Aussie Broadband is a telecommunications company based in Australia, offering a range of internet services tailored to meet the needs of residential and business customers. The company specializes in providing high-quality NBN (National Broadband Network) plans, mobile services, and various broadband solutions, ensuring reliable connectivity for users across the country. With a focus on customer satisfaction, Aussie Broadband is known for its transparent pricing and straightforward service offerings. The company caters to tech-savvy consumers as well as businesses seeking dependable internet solutions, making it a preferred choice for those who value performance and reliability in their telecommunications provider. Customers can access support and manage their accounts through the user-friendly website, aussiebroadband.com.au, enhancing their overall experience with the brand.
Aussie Broadband receives a mixed to negative reception from consumers, with a significant majority expressing dissatisfaction. While some reviewers commend the customer service, highlighting positive interactions with staff, many others report long wait times and ineffective support.
Complaints about slow internet speeds are prevalent, with customers frequently noting that they do not receive the speeds they pay for, leading to frustration. Additionally, issues with billing practices and router failures contribute to the negative sentiment, as several users describe feeling scammed or ignored. Despite a few positive experiences, the overall trend indicates that Aussie Broadband struggles with service reliability and customer support. The prevailing sentiment is decidedly negative, reflecting the concerns of the majority.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 60 | 100% | -0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2026.
| Month | Average | Reviews |
|---|---|---|
| Feb 26 | 2.0 | 4 |
| Mar 26 | 1.8 | 6 |
| Apr 26 | 3.2 | 9 |
| May 26 | 2.3 | 4 |
| Jun 26 | 2.1 | 10 |
| Jul 26 | 2.2 | 13 |
| Aug 26 | 1.1 | 10 |
| Sep 26 | 2.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Customer service is fantastic”
“Customer service waits and bad speeds”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 1.1 out of 5 (poor) | 2.0 out of 5 (poor) | +13% | 60 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Aussie Broadband is #5 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 1.1).
60 reviews of Aussie Broadband. Filter by what matters to you.
Standout customer service experience. We've had good service from Aussie Broadband. We do experience some speed issues but I think these result from NBN infrastructure issues rather than Aussie Broadband's offering. Whenever we've had an issue, their customer service team has been helpful, professional, and have communicated well.
If you're just watching Netflix, working from home, and are not an IT professional I think it's ok. What annoys me is that sometimes the speed is slow, so if you're using your phone at night and doom scrolling on occasion it's slow on like a public holiday when 4 million people are also doom scrolling. It's better than Iinet by a million times, bit not perfect. Outages are RARE, like very rare. I'm considering starlink for a few bucks more a month cause everyone raves about it, but if you're after a standard internet connection with no BS they're pretty good. I'd recommend them if youre finding your current ISP is shit and starting to pissnyou off with unreliability (Iinet I'm referring to you)
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Aussie Broadband is a telecommunications company based in Australia, offering a range of internet services tailored to meet the needs of residential and business customers. The company specializes in providing high-quality NBN (National Broadband Network) plans, mobile services, and various broadband solutions, ensuring reliable connectivity for users across the country. With a focus on customer satisfaction, Aussie Broadband is known for its transparent pricing and straightforward service offerings. The company caters to tech-savvy consumers as well as businesses seeking dependable internet solutions, making it a preferred choice for those who value performance and reliability in their telecommunications provider. Customers can access support and manage their accounts through the user-friendly website, aussiebroadband.com.au, enhancing their overall experience with the brand.
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