What a great experience!
Kevin assisted me with my request. He was nice and friendly, and able to answer all my questions. Kept me informed along the way via text and was a pleasure to work with.

AUTOPAY is a financial services company specializing in auto loan refinancing and related financing solutions. The company streamlines the lending process by providing an online platform that connects consumers with a diverse network of lenders. AUTOPAY’s services include auto loan refinancing, new car loans, and lease buyouts, catering to individuals looking to save on their auto financing costs. Targeting a wide range of customers, AUTOPAY aims to simplify the auto loan experience by offering competitive rates and a user-friendly application process. Whether customers are refinancing an existing loan or financing a new vehicle purchase, AUTOPAY assists them in navigating their options and securing favorable terms tailored to their financial needs. With rates as low as 2.99%, the company is positioned to help consumers achieve significant savings on their auto loans.
Reviewers express a mix of experiences with AUTOPAY, highlighting both positive interactions and significant frustrations. Many customers appreciate the ease of the refinancing process and commend specific staff members, such as Ryan and Jessy, for their excellent communication and support.
However, a substantial number of complaints focus on issues related to credit impacts, misleading loan rates, and unprofessional practices. Consumers report feeling misled by advertised rates that were not honored, leading to higher-than-expected APRs. Additionally, there are serious concerns about unauthorized actions taken by the company, including account closures and poor payment processing. Overall, while some individuals have had great experiences, the negative feedback regarding credit handling and transparency significantly overshadows the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 618 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.8 | 6 |
| Sep 24 | 1.3 | 3 |
| Oct 24 | 1.8 | 5 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 2.0 | 9 |
| Jan 25 | 1.0 | 6 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 1.0 | 8 |
| Apr 25 | 1.7 | 6 |
| May 25 | 1.0 | 7 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 2.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fast and easy”
“My goal was to refinance my car for a lower rate and lower payment”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.1 out of 5 (poor) | 2.5 out of 5 (poor) | −19% | 618 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.3 out of 5 (fair) | 1.6 out of 5 (poor) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 27 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 |
Bottom line: AUTOPAY is #5 of 5 on overall rating in this group. On website & app, Oodle Car Finance scores higher (4.8 vs 2.1).
618 reviews of AUTOPAY. Filter by what matters to you.
Kevin assisted me with my request. He was nice and friendly, and able to answer all my questions. Kept me informed along the way via text and was a pleasure to work with.
Autopay is fortunate to have Michael Becker working for them. I was very skeptical of the letter I received in the mail. After I was contacted by Michael, we talked at length about the services provided by Autopay and over multiple occasions Michael was always there to answer my texts. After he sent me the contract, I texted him several times with questions and concerns. I was promptly answered each time. I’m sure this is fairly routine, but Michael was texting me on a Friday and Saturday night at 8 and 9 pm California time. I honestly planned on hearing from him the following Monday. Throughout the refi process, Michael and I discussed the pros and cons at length. Michael was uncharacteristically straight with me which is why I chose to do business with Autopay. You are very fortunate to have Michael on your staff. I wouldn’t hesitate to use Michael and Autopay again. I rarely write reviews but superior service like I experienced needs to be recognized.
Quick answers to the questions people ask most.
AUTOPAY is a business service that helps companies automate their payment processes. We provide solutions for recurring billing, invoice management, and payment processing to streamline your business operations.
Our customer service team is available Monday through Friday from 8:00 AM to 6:00 PM EST. For urgent technical support, we offer extended hours and emergency contact options.
You can reach our support team by phone, email, or through our online chat system. Contact information is available on our website, and we typically respond to inquiries within one business day.
AUTOPAY serves businesses of all sizes, from small startups to large enterprises. Our solutions are particularly beneficial for subscription-based businesses, service providers, and companies with recurring billing needs.
Yes, we use industry-standard encryption and security protocols to protect all financial data. We are compliant with relevant financial regulations and undergo regular security audits to ensure data protection.
Setup time varies depending on your business needs and complexity of integration. Most standard implementations can be completed within 1-2 weeks, while more complex customizations may take longer.
We support various payment methods including credit cards, debit cards, ACH transfers, and bank transfers. The specific options available may depend on your business type and location.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Jason is a great person to work with! They made it simple and quick for me to do this. Even when I forgot to mail a piece of paper, they were super helpful in making sure I could overnight this. I will absolutely be referring others to them and will use them in the future.!
Mr Baxley was so patience and understanding. He walked me thru everthing. thank you for all your help.
Jason made this purchase seamless. He gave me a variety of options for sending him paperwork (pictures via text, PDFs via email), he remained in constant contact to keep me abreast of the progress, and found me the best possible rate. He explained and answered any questions that arose. Jason got everything done very quickly and I am so appreciative.
Great experience with them switching from different lenders. It was easy to understand the terms of the new loan and also they provided a decent rate with extended coverage on my vehicle. Matt, did a great job helping me finish up the loan process with exceptional customer service and communication.
Super easy process … TRoss made the transition a breeze.
I’m big on reading reviews and with the being said I hope this review helps someone that’s maybe hesitant to work with this amazing company. From start to finish I felt comfortable and understood. My needs were met with ease. I would 100% recommended them and will seek them out in the future. Matt you were great! Thank you again for everything!
My process was quick and painless. I highly recommend this company to anyone looking to refinance. They work with you one on one and ensure all your boxes are checked. A great team of professionals.
The process was a good experience with the help of my loan person Deliah. She was easy to talk to and was very friendly. I am happy with my choice and very happy that Deliah was there to help me.
Such an amazing experience. Deliah our loan person was kind, easy to communicate with, made me feel at ease and made an ordinarily stressful process very easy and seemless!
Finally, a human being at the other end! After ditching my first go round with buying out my leased vehicle, I decided to give AutoPay.com a try, thank goodness I did! Customer service is a stickler for me and this company and Cameron provided just that. There was always a swift response to anything that I needed or anything they needed from me. From sending me links on where to pull my lease information, to providing anything else needed to get this done in a quick yet accurate manner. I couldn’t have asked for better customer service which is of the utmost importance to me. They were awesome!!
I worked with Cameron and he was very communicative and helpful. He was always available and had the answers to all of my questions. Would definitely come back to him for future needs.
Had a great experience with my representative. I would have liked a better rate and lower payment, however my bank even agreed that this was a good deal.
The experience was easy and smooth the representatives were all extremely helpful and very nice!
Kevin Barrett helped me get everything done for refinancing my vehicle. He did a great job.
I had a fantastic experience with Autopay so prompt and rapt with Michael Becker he knows his onion and knowledge about the work and always willing to make things work out. This is the second time of re-financing my 2 vehicles and Micheal Becker Autopay did justice to it with a week!! Is this not awesome!!! Thanks a million Michael Becker and Autopay as a whole my experience and services received were superb. Oluwabukola Lotun.
Yes, AUTOPAY offers integration capabilities with many popular accounting and business management software platforms. Our technical team can help determine compatibility and assist with the integration process.
AUTOPAY includes automated retry logic and failure notifications to help minimize failed payments. You can configure custom retry schedules and notification settings based on your business preferences.
Yes, we provide comprehensive training resources including online tutorials, documentation, and live training sessions. Our support team is also available to help you get started and answer any questions.
Yes, you can modify or cancel your service according to the terms of your service agreement. Contact our customer service team to discuss changes to your account or cancellation procedures.
AUTOPAY provides detailed reporting on payment processing, success rates, and financial metrics. You can generate custom reports and access real-time dashboards to monitor your payment operations.
AUTOPAY is a financial services company specializing in auto loan refinancing and related financing solutions. The company streamlines the lending process by providing an online platform that connects consumers with a diverse network of lenders. AUTOPAY’s services include auto loan refinancing, new car loans, and lease buyouts, catering to individuals looking to save on their auto financing costs. Targeting a wide range of customers, AUTOPAY aims to simplify the auto loan experience by offering competitive rates and a user-friendly application process. Whether customers are refinancing an existing loan or financing a new vehicle purchase, AUTOPAY assists them in navigating their options and securing favorable terms tailored to their financial needs. With rates as low as 2.99%, the company is positioned to help consumers achieve significant savings on their auto loans.
This profile hasn't been claimed by the business owner.