Highly recommend
Highly recommend. Customer service is fantastic.
Aussie Broadband is a telecommunications company based in Australia, offering a range of internet services tailored to meet the needs of residential and business customers. The company specializes in providing high-quality NBN (National Broadband Network) plans, mobile services, and various broadband solutions, ensuring reliable connectivity for users across the country. With a focus on customer satisfaction, Aussie Broadband is known for its transparent pricing and straightforward service offerings. The company caters to tech-savvy consumers as well as businesses seeking dependable internet solutions, making it a preferred choice for those who value performance and reliability in their telecommunications provider. Customers can access support and manage their accounts through the user-friendly website, aussiebroadband.com.au, enhancing their overall experience with the brand.
Aussie Broadband receives a mixed to negative reception from consumers, with a significant majority expressing dissatisfaction. While some reviewers commend the customer service, highlighting positive interactions with staff, many others report long wait times and ineffective support.
Complaints about slow internet speeds are prevalent, with customers frequently noting that they do not receive the speeds they pay for, leading to frustration. Additionally, issues with billing practices and router failures contribute to the negative sentiment, as several users describe feeling scammed or ignored. Despite a few positive experiences, the overall trend indicates that Aussie Broadband struggles with service reliability and customer support. The prevailing sentiment is decidedly negative, reflecting the concerns of the majority.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 60 | 100% | -0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2026.
| Month | Average | Reviews |
|---|---|---|
| Feb 26 | 2.0 | 4 |
| Mar 26 | 1.8 | 6 |
| Apr 26 | 3.2 | 9 |
| May 26 | 2.3 | 4 |
| Jun 26 | 2.1 | 10 |
| Jul 26 | 2.2 | 13 |
| Aug 26 | 1.1 | 10 |
| Sep 26 | 2.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Customer service is fantastic”
“Customer service waits and bad speeds”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 1.1 out of 5 (poor) | 2.0 out of 5 (poor) | +13% | 60 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Aussie Broadband is #5 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 1.1).
60 reviews of Aussie Broadband. Filter by what matters to you.
Highly recommend. Customer service is fantastic.
⭐⭐⭐⭐⭐ Where do I even start? I jumped onto Aussie Broadband's live chat expecting a stressful back-and-forth over my mobile service... instead, I got Kyle. Absolute legend. From the very first message, Kyle was friendly, professional, incredibly knowledgeable, and somehow managed to make dealing with a Telco issue feel almost... enjoyable. He knew exactly what he was doing, kept me updated the whole way through, and got everything sorted without making me feel like I was speaking another language. Kyle, mate, you're an absolute lifesaver. If there were a Hall of Fame for tech support, your photo should be front and centre. Now, in the most respectful, tongue-in-cheek bromantic way possible... if Aussie Broadband ever loses you, I'm lodging a complaint. I may have logged into live chat for help with my phone service, but I wasn't expecting to leave with a newfound appreciation for elite customer service and a slight bro-crush on the bloke behind the keyboard. 😂 Seriously though, Kyle is the kind of support person every company wishes they had. Friendly, funny, patient, and ridiculously good at his job. Aussie Broadband, whatever you're paying him, double it. Protect this man at all costs. Thanks again, Kyle. You turned what could've been a frustrating Telco headache into one of the best customer service experiences I've ever had. Absolute champion. 11/10. I can't thank you enough, really appreciate all your help and all you've done. Truly amazing work man!!! Keep up the great work! You're too awesome! 👍 👍 😎🥰😍🤩😏🤙 Best tech support and customer service ever! Cheers Sam
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I'm with ABB since 2020 and my plan is 500/50mbps unlimitted data. I have FTTP connected to my place and I'm getting the maximum speed provided by them and I'm very happy with their service. If people keeps complaining, I think they have real problems with services provided to them or people are expecting too much but the services and infrustructures are not there to support.
I had a great experience with Deborah in the Aussie Broadband sales team late on a Friday afternoon when most Sales people have clocked off!! Helping my IT illiterate friend with a problematic address connect to Aussie Broadband. Tracking down the address in the NBN database due to it being a large, heritage listed community housing estate was very difficult. Deborah was extremely helpful, and went to extraordinary lengths to assist in the facilitation of the connection. This is reflective of the customer service I have also received from Aussie Broadband as a customer of many years, and can highly recommend their business as an ISP of choice. Thank you Deborah and the whole Aussie Broadband team, keep up the great work!
I wanted to take the time to recognise David from your technical support team for the outstanding support he provided today. I called for assistance setting up my Grandstream HT802 business phone adapter, and David spent around an hour helping me get everything working. What impressed me most wasn’t that he had all the answers straight away, but that he never gave up. When the documentation turned out to be outdated, he found the newer documentation and worked through everything step by step until we successfully configured the device. Throughout the entire call, David was patient, professional and genuinely committed to solving the problem. At no point did he try to rush me off the phone—he stayed with me until I was completely satisfied and everything was working perfectly. That level of customer service is rare and deserves to be recognised. I also wanted to mention that my experience with Aussie Broadband has been excellent overall. Your internet service has been reliable, and I really appreciate the proactive text message updates whenever there’s a planned outage, an unexpected issue, or when services have been restored. It’s reassuring to be kept informed rather than left wondering what’s happening. Please pass on my sincere thanks to David. He is a real credit to Aussie Broadband, and experiences like this are exactly why I’ll continue recommending your service to others.
Had an issue with broadband ethernet dropping out after switching out modem, was in the dark for most of the day until dealing with customer service professional Rayna( not sure of spelling sorry)guided me through reset up, she was calm, precise and it made the whole process effortless to deal with, thank you you made a challenging day much brighter.
I'm not sure if it was the person I spoke to or not but the customer service today was surprisingly helpful. I explained to Hayden that I was over 70 and he would have to walk me step by step on how to restore my internet. He was so patient and even thanked me for being so nice to him. In a world full of impatience it was so refreshing to have such good service.
After a very frustrating experience with another provider, I moved to Aussie Broadband and immediately understood why they are so highly recommended. My previous provider could not resolve a simple FTTN line issue. I had no DSL sync at all, yet I was repeatedly told to reset the modem, check cables, and repeat basic troubleshooting instead of having the real fault investigated. Once I joined Aussie Broadband, the difference was clear straight away. Their app offered proper diagnostic tools, not just speed tests. It quickly identified a line connection fault. I raised a support ticket and received a phone call within about an hour. An NBN technician was booked for the very next morning. The technician attended, fixed the line issue, and I had working internet within 24 hours of joining. That level of service is outstanding. Fast response, knowledgeable support, and real solutions instead of scripted answers. Aussie Broadband may not always be the cheapest option, but based on my experience, they are worth it for the customer service alone. Highly recommended.
I've been with Aussie for about 5 years now and have been really happy with our internet AND the staff being in Australia. I no longer have to spend at least an hour on hold and then have difficulty getting them to understand the issues. ***** Aussie
We upgraded our NBN from copper to fibre optic - the scheduling and visit were seamless. We did however have issues connecting our modem to the NBN and our devices. I called them up and received the best support from the lovely Sonia. She stayed on the phone with me for 1.5 hours troubleshooting and guiding me to resolve the issue. We managed to resolve the issue, but Sonia's patience and display of genuine care really made the whole process a lot easier. She kept apologising for the issue and thanking me for my patience - but I should be the one thanking her! The call also occurred after hours - thank you so much Sonia! Honestly great customer support from these guys - just need more of them!
I made an account with them, and the very first day I found a much better deal with a different company. At the phone, the customer service was really friendly, cancelled the account within 5 minutes, and really gave a great impression. Also setting up the account in the first place was very simple, so overall, despite the short time together (a few hours), it was an extremely smooth ride! :D
Aussie Broadband is a telecommunications company based in Australia, offering a range of internet services tailored to meet the needs of residential and business customers. The company specializes in providing high-quality NBN (National Broadband Network) plans, mobile services, and various broadband solutions, ensuring reliable connectivity for users across the country. With a focus on customer satisfaction, Aussie Broadband is known for its transparent pricing and straightforward service offerings. The company caters to tech-savvy consumers as well as businesses seeking dependable internet solutions, making it a preferred choice for those who value performance and reliability in their telecommunications provider. Customers can access support and manage their accounts through the user-friendly website, aussiebroadband.com.au, enhancing their overall experience with the brand.
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