ASUS receives overwhelmingly negative feedback from consumers, with a significant number of reviews highlighting severe dissatisfaction with product quality and customer service. Many reviewers report issues with laptops, including cracked screens, malfunctioning keys, and devices failing shortly after purchase.
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Customers express frustration over unresponsive support, describing the service as rude and unhelpful, often feeling abandoned after their products fail. Positive mentions are rare, with a few users appreciating specific products like the Z590 motherboard, but these are overshadowed by complaints about the overall reliability of ASUS laptops. The sentiment is clear: consumers overwhelmingly advise against purchasing ASUS products due to poor service and product failures.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.4
60
100%
● Low
1.4 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jun 2025.
Last 3 months
1.4
12-month avg
1.4
All-time
1.4
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
May 25
1.8
20
Jun 25
1.3
40
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top complaintsof 54 negative reviews
Customer service54%
29 mentions
Warranty20%
11 mentions
Returns17%
9 mentions
Pricing11%
6 mentions
“Bought a brand new laptop about six months ago”
On “Customer service” · Jun 24, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
NEVER AGAIN - Do NOT buy an Asus product. They do NOT stand behind their products. I have a laptop with a cracked screen. This (from my experience) is an EXTREMELY rare event - first time EVER for me and I've owned a dozen laptops or more over a period of MORE than 35 years.
When presented with these facts and a REASONABLE solution, they effectively told me to GO POUND SAND. And this was the CEO's office.
CLEARLY all Asus want's is your $$ up front and as soon as warranty runs out... you're done. NO EXCEPTIONS. So, I say... NEVER AGAIN!!
Bought a brand new laptop about six months ago. It was supposed to be super resistant to dust , drops etc.
In six months time 3 keys have popped out and are unfixable.
Called the service and they told be that the guarantee cannot cover it
Great work Asus
Nie polecam – nowy laptop uszkodzony po 2 dniach, brak reakcji i brak możliwości zwrotu
Kupiłem nowy laptop ASUS, który już po 2 dniach przestał działać – system Windows się nie uruchamia, pojawia się tylko niebieski ekran. Oddałem sprzęt do sklepu EURO RTV AGD, gdzie został zakupiony. Niestety, laptop przez 2 tygodnie po prostu leżał na magazynie sklepu.
Od początku zapewniano mnie, że diagnoza potrwa 2-3 tygodnie, ale ten czas już minął, a ja wciąż nie mam żadnej informacji ani sprzętu. Kontakt z serwisem ASUS jest praktycznie zerowy – brak jakichkolwiek aktualizacji.
Poprosiłem sklep o zwrot pieniędzy, ponieważ laptop był wadliwy od samego początku, ale usłyszałem, że wszystko musi przejść przez serwis gwarancyjny i oni „nic nie mogą zrobić”.
Nowy sprzęt, który nie działa i żadnej odpowiedzialności ze strony sklepu ani producenta. Obsługa klienta na bardzo niskim poziomie. To był mój ostatni zakup tej marki – zdecydowanie odradzam.
ASUS is a multinational technology company that produces a wide range of electronics including laptops, desktop computers, motherboards, graphics cards, monitors, routers, and smartphones. They are particularly well-known for their gaming hardware under the ROG (Republic of Gamers) brand and their ZenBook laptop series.
How can I contact ASUS customer support?
ASUS customer support can be reached through their official website's support section, where you can find live chat, email support, and phone numbers specific to your region. They also offer support through their MyASUS app and have service centers in many countries for in-person assistance.
What is ASUS's warranty policy?
ASUS typically offers a standard manufacturer's warranty that varies by product type and region, usually ranging from 1-3 years. The warranty covers manufacturing defects and hardware failures under normal use conditions, but specific terms and coverage details vary by product and location.
Where can I download ASUS drivers and software?
Official ASUS drivers and software can be downloaded from the ASUS Support website by entering your product model number. You can also use the MyASUS app or ASUS Live Update utility to automatically detect and install the latest drivers for your device.
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How do I register my ASUS product?
You can register your ASUS product through their official website by creating an account and entering your product's serial number and purchase information. Registration helps with warranty claims and provides access to exclusive support services and updates.
What is the difference between ASUS consumer and business products?
ASUS consumer products focus on gaming, multimedia, and home use, while their business products (often under the ExpertBook and Pro series) emphasize security, durability, and enterprise features. Business products typically include enhanced security features, longer warranty options, and enterprise-grade support services.
Does ASUS offer repair services for out-of-warranty products?
Yes, ASUS typically offers paid repair services for products that are no longer under warranty through their authorized service centers. Repair costs and availability depend on the product type, age, and parts availability in your region.
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My experience with Asus customer…there is not help, just money making
My experience with Asus customer service has to be the worse experience I ever had with any other company, they don't care and certainly is zero help. they lost a customer.
J'ai acheté un ASUS TUF A15-TUF507RR-HN076W PC Portable Gamer 15" Full HD 144Hz (AMD Ryzen 7-6800H, 16G (2x8 Go) RAM, 512Go PCIe SSD, GeForce RTX 3070) Windows 11 Clavier Rétroéclairé AZERTY Français RGB 1 Zone le 29/01/2023 pour la somme de 1300€ garanti 2 ans. Il est tombé en panne au mois de mai 2025 soit 4 mois après la fin de la garantie. La carte mère est HS et le réparateur m'annonce une carte mère à 855,39€ hors main d'oeuvre. C'était mon troisième Asus, mais ce sera le dernier.
PS: ce modèle n'est déjà plus en vente nulle part.
I wouldn't even give 1 star, rude incompetent staff who don't understand what a customer service department should be doing. They just say email us they are not helpful, Avoid buying the products and put this lot out of business
This company is simply a fraud. I returned a laptop that I purchased few months ago for repair as it spontaneously stopped working. Not only they rejected my repair request but also sent me an invoice to either repair the laptop for 550£ or I should pay 45£ handling fee without any repair or I should ask them to dump the laptop. I have tried to complain but no one is willing to cooperate. Please avoid this shit company if you can.
Asus flagship gaming laptop fails just out of warranty and the repair bill quoted was almost what I paid for it. Fortunately I could just switch all my purchases to another supplier but I feel sorry for people who saved conscientiously for that special purchase and may get this service from an A list company.
The story is research and look at how many of those units are turning up for sale as "refurbished" rather than going by the company reputation.
Panne totale de mon ordinateur ASUS qui n'est plus sous garantie. J'appelle la hot line pour une assistance mais on vous dit : on ne peut pas vous aider en ligne ni par téléphone, on va vous envoyer un devis !
Je vais donc essayer de trouver une solution par moi même, mais je n'irais plus jamais chez ASUS pour choisir un ordinateur quel qu'il soit.
I bought an Asus Tuf F15 Gaming laptop in January 2024, the warranty expired in January 2025 this year and almost exactly 1 year and 6 months later, something goes wrong. My camera stopped working and the best advice Asus support provides is "visit our website and look at the video, if it doesnt help, take it in for repairs". I spent a lot of money on this and I don't have money to pay for this, they can't even give me an estimate. Don't buy anything Asus! Their support is really terrible.
Pensavo , acquistando un Asus , di avere un pc di medio livello , il programma myasus , è una app inutile !
Lasciate stare Asus , puntate su Dell hp persino Lenovo è migliore.
I bought a motherboard TUF GAMING Z890-PLUS WIFI, and a case TUF GAMING GT302 TG ARGB in the Cyberport DE, which is participating in action
"ASUS HQ - ASUS Doom: The Dark Ages Game Bundle Q2 2025"
I claimed the game on the site promotion asus com
IDs: 478114, 478115.
Both of my requests were rejected without explanation.
just another big company who doesn’t care about their customers
It’s obvious they have off shored their customer service department. Just like every other big company. It’s a department that has zero critical thinking ability. And all they do is regurgitate talking points. It’s clear they have no knowledge of asus products. I called to ask if my motherboard would work with the asus thunderbolt ext 4 or ext5 expansion card.
An 1,800 USD ASUS Zenbook Duo developed a screen crack after just 10 days of use. ASUS support insists it be returned to USA (where I purchased it on holiday), refusing to repair it in Europe. Reddit and Youtube are full of reports of screen craks developing for no reason. I am now 1,800 USD worse off and without a working laptop!
Disappointed – Price Dropped £100 the Same Day My Laptop Arrived
I ordered the ASUS Zenbook 14 OLED (UX3405CA) directly from the ASUS UK Online Store on 29 May for £1,299.99. The laptop arrived quickly on 2 June — but to my shock, the price dropped to £1,199.99 that same day on both the ASUS UK website and ASUS’s official Amazon UK store.
I contacted customer service asking if any goodwill refund or store credit could be offered, as the timing felt extremely unfair — it wasn’t weeks later, just a few days! They repeatedly told me the only option was to return the laptop… even though I had already started using it.
I had done a lot of research before choosing ASUS over Apple, Dell, HP, Lenovo, and Samsung. My last laptop (an Acer Swift 5) lasted nearly 8 years, and I chose ASUS hoping for the same reliability and trust. Sadly, this experience really affected how I feel about the brand’s customer care.
I’m not asking for anything unreasonable — just a gesture of goodwill for a very recent purchase that immediately dropped in price. It’s disappointing that ASUS wouldn’t consider that.
Update: I’ve saved screenshots showing the original order on 29 May and the £100 price drop on 2 June (visible on both ASUS UK website and their Amazon UK store). I’m happy to provide them upon request.
OJO que sin no sabes mucho de esto puedes comprar el cojo ordenador pero luego resultar el USB-C no tiene capacidad de transmitir imagen por lo que no puedes conectar ninguna pantalla adicional a través de ese puerto.
We wanted to buy a laptop for my brother so we've went into a retailer and we've seen some pretty good laptops but my brother chose a asus tuf a15 and after first boot every thing went ok but after the second boot the screen won't display anything it was just a mater of updating the bios and thn everyboot will not connect to wifi we've gone to the retailer they said they can't refund us we've went to the supplier nothing worked
Extremely Disappointing Experience with ASUS Customer Service and Warranty
I am writing to formally express my extreme frustration and disappointment regarding the service I have received from ASUS, which has been ongoing since last year. I believe it is necessary to outline the situation in detail to explain why I am now requesting a full refund for the defective laptop I purchased.
Last year, I bought a brand-new ASUS laptop from a Staples store in North Carolina. From the very first use, the device showed serious issues, including frequent blue screens and screen glitches. Let me emphasize that this laptop was purchased new, in its original packaging, and not from a third-party or used outlet.
Shortly after purchasing it, I had to travel abroad for my studies. While overseas, the laptop continued to fail consistently, making it impossible for me to use it for my academic and professional needs, including architectural software such as Revit, AutoCAD, Twinmotion, and others. I reached out to ASUS support at that time, but I was informed that there were no repair options covered by warranty in the country I was residing in. I had no choice but to wait until I returned to the U.S.
Upon my return, I immediately contacted ASUS support. I was issued an RMA, and the laptop was sent in for repair. The technical team replaced the motherboard. However, once I received the device back, it continued to exhibit the same problems—frequent and consistent blue screens. In fact, the laptop has never functioned correctly since the day I purchased it.
I contacted ASUS again, submitted multiple video recordings showing the repeated failures upon boot, and was told that I might qualify for a replacement. I was initially informed that I would be presented with a list of replacement options to choose from. However, that promise was not fulfilled. Instead, ASUS made the decision for me without consulting me, and sent a replacement device without my input.
Today, I received the so-called “replacement.” To my shock and disappointment, the device is not new. It is clearly a refurbished unit—it did not come in original packaging, had visible fingerprints, smudges, and even food crumbs on it. This is unacceptable.
After a full year of dealing with a defective product that never worked, having spent my own money on what was advertised as a new device, I feel absolutely disrespected and insulted to receive a used product—especially when I was never given a choice in the matter.
I am now requesting a full refund for the defective laptop I purchased. I hope this review serves as a cautionary tale for others considering ASUS products and highlights the need for significant improvements in their customer service and warranty processes.
How can I check if my ASUS product is still under warranty?
You can check your warranty status by visiting the ASUS Support website and entering your product's serial number in the warranty check tool. You can also check through the MyASUS app or by contacting customer support directly.
What is ASUS's return and exchange policy?
ASUS's return policy varies by region and retailer, as they typically defer to the return policies of authorized retailers and distributors. For products purchased directly from ASUS, they generally offer a return window, but specific terms depend on your location and the product category.
How do I find authorized ASUS retailers and service centers?
You can locate authorized ASUS retailers and service centers through the store locator on their official website. Simply enter your location to find nearby authorized dealers, service centers, and repair facilities in your area.
What is the MyASUS app and what does it do?
MyASUS is ASUS's official support and system optimization app that provides device diagnostics, driver updates, system tuning, and customer support access. It also offers features like battery health monitoring, storage cleanup, and direct access to ASUS support services.
How can I verify if an ASUS product is genuine?
You can verify genuine ASUS products by checking the serial number on their official website, purchasing only from authorized retailers, and looking for official ASUS security labels and packaging. Genuine products will also have proper warranty coverage and support access through official channels.
