Great estate agents
Mollie who is in Lettings is brilliant, the reason I stay with Beals. She looks after my rentals and sorts out all of my maintenance issues, I trust her to make my decisions if I’m away.

Beal's Estate Agents is a prominent real estate agency operating in Hampshire and Surrey, specializing in a range of property services including sales, lettings, and property management. The company aims to provide tailored guidance for individuals looking to buy, sell, rent, or let properties. With a focus on customer support, Beal's offers various resources such as seller guides, landlord information, and tenant FAQs to assist clients throughout their real estate journey. Targeting homeowners, landlords, and tenants, Beal's Estate Agents delivers expert marketing strategies and financial services to facilitate smooth transactions in the property market. The agency has recently unified its operations under the Charters brand, enhancing its ability to provide cohesive and efficient service to clients across its branches. For more information, visit their website at beals.co.uk.
Beal's Estate Agents receives overwhelmingly positive feedback from customers, highlighting their helpful staff and exceptional service. Reviewers frequently commend agents like Simon, Jay, and Oliver for their professionalism and responsiveness, noting how they make the property search and rental process stress-free.
Many people appreciate the team's ability to understand their needs and provide tailored assistance, which enhances the overall experience. However, a few critical comments mention issues with communication, particularly regarding email responses and follow-ups. Despite these minor concerns, the majority of reviews reflect a high level of satisfaction with Beal's services. Overall, Beal's Estate Agents is regarded as a reliable choice for those seeking property assistance.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 4.8 | 17 |
| Jul 24 | 4.5 | 15 |
| Aug 24 | 4.9 | 59 |
| Sep 24 | 4.9 | 26 |
| Oct 24 | 4.9 | 40 |
| Nov 24 | 4.8 | 25 |
| Dec 24 | 4.4 | 18 |
| Jan 25 | 4.7 | 16 |
| Feb 25 | 4.6 | 18 |
| Mar 25 | 5.0 | 48 |
| Apr 25 | 5.0 | 17 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Natalia has been so helpful in finding a perfect home for my husband and I that ticks all our boxes”
“Do i deserve a bad reference for making all my payments even being late due to my hardships”
500 reviews of Beal's Estate Agents. Filter by what matters to you.
Mollie who is in Lettings is brilliant, the reason I stay with Beals. She looks after my rentals and sorts out all of my maintenance issues, I trust her to make my decisions if I’m away.
I have Found Beals to be a very competent agency, managing all aspects of of properties to a good standard. Especially Mollie, who’s great in the Maintence division handling all cases to an excellent standard.
Chelsea who helped me and my partner was amazing. Quick, efficient and went the extra mile when needing for extra measurements
We just completed after a fairly long winded complex set of circumstances The Beal Shirley team have been supportive and helpful the whole journey At the outset and throughout Ollie (Sales Director) has been great and gave us confidence Andy (Sales Manager) latterly involved has also been great, especially in explaining and facilitating Katie (Sales Progressor) has consistently communicated, advised and responded A great Team Wholeheartedly recommended Steve Davenport
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Really helpful branch, especially Natalia, who answered all of my questions and made the move straightforward.
All my communication with all the staff at Beals estate agent have been very pleasant and courteous. A special thanks to Holly Woodings. She has been very friendly and helpful, excellent communication and really going beyond her duties to help. Many thanks
I was given very good advice and information and was not pressured into making decisions on the day. Everything was explained fully and I was confident in choosing this company to manage my property
Had great customer service by the whole of the Shirley Beal’s team. Andy originally showed me the property and was helpful with answering all my questions. Katie Healey has dealt with the transaction and has been really effective with getting the sale progressing and keeping me updated. Would highly recommend going through Beal’s.
Massive thanks to Stacey and his team! Searching for and purchasing a buy to let property and becoming landlords for the first time was daunting to say the least. But the helpfulness, professionalism, can do attitude and reassurance demonstrated right from the start by Stacey and his team including Rebecca, Shelby and Lucy, to name but a few, definitely made the experience easier. We thank you all for your help with our purchase and look forward to working with you as our managing agent.
Chelsea made finding, viewing and moving in so easy. Whenever, I had a question it was replied to almost instantly.
Jay at Beal’s has been great from the start always on the end of the phone to help with anything. The whole rental went smooth from start to finish. There was plenty of help to set up bills.
Emily from Beals was excellent, very helpful with my house buy which went via them and even helped with some issues with my home sale (which I was handling directly so she didn't have to help there) Over and above so thanks again
To be honest, initially everything was all good, everyone keen to get the property sold....which they did on the second viewing i think it was?? Then....maybe not everything quite so good, i wasn't being kept up to date on anything, nor were my emails etc being replied, until the area manager got involved.. To be fair, Stacey Walters kept on top of everything, chasing things up with 3 sets of solicitors & kept me updated on everything....so would i use them again?? Id have to say yes, but i would make sure Stacey was aware that i was back again in order to ensure that he kept abreast of each stage etc.
Ive been dealing with Beals for over a year now, they look after my portfolio and the service is the best I've ever received from an agent. The stand out individual for me is Mollie-Mae who is responsive, gets things right first time, takes responsibility & accountability for things, uses pragmatism & initiative to get resolutions and looks after my interests which I really value. Clare has also been excellent with rent reconciliations, I'd highly recommend.
Chloe was so kind and helpful, and made everything so much easier.
Natalia was lovely and helped us so much with any worries we had moving into our new place. Helped ease our anxieties and sort out what we needed sorted :)
Chloe has been excellent from start to finish. She ensured that we knew exactly what was going on and what we needed to do to pass the next steps. I would definitely recommend Chloe and the Beals Bitterne Lettings team to anyone looking to rent around Southampton.
I have been dealing with Amber in the Gosport office for the last 2 months she is the most knowledgeable and helpful person I have ever had the pleasure to deal with at beals estate agents she listens intently to you and offers excellent solutions she is not only highly professional she is also very caring in trying to reach a solution. I must say beals should use Amber in their training courses as the way forward to obtain superb customer confidence in all the areas they work in. Thank you hugely for all your help Amber
Our Agent Kelsey has been so amazing and supportive since day one she follows up on every detail we are very appreciative of her help and support
Beal's Estate Agents is a prominent real estate agency operating in Hampshire and Surrey, specializing in a range of property services including sales, lettings, and property management. The company aims to provide tailored guidance for individuals looking to buy, sell, rent, or let properties. With a focus on customer support, Beal's offers various resources such as seller guides, landlord information, and tenant FAQs to assist clients throughout their real estate journey. Targeting homeowners, landlords, and tenants, Beal's Estate Agents delivers expert marketing strategies and financial services to facilitate smooth transactions in the property market. The agency has recently unified its operations under the Charters brand, enhancing its ability to provide cohesive and efficient service to clients across its branches. For more information, visit their website at beals.co.uk.
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