Poor Customer Service
Every time I order anything from these guys the download links never send. I then have to email them and wait days to get my products. Extremely poor customer service.

Big Fish Audio is a leading provider of high-quality audio loops, drum loops, sample packs, royalty-free loops, DSP plugins, and virtual instruments. Catering to musicians, producers, and audio professionals, the company offers a diverse range of products designed to enhance music production across various genres. With a focus on delivering innovative sound resources, Big Fish Audio distributes an extensive selection of loops and virtual instruments sourced from artists and creators around the globe. The company's offerings include specialized collections such as the Jay Dilla Loops Collection and the Industrial-Electro Metal Sample Pack, which provide unique sounds for both creative and commercial use. Customers can access these resources through the Big Fish Audio website, where they can find seasonal sales and new product releases, making it a valuable platform for anyone looking to expand their sound library or enhance their music production toolkit.
Big Fish Audio receives mixed feedback from its customers, with a significant portion expressing dissatisfaction. While some reviewers praise the company for its superb customer service and quality music products, many others report serious issues, particularly with refunds and product satisfaction.
Common complaints include difficulties with download links and a lack of responsiveness, leading to frustration over delayed access to purchased items. Additionally, customers express disappointment with the return policy, noting that refund requests are often denied or met with limited options. Despite a few positive experiences, the overall sentiment leans heavily negative, with many feeling that the product quality does not meet expectations. Overall, Big Fish Audio struggles with customer satisfaction, particularly regarding refunds and product performance.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.3 | 7 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 2.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
“When I asked for a refund, Fish Audio informed me that no refund is possible”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Musical Instruments.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 2.3 out of 5 (poor) | 67 out of 100 | — | 7 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 25 | |
| 4.7 out of 5 (good) | 100 out of 100 | −3% | 551 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 272 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 25 |
Bottom line: Big Fish Audio is #5 of 5 on overall rating in this group.
7 reviews of Big Fish Audio. Filter by what matters to you.
Every time I order anything from these guys the download links never send. I then have to email them and wait days to get my products. Extremely poor customer service.
Tried out one of their sample libraries and didn't like it at all. Asked for a refund and only a one time exchange was offered. Be forewarned, not very good return policy. Considering I didn't like that particular library, chance are, I won't like much of the other product either so an exchange isn't a very good option, having my money back for an inferior product is...don't waste your money. This is just lost money for me now. Deleted the library and I guess they just keep my money...
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I paid for loops that sounded like the free loops that used to come with cheap daw's in the 90s. Some had the lame stall right before they looped. You loop heads know what I'm talking about, where it stops right before the loop replays. I just trash binned it all and went back to making my own loops. Lesson learned
Big Fish Audio is a leading provider of high-quality audio loops, drum loops, sample packs, royalty-free loops, DSP plugins, and virtual instruments. Catering to musicians, producers, and audio professionals, the company offers a diverse range of products designed to enhance music production across various genres. With a focus on delivering innovative sound resources, Big Fish Audio distributes an extensive selection of loops and virtual instruments sourced from artists and creators around the globe. The company's offerings include specialized collections such as the Jay Dilla Loops Collection and the Industrial-Electro Metal Sample Pack, which provide unique sounds for both creative and commercial use. Customers can access these resources through the Big Fish Audio website, where they can find seasonal sales and new product releases, making it a valuable platform for anyone looking to expand their sound library or enhance their music production toolkit.
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