Birchall Tea is a family-owned British tea company specializing in high-quality teas that are available for purchase online at birchalltea.co.uk. The company offers a diverse range of tea products, including breakfast blends, black tea, decaf options, green teas, and fruit and herbal teas. Birchall Tea is recognized for its commitment to sustainability, as all their tea bags and packaging are plant-based and plastic-free. Targeting tea enthusiasts and consumers seeking award-winning products, Birchall Tea has achieved significant acclaim in the industry, with their flagship Great Rift blend holding multiple Great Taste Awards. The company's state-of-the-art tea factory in Wiltshire not only produces these esteemed blends but is also the UK’s first fully solar-powered tea facility, contributing surplus energy back to the National Grid. Customers can explore and purchase their award-winning teas through the Birchall Tea online shop.
Birchall Tea receives a mix of positive and negative feedback from consumers. Many reviewers praise the breakfast tea for its clean, strong, and refreshing taste, with some noting it as a daily favorite.
The lemongrass and ginger tea also garners appreciation for its pleasant aroma and balanced flavor. However, several customers express disappointment regarding the quality of certain tea bags, specifically mentioning a lack of flavor in varieties like Earl Grey and Lapsang Souchong. Misleading descriptions about the tea's form, such as the fine powder of the breakfast blend, lead to frustration among some users. While Birchall's customer service receives commendations, the inconsistency in product quality raises concerns. Overall, Birchall Tea has a solid reputation for taste but faces criticism regarding quality control.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 12 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 2.0 | 1 |
| Feb 25 | 4.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 2.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 12 most recent reviews.
“The breakfast tea looks very odd, it is a fine powder and unlike what I expected as I'm used to premium tea having la...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | — | 12 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 |
Bottom line: Birchall Tea is #4 of 5 on overall rating in this group.
12 reviews of Birchall Tea. Filter by what matters to you.
Discovered their breakfast tea in a cafe! Clean, strong and refreshing taste. I drink it daily. Reasonable value for money as well. Have ordered twice now and will be ordering a third time as they have a discount promotion on at the moment!
The lemon grass and ginger tea was very pleasant it had that nice smell of lemon and ginger as you pour the water on when drinking you get a hint of each flavor and ginger not overpowering it is very good would say anytime day delicious I personally recommend
We've been enjoying Birchall's Rift Valley tea for about five years after returning from Rwanda, and discovering them in the Taste Test results: lovely rich flavour, colour, and great value when you buy the 1100 bag pack! Our last purchase turned out not so good with torn bags, weak tea etc, but a single email to Birchall's and they replaced the whole pack with such grace. Thank you!
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Polarized pattern: few middle ratings. 67% of recent reviews are 4–5★ and 33% are 1–2★.
We first came across Birchall's tea in the restaurant attached to David Austin's Roses. We liked it so much I asked what the tea was called, and then went on their website. Since that time we have bought all our tea from Birchall's, trying various of their varieties, and we can thoroughly recommend it!
For a company that makes plastic free bags first tried there tea in one of my local restaurants GBK and it it’s full of flavour and worth your money. There website so far is great and after buying some of there teas for around 2 years now I’ve never had any issues with them. Great tea, great company.
Birchall Tea is a family-owned British tea company specializing in high-quality teas that are available for purchase online at birchalltea.co.uk. The company offers a diverse range of tea products, including breakfast blends, black tea, decaf options, green teas, and fruit and herbal teas. Birchall Tea is recognized for its commitment to sustainability, as all their tea bags and packaging are plant-based and plastic-free. Targeting tea enthusiasts and consumers seeking award-winning products, Birchall Tea has achieved significant acclaim in the industry, with their flagship Great Rift blend holding multiple Great Taste Awards. The company's state-of-the-art tea factory in Wiltshire not only produces these esteemed blends but is also the UK’s first fully solar-powered tea facility, contributing surplus energy back to the National Grid. Customers can explore and purchase their award-winning teas through the Birchall Tea online shop.
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