Anthem is a health insurance company that provides medical coverage and healthcare services to individuals, families, and employers across multiple states. The company offers various health plan options including individual marketplace plans, employer-sponsored group coverage, and government program administration. Anthem also provides related services such as pharmacy benefits management and wellness programs to support member health outcomes.
Reviewers generally appreciate Anthem for its outstanding platform and excellent customer support, highlighting its flexibility and user-friendly interface. Many consumers note that the service is reliable and feature-rich, with specific praise for the analytics dashboard and automation capabilities that enhance operational efficiency.
However, there are some mixed experiences reported, with a few users encountering technical glitches and slower performance during peak hours. While customer service is often described as responsive, some reviews indicate that resolution times for issues can be longer than expected. Overall, Anthem is recognized for its solid value and effectiveness, making it a recommended choice for growing businesses despite some areas needing improvement. The sentiment leans positively, reflecting a favorable view of the company.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 60 |
12 reviews of Anthem. Filter by what matters to you.
We've seen measurable improvements in efficiency since implementing Anthem. The user interface is modern and easy to navigate. Training new team members on the platform is surprisingly quick.
Anthem provides reliable business services overall. The reporting features are comprehensive and the interface is clean. However, I wish the mobile app had more functionality and the pricing could be more competitive for smaller businesses.
Anthem consistently delivers on its promises. The security features give us peace of mind, and the regular updates show they're committed to improvement. Only minor complaint is that some advanced features have a learning curve.
Quick answers to the questions people ask most.
Anthem offers a variety of health insurance plans including individual and family plans, employer-sponsored group plans, Medicare Advantage, and Medicaid managed care plans. Plan options typically include HMO, PPO, and high-deductible health plans with different coverage levels and network options.
You can find in-network providers using Anthem's online provider directory on their website or mobile app. Simply enter your plan type, location, and the type of provider you need to see a list of covered healthcare professionals in your area.
Anthem's customer service is typically available Monday through Friday from 8 AM to 6 PM local time, with some locations offering extended hours. Specific hours may vary by state and plan type, so check your member materials or website for exact times.
Most claims are automatically submitted by your healthcare provider directly to Anthem. If you need to submit a claim yourself, you can do so online through your member portal, by mail, or by fax using the claim forms available on Anthem's website.
Yes, most Anthem health plans include prescription drug coverage with a formulary (list of covered medications). Coverage levels and copays vary by plan, and some medications may require prior authorization or step therapy.
You can access your member account through Anthem's website or mobile app using your member ID and password. This allows you to view benefits, claims, find providers, and manage your account online 24/7.
In a true emergency, go to the nearest emergency room or call 911 immediately. Anthem typically covers emergency services even if the hospital is out-of-network, though you should notify Anthem as soon as reasonably possible after receiving emergency care.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Prior authorization requests are usually submitted by your healthcare provider to Anthem before the service is performed. You can check if a service requires prior authorization through your member portal or by calling the number on your member ID card.
If your claim is denied, you have the right to appeal the decision by submitting a written request within the timeframe specified in your denial letter. You can appeal online, by phone, or by mail, and Anthem will review your case and provide a written response.
Yes, Anthem typically covers telehealth services and may offer their own virtual care platform or partner with telehealth providers. Virtual visits can often be used for routine consultations, follow-ups, and certain medical conditions as an alternative to in-person visits.
Anthem is a health insurance company that provides medical coverage and healthcare services to individuals, families, and employers across multiple states. The company offers various health plan options including individual marketplace plans, employer-sponsored group coverage, and government program administration. Anthem also provides related services such as pharmacy benefits management and wellness programs to support member health outcomes.
