Deceptive billing practices
Deceptive billing practices. When I signed up they gave me one price but when they build me they started billing another price. Won't give any sort of credit or even correct the problem.
Atlantic Broadband, operating under the brand name Breezeline, is a telecommunications provider specializing in internet, WiFi, and phone services. The company offers a range of affordable internet plans, with prices starting at $20 per month and speeds reaching up to 2.5 Gig. Breezeline is known for its reliable fiber-powered internet, boasting a 99.9% reliability rate, particularly in markets such as Columbus and Cleveland, where it has been recognized for its network performance. Breezeline caters to residential and business customers looking for dependable telecommunications services. The company emphasizes customer satisfaction with features like a 30-day money-back guarantee and offers incentives such as free installation and activation credits for new customers. Through its partnership with DIRECTV, Breezeline enhances its service offerings, providing customers with options for streaming favorite shows and sports without the need for traditional satellite services.
Atlantic Broadband receives overwhelmingly negative feedback from its customers, with many expressing frustration over poor service and deceptive billing practices. Reviewers frequently mention that the internet connection is unreliable, with daily interruptions and buffering issues.
The rebranding to Breezeline has not improved perceptions; instead, it seems to have exacerbated existing problems. Customers also report long wait times for customer service, often exceeding an hour, and find the automated support system unhelpful. While there are no clear positives highlighted in the reviews, some users note that they initially chose Atlantic Broadband due to limited options in their area. Overall, the sentiment is overwhelmingly negative, with many customers feeling trapped by high costs and inadequate service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 12 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2023.
| Month | Average | Reviews |
|---|---|---|
| May 23 | 1.0 | 1 |
| Jun 23 | — | 0 |
| Jul 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 12 most recent reviews.
“Wish there was a zero star rating as that is what Atlantic Broadband deserves”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 12 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 1,060 |
Bottom line: Atlantic Broadband is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 1.2).
12 reviews of Atlantic Broadband. Filter by what matters to you.
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Atlantic Broadband, operating under the brand name Breezeline, is a telecommunications provider specializing in internet, WiFi, and phone services. The company offers a range of affordable internet plans, with prices starting at $20 per month and speeds reaching up to 2.5 Gig. Breezeline is known for its reliable fiber-powered internet, boasting a 99.9% reliability rate, particularly in markets such as Columbus and Cleveland, where it has been recognized for its network performance. Breezeline caters to residential and business customers looking for dependable telecommunications services. The company emphasizes customer satisfaction with features like a 30-day money-back guarantee and offers incentives such as free installation and activation credits for new customers. Through its partnership with DIRECTV, Breezeline enhances its service offerings, providing customers with options for streaming favorite shows and sports without the need for traditional satellite services.
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