Atlantic Broadband, operating under the brand name Breezeline, is a telecommunications provider specializing in internet, WiFi, and phone services. The company offers a range of affordable internet plans, with prices starting at $20 per month and speeds reaching up to 2.5 Gig. Breezeline is known for its reliable fiber-powered internet, boasting a 99.9% reliability rate, particularly in markets such as Columbus and Cleveland, where it has been recognized for its network performance. Breezeline caters to residential and business customers looking for dependable telecommunications services. The company emphasizes customer satisfaction with features like a 30-day money-back guarantee and offers incentives such as free installation and activation credits for new customers. Through its partnership with DIRECTV, Breezeline enhances its service offerings, providing customers with options for streaming favorite shows and sports without the need for traditional satellite services.
Atlantic Broadband receives overwhelmingly negative feedback from its customers, with many expressing frustration over poor service and deceptive billing practices. Reviewers frequently mention that the internet connection is unreliable, with daily interruptions and buffering issues.
The rebranding to Breezeline has not improved perceptions; instead, it seems to have exacerbated existing problems. Customers also report long wait times for customer service, often exceeding an hour, and find the automated support system unhelpful. While there are no clear positives highlighted in the reviews, some users note that they initially chose Atlantic Broadband due to limited options in their area. Overall, the sentiment is overwhelmingly negative, with many customers feeling trapped by high costs and inadequate service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 12 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2023.
| Month | Average | Reviews |
|---|---|---|
| May 23 | 1.0 | 1 |
| Jun 23 | — | 0 |
| Jul 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 12 most recent reviews.
“Wish there was a zero star rating as that is what Atlantic Broadband deserves”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 12 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 1,060 |
Bottom line: Atlantic Broadband is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 1.2).
12 reviews of Atlantic Broadband. Filter by what matters to you.
Wish there was a zero star rating as that is what Atlantic Broadband deserves. The cost is outrageous and the service is below substandard. In my area, we are all currently forced to use Atlantic Broadband. Hopefully a new company will come into our area soon, so we can all switch.
Everyday I have to enter my whole user name rather than it remembering. Then it just sits there a buffers until I refresh it and enter my info again. Worst service I ever had
After rebranding to Breezeline, the service is worse then ever. If you're curious why, there is an exclamation point next to every speed shown on the entire website. Clicking this reveals that shown speeds will be substantially lower when the connection isn't wired. There is no tech support online and I couldn't find a soul with more then 3 braincells to give me a solid number or a percentage for how 'substantially lower...' the internet speeds might be. It's 3% of the shown speed by the way, with the 100mbps service (that is 60$ a month) gives me an active connection of 3mbps over 7 tests. This whole company smells like a shell corporation.
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Absolutely the worst internet provider I have ever used. Connection interruptions are a daily occurrence. The cost is exorbitant and the service is pathetic. No one that I've spoken with that is currently forced to use this 'service' had anything good to say about it. It appears that AT&T is putting in fiber optic lines and I can't wait to switch. Hopefully enough people will switch when they finally have a choice and force Breezeline into bankrupty. New name, same lousy service.
Signal always goes out randomly on tv /tivo. Customer service /support isnt helpful because its an automated system that just tells u to change inputs or sends a signal refresh that doesn't work. Hard to get a hold of real help. Happens randomly at least 1 every few months but stuck with it in my association. Wouldn't recommend if I could help it.
Awful customer service! Also, dont try to get anything dont on the website... You can't change a thing about your account. You will have to call in and wait for over an hour to talk to anyone...and good luck finding someone who can actually help you. Breezeline is the "new" name, but they act just the same.
Now my second review on this company since my last review in July things have changed. This company is still a pathetic excuse for an internet company. Customer server is still absolute crap. Their serve is still absolute crap. They changed their name to breezline recently same terrible company just rebranded like Facebook did to avoid law suits. I'm spending well over $155 a month on services I don't even get. I've spent since my last review trying to get someone out to come fix it no one has shown up I've scheduled over a dozen appointments still not a single tech shows up. They have refused to comp anything until a tech comes out which never comes out anyway. Tbh I'd write more but I'm tired of wasting my time on this company so to anyone wondering yes every bad review of this company is 100% accurate this company is a terrible company they don't care about their customers nor will they ever. Ps I'm actively writing those sitting in the hospital the day after my son is born due to the fact this company was notified we were in the hospital and has threaten me countless of times (which I have recorded and documented).
I first got Atlantic Broadband. Actually because where I live it is my only option.I would not have choose Atlantic Broadband! I started out paying 39.99 a month one year later its one hundred dollars per month? I DON'T mind paying for a service bit I can hardly use my internet. When you try to call them they do not answer their phone? I truly despise this company! When I find another company I am leaving these horrible people/companies behind!THEY ARE THE ABSOLUTE WORST COMPANY/CUSTOMER SERVICE, THEY NEED TOBE SHUT DOWN!
Wish that I could leave no stars! By far the absolute worse service EVER! Internet and cable boxes go offline and stay offline SEVERAL times a day EVERYDAY!! Customer service is just as bad! Waiting on hold for 2+ hours is insane! Representatives are rude and disrespectful! It’s sad in areas like where I live because they are the only option.
Atlantic Broadband, operating under the brand name Breezeline, is a telecommunications provider specializing in internet, WiFi, and phone services. The company offers a range of affordable internet plans, with prices starting at $20 per month and speeds reaching up to 2.5 Gig. Breezeline is known for its reliable fiber-powered internet, boasting a 99.9% reliability rate, particularly in markets such as Columbus and Cleveland, where it has been recognized for its network performance. Breezeline caters to residential and business customers looking for dependable telecommunications services. The company emphasizes customer satisfaction with features like a 30-day money-back guarantee and offers incentives such as free installation and activation credits for new customers. Through its partnership with DIRECTV, Breezeline enhances its service offerings, providing customers with options for streaming favorite shows and sports without the need for traditional satellite services.
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