Bakingo is a scam
Bakingo is a scam! Half the items shown online are unavailable, hampers arrive incomplete, and cakes miss messages. Pathetic support. Please don’t order from here, they’ll ruin your occasion!

Bakingo is an online cake delivery platform that specializes in providing a wide variety of cakes for different occasions. Customers can easily order cakes through their website, bakingo.com, which features an extensive selection of cake types, including birthday cakes, wedding cakes, and themed cakes, among others. The company emphasizes convenience with options for same-day delivery and delivery across multiple cities in India, making it accessible for customers looking to celebrate special moments with freshly baked goods. The target market for Bakingo includes individuals planning celebrations such as birthdays, anniversaries, and corporate events, as well as those seeking last-minute gifts. With a focus on quality and customer satisfaction, the company aims to cater to diverse preferences, offering options like eggless cakes and custom-themed designs. Bakingo’s user-friendly platform ensures that customers can track their orders and manage their preferences with ease.
Bakingo receives mixed feedback from its customers, with a notable divide in experiences. Many reviewers praise the taste and quality of the cakes, highlighting their freshness and variety, which consistently impresses those who have ordered multiple times.
Positive sentiments often mention timely deliveries and good customer support, contributing to a satisfying overall experience. However, a significant number of customers express frustration over order fulfillment issues, such as damaged cakes, incomplete deliveries, and poor communication regarding order status. Complaints about missed delivery slots and inadequate support further tarnish the brand's reputation. While many enjoy the delicious offerings, the inconsistency in service and delivery reliability remains a critical concern.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 60 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 3 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | — | 0 |
| Apr 25 | 4.7 | 14 |
| May 25 | 3.6 | 11 |
| Jun 25 | 4.6 | 9 |
| Jul 25 | 3.0 | 4 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Thank you so much bakingo I placed the order for my mumma and the cake was very delicious 😋🤤 and your customer sup...”
“I was later informed that the delivery could not be completed because the recipient was "not in town"”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 2.4 out of 5 (poor) | 3.0 out of 5 (fair) | 3.7 out of 5 (good) | +303% | 60 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Bakingo is #4 of 5 on overall rating in this group. On delivery, Pure Pet Food scores higher (4.4 vs 2.4).
60 reviews of Bakingo. Filter by what matters to you.
Bakingo is a scam! Half the items shown online are unavailable, hampers arrive incomplete, and cakes miss messages. Pathetic support. Please don’t order from here, they’ll ruin your occasion!
I ordered a birthday cake for my daughter from Bakingo, and unfortunately, it arrived damaged and poorly handled, as seen in the images. The border was completely ruined, and the presentation was far from acceptable — especially for an important occasion like a birthday. When I reached out to Bakingo, they showed little urgency or genuine apology, asking me to wait another 3 hours for a replacement. Instead of offering a full refund or immediate resolution, they proposed a 30% wallet refund, which felt dismissive. I do not recommend ordering from Bakingo for important events like birthdays or anniversaries, where presentation and punctuality are essential. This was a disappointing experience, and I’ll be looking elsewhere in the future.
I had a very disappointing experience with Bakingo. I ordered a Peppa Pig cake and Dairy Milk chocolates on 15th July, but the order was not delivered. I was later informed that the delivery could not be completed because the recipient was "not in town". When I contacted customer service, the representative "Anshu" was extremely rude and unhelpful. She kept repeating, “Ma’am, we cannot deliver,” with zero willingness to offer an alternative or solution. I even suggested leaving the order at the doorstep, a practice that many other platforms follow, but that was outright refused. What made things worse was the refund process. Only 30% of the amount (₹241) out of Rs 804 was refunded, and that too into the Bakingo app wallet, not to my original payment method. This feels like a trap to make customers reorder just to use the wallet balance. On top of that, your website doesn’t even allow using the full wallet amount in one order, which makes it even more frustrating. This is a very bad service. I feel scammed and helpless. I paid ₹600 for absolutely nothing, and now I’m being forced to go through your platform again just to use the partial refund. This is an unethical business practice. Today (17th July), after yet another call with Anshu, After I mentioned clearly that I want my refund in my original payment method, I was suddenly told that the money will now be refunded to the original payment method. Why wasn’t this done on the 15th itself? Her tone was once again dismissive and arrogant. Bakingo, this is shameful. Your service, refund policy, and customer care have been deeply disappointing. I will not be using your platform again and would caution others to think twice before placing an order.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 40% are 1–2★.
Order placed on 10 Jul. After 2 days they realise they can't do midnight delivery. So they refund midnight delivery charges. On the actual delivery date, they don't deliver at all. No communication. The recipient is clueless. I am embarrassed. But Bakingo doesn't care to inform that order won't be delivered. Why? Their vendor said I won't. So then penalize your vendor and get me a replacement, don't give me your flimsy excuses. Now they say "We have noted your concern". What? Concern? And they want to refund. That's their business model. People will pay them for a special occasion, Bakingo will ruin the occasion by not delivering and not informing, and then ask you if you still need a refund. Sure, keep my money also for such hard work in ruining a once in a lifetime moment.
It was worst experience with Bakingo.we have placed an order on time but we have not received order as per slot .even when I have called them for delivery , they said that we are now making a cake.its really torture.my slot time was 5-7pm .he said @ 7:30pm when I have called them.they are baking a cake.what the meaning of that it is a worst site don't place order from thi s sitem we have not received refund till now.
I ordered a birthday cake for my nephew from Bakingo, expecting a timely delivery. Unfortunately, the site falsely showed the order as 'out for delivery,' but the cake never arrived. It was extremely difficult to connect with customer support, and when I finally managed to, the warehouse response was rude and dismissive. This ruined the birthday surprise and was a disappointing experience. If you're looking for reliable service, I’d advise you to consider other options before ordering from Bakingo
Very Very bad experience with Bakingo.... worst company and cake and delivery is vvvvvv poor. I would like to let everyone know that please do not order cake from here. Delivery is very Poor... they dont have any system.. they dont give delivery boy number to contact.... I should say.. this Bakingo should close. Please do not order anything from here .. they make your occassion wrost trust me
I wish give a zero star. It is a pathetic service by these people. Almost a scam to take up the money advance and waste your time and energy and not deliver in time and no refunds offered. No apologies. Reasons like cannot locate the pin code and no response on whatsapp chat. Further the tracker never updates itself. They keep giving excuses for a simple cake delivery. Very very disappointed. Advice not to order from them. Perhaps a local vendor can do a better job.
Pathetic experience with Bakingo. The cake turned out to be completely different from what was asked for. Everything was messed up even after providing clear requirements multiple times. 1) So many iron pins inside the cake 2) asked for rectangle shape cake and got square 3) the customisation was pathetic and completely different from the picture sent by bakingo during order 4) asked to deliver at 4pm but it was delivered at 12 pm. 5) the stars on the cake was so tiny vs what was shown 6) the border design is completely uneven and looks like it was prepared urgently with no patience I have a lot more points to mention as the list goes on.. Never ever I will order the cake from bakingo.
Had the most horrible experience, ordered cup cakes for valentine's day it was delivered at 11pm in the night. Hopeless customer service with absolute no coordination between kitchen and delivery agent. What's appalling is that the Ceo's keep sending marketing email however the ground reality was that they didn't have enough people to deliver or make the item. It's a shame that you market a product and ask more people to order when you don't have the required setup or resources. Will never use the service as I was disappointed at the time when these apps acts as a medium of sharing love and care.
Very poor service. Never place an order cake with these guys.
My husband not receive my gift which I sent to India thru Bakingo......communicated with them since 3pm. now they stop chatting and no idea of my orders. They spoiled by Valentine day.....nvr happen before will nvr order from them again. I paid for my order one week ago. Order num 3325316
I would have rated 0 if possible. I am hoping the owner - Shrey Sehgal, Himanshu Chawla, and Suman Patra, will pay attention to all negative reviews. My order id is 3329932, placed to deliver cake and Roses to my wife in Kolkata India. The order was scheduled to be delivered between 9-11 am IST today on 14-Feb-2025. ITS NOW 4 pm and order status is showing “assigned to workshop”, not even prepared. Why do you take orders when you can not fulfill them. Are you running business of SCAMS. How do you compensate ruining your customer emotions and occasion. I am with your customer care over phone and she placed me on hold for past 28 mins? I am abroad and you think I have time to go through all these after paying you over price? I would not recommend your store to anyone, you guys are highly unreliable.
I am writing to express my disappointment regarding the delayed delivery of the cake I ordered (Order ID: 3237241) for a special birthday event scheduled on 1st January, 2025. The order was placed well in advance, and the delivery was crucial to the celebration's success. Despite doing multiple follow ups, every time a new time has been provided by Bakingo delivery team and our entire event is spoiled because of the carelessness of Bakingo delivery team and customer service team which includes Sangeeta, Ritu, Ajay and one more customer executive who was rude and misbehaved on call. The brand is no more trustable for us and their teams have no respect for their customers. Furthermore, they try to trap customer by giving 5-10% discount without understanding the emotional, reputation and importance of an event in customers life. Unfortunately, the delay has caused significant inconvenience and impacted the event negatively. A timely delivery was essential, as the cake was meant to be a centrepiece of the birthday event. Despite trusting Bakingo for its quality and punctuality, this experience has been disappointing. I expect an immediate resolution and appropriate compensation for the inconvenience caused. Please let me know how this situation will be rectified and if any action taken then need a report for the same before I took this to social media. I look forward to hearing back from you urgently.
Pathetic Service.. even more Pathetic Cake.. A party to be remembered for all wrong reasons ranging from delayed delivery of cake and poor taste I would never go for Bakingo
I had ordered for a cake on 20th.... The selected delivery time was between 9 to 11. However I never received the order but as per the status updated by bakingo it shows delivered. Even have been trying to reach the help desk but no proper response. Order reference... 3527531
We are highly disappointed with the delivery. The cake did not match even 50% of what is in the website. The overall theme turned bad, even including the small shapes on the cake. We clearly provided in instructions that it is a theme birthday for our daughter and she was very upset at the party. We specifically mentioned that we do not want the Happy Birthday message on top, but it is clearly ignored. Even the greeting message was not sent by us. They created their own message and the message we sent was written in paper as in the attached picture. This is the worst experience ever, spoiling our special day. We had similar experience last time as well, but we still ordered as mistakes can happen sometimes. It's time for us to look for a new baking place.
Yesterday I purchase a cake from Kalkaji Bakingo outlet and they are serving a sour cake.if we are informing so they said come store then we will discuss about the cake.the don’t know the shelf life of cake.they said you complaint with in 24hrs but the cake shelf life is more then 2days as per the bakery standard.you should check your quality standard otherwise people having a issue with your cakes.
Bakingo is an online cake delivery platform that specializes in providing a wide variety of cakes for different occasions. Customers can easily order cakes through their website, bakingo.com, which features an extensive selection of cake types, including birthday cakes, wedding cakes, and themed cakes, among others. The company emphasizes convenience with options for same-day delivery and delivery across multiple cities in India, making it accessible for customers looking to celebrate special moments with freshly baked goods. The target market for Bakingo includes individuals planning celebrations such as birthdays, anniversaries, and corporate events, as well as those seeking last-minute gifts. With a focus on quality and customer satisfaction, the company aims to cater to diverse preferences, offering options like eggless cakes and custom-themed designs. Bakingo’s user-friendly platform ensures that customers can track their orders and manage their preferences with ease.
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