signature and to notarize it, nothing more. He said I had 5 days to cancel the agreement if I wanted to. I did not see any reason to sign it, since I want someone to sit down and explain it thoroughly to me, step by step. He left me the documents and after reading through them, found out it was from Anchor Law Firm and that I would have been waiving away any Consumer Rights about it. I also discovered that there were other fees involved that were never mentioned in phone converstaions with Eduardo. There were around 35 pages to this agreement!
In the Agreement, all these companies are mentioned that take part in this:
Anchor Law Firm (Eduardo Serrano from Peerform, then said he wasn't, but sent me email from Finance Solutions)
Cross River Bank (more fees?)
Global Client Solutions (more fees?)
Fees:
Retainer Fee
Service Cost
Legal Fees
Banking fees
Why on earth would I want to ruin my credit, loose the use of the credit cards I have currently in good standing and have very little left of what I would be saving, only to go towards paying fees to all these companies that are involved with handling my finances. I don't have any problems paying on what I owe now, never missed a payment and only applied for a loan because I wanted to pay off a credit card to have a safety net again. If I had signed, it would have ruined my credit and set me back further into debt because I would not be able to get credit again for a while.
I feel sorry for anyone who puts trust into a guy showing up with an agreement to sign and then says you only have 5 days to cancel...by mail! You know mail doesn't always get there in 5 days, so you are screwed if you didn't know what you were signing and its doubtful you would have 5 days to soak it all in and cancel in time if you realized you did make a mistake in signing!
I don't believe any of these companies were looking out for my best interests, only their own. Any caring company would have told me I did't need to consolidate my debts and to just continue paying them off and try for a loan again later. What bothers me most is they sent someone expecting me to just sign and question it later, knowing it might be too late to get out of it, especially with all the waivers of my Consumer Rights to fight it had it gone that way. This feels like a scam to trap you into an agreement you might not want, had someone taken the time to properly inform you of all the risks and your obligations to such a commitment.
Reply to Anchor Law Firm
Somehow I doubt anyone is sorry about my experience, since sending a Notary to witness the signing away of my rights without ever mentioning it appears to be something you people do often. It was not tailored just for my benefit.
My WARNING to everyone:
If someone comes and says they are a just a Notary and not able to explain anything in those documents, DON'T SIGN ANYTHING!
Anchor Law Firm is a legal services provider specializing in various areas of law. The firm caters to a diverse clientele, including individuals, families, and businesses seeking legal guidance and representation. Anchor Law Firm focuses on offering personalized legal solutions tailored to meet the specific needs of its clients, ensuring that they receive comprehensive support throughout their legal journey.
The company’s services encompass a wide range of legal practices, including but not limited to family law, personal injury, and business law. By prioritizing client satisfaction and effective communication, Anchor Law Firm aims to build strong relationships with its customers, fostering trust and understanding in every case. With a commitment to professionalism and ethical standards, the firm strives to achieve favorable outcomes for its clients while navigating the complexities of the legal system.
