Basildon.Gov is the official website for Basildon Borough Council, serving residents and businesses in the Basildon area of Essex, England. The site provides access to local government services, including council tax information, planning applications, waste collection schedules, and various municipal services. Residents can use the platform to report issues, access community information, and conduct business with the local authority online.
Reviewers generally appreciate the services provided by Basildon.Gov, highlighting the excellent online capabilities that allow for tasks like paying council tax and reporting issues from home. Many customers commend the professionalism of the planning department, noting clear guidance and efficient handling of applications.
However, there are consistent complaints about slow response times, particularly regarding complaints and queries, which can lead to frustration despite the eventual resolution of issues. While some people find the staff helpful and dedicated, they also mention that the team appears understaffed, resulting in longer wait times. Additionally, the website's user-friendliness is criticized, with some users struggling to find necessary information.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Government Services.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 0 out of 100 | — | 0 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,000 |
12 reviews of Basildon.Gov. Filter by what matters to you.
Had to wait quite a while to speak to someone about my business rates query, but once I got through, the advisor was knowledgeable and resolved my issue completely. The wait was frustrating but the service quality made up for it.
The bin collection service is reliable and the recycling information is clear. Had one missed collection but they came back the next day without me having to chase them up. Good environmental initiatives too.
Submitted a planning application and received prompt updates throughout the process. The planning department was professional and answered all my questions clearly. Only minor complaint is the fees are quite high, but that's probably standard everywhere.
Quick answers to the questions people ask most.
Basildon Council offers a range of business services including business rates, licensing applications, planning permissions, environmental health inspections, and business support advice. We also provide guidance on starting a business, trading licenses, and regulatory compliance. Visit our business portal or contact our business team for specific service information.
You can apply for most business licenses online through our website or visit our offices in person. The specific requirements and fees vary depending on the type of license needed, such as food premises, alcohol sales, or street trading. Contact our licensing team at 01268 533333 for guidance on your specific business needs.
Business rates are calculated based on your property's rateable value and the current multiplier set by the government. You can check your business rates liability online using our rates calculator or contact our business rates team. Small business rate relief and other exemptions may be available depending on your circumstances.
Our main business services are available Monday to Friday, 8:30 AM to 5:00 PM. Some services are available online 24/7 through our website. For urgent matters outside office hours, please call our main number and follow the automated prompts for emergency services.
You can contact our business support team by calling 01268 533333 or emailing business@basildon.gov.uk. You can also visit us in person at the Basildon Centre during office hours. Online enquiry forms are available on our website for non-urgent matters.
Yes, we provide comprehensive support for new businesses including guidance on licenses, permits, planning requirements, and local regulations. We also offer information about available business premises, networking opportunities, and connections to local business support organizations. Contact our economic development team for a consultation.
Standard planning applications typically take 8 weeks to process, while major applications can take up to 13 weeks. Pre-application advice is available to help speed up the process and identify potential issues early. You can track your application status online through our planning portal.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Dealt with the planning team for a home extension and they were very professional throughout. Clear guidance on requirements and reasonable timeframes. The process was less stressful than anticipated.
Food businesses must register with us at least 28 days before opening and comply with food safety regulations including HACCP principles. We conduct regular inspections and provide food hygiene ratings. Contact our environmental health team for guidance on specific requirements for your food business type.
Yes, you can pay business rates online through our secure payment portal using a debit card, credit card, or direct debit. You can also set up monthly payment plans or pay by phone. Payment options and your current balance are available through your online business rates account.
If you believe your business rates are incorrect, you can appeal through the Valuation Office Agency (VOA), not directly to the council. We recommend seeking professional advice before submitting an appeal as there may be costs involved. Contact our business rates team for guidance on the appeals process and timeline.
Basildon.Gov is the official website for Basildon Borough Council, serving residents and businesses in the Basildon area of Essex, England. The site provides access to local government services, including council tax information, planning applications, waste collection schedules, and various municipal services. Residents can use the platform to report issues, access community information, and conduct business with the local authority online.
