Apollo won't let me cancel the renewal
Apollo sold my account. I cancelled my insurance renewal and it took 2 emails and multiple phone calls. After all that they STILL renewed my insurance and charge my credit card.

APOLLO Insurance is an innovative online insurance provider specializing in commercial and personal insurance solutions for Canadian small businesses and individuals. The company offers a range of insurance products, including tenant, home, and business insurance, tailored to meet the diverse needs of their customers. With a user-friendly platform, APOLLO Insurance allows clients to obtain quotes quickly and purchase policies in under a minute, ensuring a seamless experience. Focused on delivering value, APOLLO Insurance provides comprehensive coverage options at competitive prices, often featuring more standard coverages than other providers. The company emphasizes transparency and fairness in claims management by collaborating with independent third-party adjusters. Rated highly by leading financial rating agencies, APOLLO Insurance has earned the trust of over 500,000 Canadians seeking reliable and accessible insurance solutions.
Apollo Insurance receives mixed reviews from customers, reflecting both positive and negative experiences. Many people appreciate the affordability of their insurance policies, noting that the prices are competitive and the application process is straightforward.
However, a significant number of reviewers express frustration with the company's customer service, citing difficulties in communication and long wait times to speak with representatives. Complaints about hidden cancellation fees and challenges in canceling policies are prevalent, with some customers feeling misled about the terms of their agreements. While a few reviewers mention helpful staff, the overall sentiment leans towards dissatisfaction due to the lack of support and transparency. Consequently, Apollo Insurance struggles to maintain a positive reputation among its consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 2.5 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 3.0 | 1 |
| Apr 25 | 1.0 | 3 |
| May 25 | 1.0 | 4 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Was easy to get fast insurance hassle-free with no complications, very nice people to deal with i highly recommend them”
“Buyer be aware”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.4 out of 5 (poor) | 2.6 out of 5 (poor) | 3.1 out of 5 (fair) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: APOLLO Insurance is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 2.4).
60 reviews of APOLLO Insurance. Filter by what matters to you.
Apollo sold my account. I cancelled my insurance renewal and it took 2 emails and multiple phone calls. After all that they STILL renewed my insurance and charge my credit card.
I have been tryingbto contact them by the number I see on the internet but getting nowhere Wanting to talk to a support team member but, keep. getting hung up after they pick up phone .
I registered for Apollo tenant insurance because it was a mandatory requirement set by the landlord/real estate company in order to rent the apartment. I received an email reminder that my policy was coming up for renewal and the fee would be automatically withdrawn from my bank account. I emailed them back informing them I would be cancelling my insurance, and was relieved to receive a prompt reply informing me that they cancelled my auto-renewal. I went into my portal and saw that the cancel policy button was, indeed, highlighted in red, but discovered that the rate had changed by an incremental increase of $21.39, with no explanation provided but containing the same coverage. A small amount, yes, but these arbitrary increases in small print with no breakdown of costs is deceptive and can be easily overlooked - not very transparent. It remains to be seen whether Apollo will make good on their promise not to automatically withdraw funds from my account on that renewal date, but I will be watching vigilantly.
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Polarized pattern: few middle ratings. 47% of recent reviews are 4–5★ and 50% are 1–2★.
Very sketchy legal terms of agreement. I signed up because my landlord is forcing me to have renters insurance (that I've never needed in 47 yrs of living so far) but what bothers me is the website says min 11$ per month but clearly that's not the case as I am paying 22$ and the "automatic renewal" and "authorized payment" agreements have severe penalties if ever missed like 100$ per plus interest plus collections which seems extreme for a 22$ per month price tag. I payed for the yr and in less than 24 hrs I get "changes in terms of agreement" which if you read them would seriously make you reconsider signing up w this company. Clearly they have little.interest in protecting you and are only there to collect your money. Am currently trying to figure out how to cancel the automatic renewal but since they offer no contact number on their site and the email I got today is from a "noreply@xxxx" they are not making it easy to stop them from automatically billing me next year.
APOLLO Insurance is an innovative online insurance provider specializing in commercial and personal insurance solutions for Canadian small businesses and individuals. The company offers a range of insurance products, including tenant, home, and business insurance, tailored to meet the diverse needs of their customers. With a user-friendly platform, APOLLO Insurance allows clients to obtain quotes quickly and purchase policies in under a minute, ensuring a seamless experience. Focused on delivering value, APOLLO Insurance provides comprehensive coverage options at competitive prices, often featuring more standard coverages than other providers. The company emphasizes transparency and fairness in claims management by collaborating with independent third-party adjusters. Rated highly by leading financial rating agencies, APOLLO Insurance has earned the trust of over 500,000 Canadians seeking reliable and accessible insurance solutions.
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