Big Home Tax is an online platform that specializes in providing tax software solutions, including popular products such as TurboTax for various tax years. Founded in 2019, the company aims to simplify the tax filing process for individuals and small businesses. Customers can purchase tax software for federal and state tax returns, with options available for different user needs, including personal, business, and home office tax preparation. The company offers a straightforward purchasing process with secure payment options, allowing users to buy, download, and install their software in just three steps. Big Home Tax prides itself on customer satisfaction, claiming over 30,000 satisfied customers worldwide. Additionally, the company provides 24/7 technical support to assist users with installation and activation, ensuring a reliable experience for those seeking efficient tax filing solutions.
Big Home Tax receives a mixed response from users, with many praising its affordability and ease of use. Reviewers frequently highlight the great prices and prompt service, noting that the software works smoothly for filing taxes.
However, a significant number of customers express frustration over issues with license keys, claiming that some codes become invalid after initial use, leading to accusations of selling stolen licenses. Complaints about poor customer service further exacerbate these concerns, as many report difficulties in getting timely support for their issues. While some users have had positive experiences and recommend the service, the prevalence of negative feedback regarding licensing problems cannot be overlooked. Overall, the sentiment is mixed, reflecting both satisfaction with pricing and serious concerns about product reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 548 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 3 |
| Sep 24 | 3.5 | 4 |
| Oct 24 | 4.4 | 7 |
| Nov 24 | 4.6 | 11 |
| Dec 24 | 4.6 | 46 |
| Jan 25 | 4.3 | 85 |
| Feb 25 | 3.9 | 55 |
| Mar 25 | 3.6 | 45 |
| Apr 25 | 3.5 | 62 |
| May 25 | 4.0 | 4 |
| Jun 25 | 3.0 | 4 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great prices”
“They promise to respond to customer service request with in the hour and that is also not true”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Accounting Software.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 3.7 out of 5 (good) | −18% | 548 |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | — | 1.1 out of 5 (poor) | 1.9 out of 5 (poor) | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | −67% | 199 |
Bottom line: Big Home Tax is #4 of 5 on overall rating in this group. On website & app, Remote Utilities scores higher (5.0 vs 3.7).
500 reviews of Big Home Tax. Filter by what matters to you.
Purchased TurboTax Deluxe desktop software. Downloaded it easily, installed it easily, and activated it easily with the code that was provided when I purchased it. No activation issues or any other issues for me. Worked great and I would use this website again. This is January 2025.
First time purchasing with them and all smooth. Good communication and good prices too.
Just purchased and installed TurboTax 2024 Deluxe Fed+State. No issues downloading or licensing with TurboTax. Good price.
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I purchased 2 different versions of Turbo Tax. Both downloaded and installed just fine. I did have a license key issue on one version, but chatted with support and the issue was resolved on the first try. Overall, good experience!
Easy find through an internet search. Great price. Quick delivery and download. Opened without a problem.
I've been buying for several years and find it the cheapest and easy to download and install.
Purchased H R Block Tax Software Preimum & Business Edition 2024 on 12/7/204. Doing some tax proforma work. Went for additional proforma work on the State taxes and the download I had received had no State Edition despite the ad clearly stating that 1 State Edition came with the download. I have sent 2 SMS messages to the 714-258-6355 (SMS only) the past 2 days with no response whatsoever. I am hoping someone reply. Purchasing on the web is always a downer with poor customer service. Probably shop local next time as I have in the past. You can always go back to the store.
Easy to order. Good directions to load program. Excellent Price
Good price, responsive customer service.
No stars for this one. Sold me a Deluxe Turbo Tax last week with invalid activation key. According to Turbo Tax agent, the key was cancelled two months before this company gave me the same activation key. The reason for the cancellation per Turbo Tax? This company is not authorized to sell the Turbo Tax product and the key was cancelled Oct. 31 after the product had been sold to someone else. When confronted with this information, this company did not provide a refund. I have photocopies of our correspondence.
My experience with BHT was great! It was easy to find and download the TurboTax product I needed and the process was smooth and seamless. As for the price, they beat all others selling the same product.
I got the program I wanted, at a decent price, and it downloaded instantly. I will be glad when I get my W-2's, so I can use it.
I purchased the program last Friday and was unable to download it on my computer. I followed the instructions to download on another computer and it wouldn’t go through and download. Not very happy as it took a long time, about three hours, with no solution. By that time, I was ready to block the charge and purchase another program to do my taxes. I still think I’m going to do that so that is why I rated you one and that’s generous.
I made two separate transactions to purchase TurboTax Home and Business as well as TurboTax Business. The purchase went smoothly. In both cases, the license number was provided on the payment acknowledgement screen asking with a link biting to download the software. The same information was provided on the email confirmation notice. Downloading the software and activating it was stimple and successful.
Easy quick ordering, able to download immediately, reasonably priced.
Purchased TurboTax Home and Business. The entire process (purchase, code receipt, installation) was flawless. I also contacted customer service for a quick question regarding online account and received a quick response....on a Sunday morning. Impressive!
I’ve been using Turbo Tax for over ten years. Last year, I purchased the 2023 Home & Business software from Big Home Tax at a great price. They raised the price this year but it’s still cheaper than the competition. I’ve never had a problem downloading the software and using it from their website. The software works great and does exactly what I need it to do. I highly recommend Big Home Tax and Tirbo Tax software for filing your income taxes.
Big Home Tax is an online platform that specializes in providing tax software solutions, including popular products such as TurboTax for various tax years. Founded in 2019, the company aims to simplify the tax filing process for individuals and small businesses. Customers can purchase tax software for federal and state tax returns, with options available for different user needs, including personal, business, and home office tax preparation. The company offers a straightforward purchasing process with secure payment options, allowing users to buy, download, and install their software in just three steps. Big Home Tax prides itself on customer satisfaction, claiming over 30,000 satisfied customers worldwide. Additionally, the company provides 24/7 technical support to assist users with installation and activation, ensuring a reliable experience for those seeking efficient tax filing solutions.
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