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so disappointed that Bob Evans could not take the time to acknowledge my e-mail. we had been stopping at Bob Evans at least once a week after my physical therapy. no more

Bob Evans Restaurants is a dining establishment known for its comfortable atmosphere and homestyle meals. The company specializes in offering a diverse menu that includes breakfast, lunch, and dinner options, featuring classic American dishes made from fresh ingredients. Bob Evans is particularly recognized for its signature breakfast items, farm-fresh sides, and hearty entrees, catering to families, individuals, and groups looking for a casual dining experience. The target market for Bob Evans Restaurants includes families, working professionals, and anyone seeking a warm and welcoming place to enjoy a meal. The company aims to provide a satisfying dining experience that emphasizes comfort food and friendly service. With locations across the United States, Bob Evans Restaurants strives to meet the needs of its customers by offering both dine-in and takeout options, making it a convenient choice for various dining occasions.
Bob Evans Restaurants receives a significant amount of criticism from customers, with many expressing dissatisfaction regarding food quality and service speed. Reviewers frequently mention long wait times, with some stating they waited over two hours for their meals, while others report receiving incorrect orders or poorly cooked dishes.
Although there are positive remarks about the food being good and plentiful, these are overshadowed by complaints about the overall dining experience. Some customers appreciate the friendly and attentive staff at specific locations, but this is not consistent across the board, as many describe the service as lacking or inattentive. The atmosphere and management also come under fire, with reports of rudeness and a toxic work environment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 354 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.5 | 10 |
| Oct 24 | 2.0 | 6 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 2.8 | 4 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | 3.7 | 3 |
| May 25 | 1.8 | 4 |
| Jun 25 | 2.3 | 4 |
| Jul 25 | 2.0 | 1 |
| Aug 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 354 most recent reviews.
“I had heard that a customer gave a bad review because the ceiling tiles needed to be replaced”
“My daughter and I had lunch at a bob evans today and it was one of my worst restaurant experiences ever”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Restaurants & Bars.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +20% | 354 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 |
Bottom line: Bob Evans Restaurants is #4 of 4 on overall rating in this group.
354 reviews of Bob Evans Restaurants. Filter by what matters to you.
so disappointed that Bob Evans could not take the time to acknowledge my e-mail. we had been stopping at Bob Evans at least once a week after my physical therapy. no more
The doctor I work for graciously ordered office staff lunch of our choosing. We all ordered Grilled chicken with green beans and broccoli with the exception of 1 person. These were the most pitiful helpings that we have ever seen! The chicken breast should not even be considered breast, but slices and the helping of green beans were less than 1/2 Cup. Needless to say, we will never give an order of that size to Bob Evans again! 2 stars are for flavor and delivery time through Doordash.
This restaurant has good food and it’s very nice and pretty but the service is so slow. I’m writing this and I just got my food and we waited for our food for exactly 2 hours. And some more minutes. Great food and place just slow service
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We were a party of 4. It was not busy. The waitress was terrible. My grandson ordered pancakes and home fries and was given French fries. My other grandson ordered a piece of pumpkin pie. It came with no whipped cream. I asked if she could add whipped cream and her response was ‘ We don’t normally do that but ok’. The picture on the menu literally had whipped cream on the piece of pumpkin pie! She forgot my daughters eggs. She forgot my coffee. She is in the wrong job. The food was decent not great.
I hate to complain on Thanksgiving but when I pay $157 for my family's holiday meal I think I've earned the right. I purchased the meal to serve 10. The pictures on line show a decent spread and I figured it would work great. When taking it out of the box, I started to worry. The ham was sliced in 3 inch pieces. There were 9 pieces---to feed 10 people!! The containers of mashed potatoes and corn weren't even filled up, a little over half full. Now I'm left to try and search my cabinets for something to cook up so there will be enough food. I'm so disappointed and so sorry that Cracker Barrel was sold out of their holiday meal packages before I could get one!
Went to the Bob Evans in Mt. Pleasant on a Sat. Morning (10:30). Told about 20 min. wait. which was true. Not many restaurants open for breakfast anymore. When the waitress came for drink orders, we were also ready to order. Our breakfast were a surprise how fast we got them, due to how busy they were. Was surprise how cold our food was for how fast we got them. Everything must have been pre-cooked. I had 2 eggs over easy, ham, American fries, and biscuits and gravy. It was a combo , but I due not remember which one. My wife had some "Everything something" breakfast. It was similar to a scramble, but had hollandaise sauce. It didn't come with much hollandaise sauce, so my wife asked for more sauce. No problem in getting more sauce. Final review. Nothing really jumped out at us as great. Prices were average around $10.00 per person. And that was what our breakfast was also. Just average!
I go to Bob Evans in South Euclid, Ohio often. First, I don’t like bashing restaurant but this is the second time my meal was messed up and management is cavalier about the error. I ignored the fact I ordered and paid and they forgot to do the order but this time my order was totally wrong I had gone home since it was a take out order after waiting over 30 minutes. I go back I ask for manager because the cashier acts clueless. She takes the order to the back comes back in about 3 minutes which I don’t understand why it had to take 30 when I first ordered. So I say it’s correct now she says you can look at it. No real apology no how can I make you happy after waiting 39 minutes going home and then coming back to get the correct meal. Oh did I say I called at home and drove and no one ever answered there phone and. There not busy. Bob Evans needs to do better
I would really like to give a higher score because the wait staff was working very hard BUT the manager is why this is low. He was not only sloppy in appearance, unshaven and clothes unprofessional, his attitude matched and the restaurant suffered. Food was not up to standards and cooks and wait staff could be observed being at odds with each other. The staff was told several times by customers there was a problem in the restrooms which my husband could not use because it was disgusting. The managers reply was we will get to it when we can. He had an I don’t care attitude which actually puts everyone’s health in jeopardy.
Worst experience EVER...My fiancé and I are regular customers to Bob Evans and usually have fairly good experiences when there BUT NOT TODAY! We were greeted fairly quickly and were to be seated in an area near the kitchen(my fiancé has hearing aids and the dish noises hurt his ears) We explained this and we asked to please be moved further away from kitchen. The HOSTESS (I assume that’s what she was?)acted as if it was an inconvenience to move us but did...She took our drink order and left, another young lady brought my fiancé his coffee and forgot my drink. 20 minutes later a waitress came to take our order and I informed her I had not received my drink she said she’d go get it for me...1/2 hr. later she brings my hot(lukewarm) water and tea bags to the table and proceeds to spill it on the table as well as the saucer with no apology or a clean up and zips off... An HOUR later our food finally arrives it looked delicious (presentation wise ) But was stone cold like it’d been sitting a while SO not only were our drinks luke warm our meal was cold... We were never checked on but once as she rushed by bringing hot water and coffee. By this point I was beyond upset, As I sat there waiting I observed things that troubled me, most especially that the tables and seats were not being cleaned between customers (even without COVID they should be cleaned but especially with COVID!!)The floors were a sticky mess that our shoes were sticking to the tile. Which I’m actually not surprised based on my observation of one waitress and all the spilling she was doing...Good thing I wasn’t an health inspector (imagine what that could have caused) I have worked for almost 40 years in customer services (as well as waitressing when I was younger) and have never experienced such lack of concern for a customer services as I did at the Englewood location today.Upon departure we weren’t asked “Was everything alright?” And when we left there wasn’t even a “Have a good day” Sad to say but if asked I will not recommend that location to guests or family
Bob evans in benton harbor michigan was so bad. They had hardly anyone in there and we waited and waited and finally was waited on. Ordered salad with our meal and got one, took about 45 min. To get our food. Lousy service.
We ate at the Bob Evans restaurant in Jacksonville Florida today on mother's day. I thought we might have to wait to be seated but I guess we beat the PM crowd because we where seated immediately. We ordered our drinks and placed our food order. My wife ordered a side salad which came promptly. Then 45 minutes later we flaged down our waitress and ask about our food. She brought us some rolls and refilled our drinks. 40 minutes later she brought us our food. The food was very good or we would have given one star. We are very disapointed with the service. I might add the poor service wasn't because of being busy or shortage of waite staff. I counted 9 empty tables around us.
Bad experience with breakfast pancakes were not done and taste gumy.
Went to bob Evan's this morning for breakfast and it was horrible the food was lukewarm by the time it reached our table and the eggs were like rubber the best thing I enjoyed was the cup of coffee and the service that our waitress gave us so with that being said never again do I want to eat there ever.
Unfortunately, the Thanksgiving Feast was a disappointment. Based on THIS experience, Nov 26, 2020, I would not recommend and I doubt I would try it again. One of Bob Evans best dinners is the turkey dinner. So, I was shocked that this turkey was not as good. The sides were excellent. I ordered the dinner with Turkey and Ham, but only got turkey only. I ordered at 8:30am for a 1:00pm pickup. When I got there at 1:00pm with 30-40 people ahead of me. It took about 30 minutes to get through the line. Then, I had to sit in a separate area for another 10-15 minutes while they brought out the dinner. When I started up the car, it was 2:06pm. (When I started in line it was about 1:10pm.). The line was friendly. I hope they were not as disappointed as I was
Tried to place order on line. Couldn’t pay with gift card do I tried calling. No one answered. This happened yesterday too! I went to the store and nicely mentioned it to the cashier. She could care less abs dismissive. No apology or answer to my statement. When I asked a question to my order she put her hands up in the air and didn’t answer. The location was off of Mson Montgomery Rd in Mason Ohio
Waited to be seated over 5 min when 2 employees looked right at me , they weren’t busy at all , at best bob Evans is decent food. , at worst it’s overpriced decent food . It was convenient and I was hungry so I stopped in , left and went to diner right down the street ,nicer atmosphere and better food ,
Ordered thru Uber Eats and got everything I ordered except for one of the main courses, Pot Roast. Called Bob Evans and talked with someone who was nonchalant and didn’t even say they were sorry! Annoyed!
I ask for crispy bacon and it wasn't boyfriend sausage was rubbery need new cook pay too much money for bad cook😞
This is my very first time ordering from your restaurant. My clam strips are hard as a brick. I will try a different restaurant next time
Bob Evans Restaurants is a dining establishment known for its comfortable atmosphere and homestyle meals. The company specializes in offering a diverse menu that includes breakfast, lunch, and dinner options, featuring classic American dishes made from fresh ingredients. Bob Evans is particularly recognized for its signature breakfast items, farm-fresh sides, and hearty entrees, catering to families, individuals, and groups looking for a casual dining experience. The target market for Bob Evans Restaurants includes families, working professionals, and anyone seeking a warm and welcoming place to enjoy a meal. The company aims to provide a satisfying dining experience that emphasizes comfort food and friendly service. With locations across the United States, Bob Evans Restaurants strives to meet the needs of its customers by offering both dine-in and takeout options, making it a convenient choice for various dining occasions.
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