Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.0	354	100%	+0.3	● Low

2.0 / 5 overall

354 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 2.4▲ 0.3
12-month avg: 2.0
All-time: 2.0
Category avg: 2.7

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Restaurants & Bars.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Delivery	Trend	Reviews
Bob Evans RestaurantsThis company	2.0 out of 5 (poor)	100 out of 100	2.4 out of 5 (poor)	1.9 out of 5 (poor)	1.5 out of 5 (poor)	+20%	354
Marco Pierre White Restaurants	2.1 out of 5 (poor)	100 out of 100	2.2 out of 5 (poor)	1.9 out of 5 (poor)	1.5 out of 5 (poor)	+1%	268
Starbucks	2.1 out of 5 (poor)	100 out of 100	2.1 out of 5 (poor)	—	—	—	25
Starbucks	2.1 out of 5 (poor)	100 out of 100	2.1 out of 5 (poor)	—	—	—	25

Bottom line: Bob Evans Restaurants is #4 of 4 on overall rating in this group.

Reviews

354 reviews of Bob Evans Restaurants. Filter by what matters to you.

2.0ⓘ

Customer reviews (354)

0 reviews in the last 12 months

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teresa stone

1 review

Jun 30, 2025

Featured

This is Bob Evans in st charles

This is Bob Evans in st charles. They sent the wrong dish. Then I had a to go box. I left it on the counter and before I could go back in They threw it away. Then they lied to mr.

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Pastelbunnz

1 review

Jun 19, 2025

I don’t recommend working here, or eating here.

What’s there to tell? Hostile/Toxic work environment, harassed daily about my weight, appearance/scent, disabilities and work speed. Management does nothing. I face verbal abuse constantly from a coworker and I get either ignored or disciplined for defending myself. Overworked and paid little, no help whatsoever. Expected to be speedy when physically impossible. The work schedule is a joke, no hours or respect to employees who have worked for 5+ years, all hours always go to new hires which are usually immigrants. I usually work 5-6 hours, 1-2 days a week at minimum wage. Work schedule days are completely random and change often which makes planning for other things chaotic and nearly impossible throughout the week. Yay for guessing games! Usually work till after 10pm and expected to finish everyone else’s work. Forced to miss public transportation and always have to rely on either uber services or managers who feel generous enough to offer a ride home. No breaks ever, no chance to eat anything. At least fountain drinks are free for employees, able to survive on cola during my shifts. Other employees drag their feet then dump everything last min, they don’t scrape off plates and throw garbage in with the silverware tray. They don’t sort dishes and toss them wherever. Makes my job harder. The establishment is very filthy, to the point where there are roaches in the kitchen and dish area. There’s also sewer problems constantly. Food tastes good when made right, but often expired ingredients are used. 🤢 Bob Evans used to be good but due to greed and corruption/favoritism it’s all going downhill in a crater and fast. I seriously advise against working for them, I probably wouldn’t eat here either. Not anymore since there’s roaches and filth amok. Eat at your own risk ⚠️ Even McDonald’s is probably better.

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Denise Lemay

1 review

Mar 20, 2025

Poor Service- Bob Evans Restaurant- New Albany, OH

We went to the Bob Evans Restaurant in New Albany, OH on 3/14/2025 for a family dinner. We arrived just before 8 pm. There were six adults in our party. The greeter requested the number of people in our party, then rolled his eyes and told us to wait a minute. He returned after speaking to the manager and seated us. It did not appear they were busy as there were only a few people seated. Our drink order was taken fairly quickly. When the drinks were brought to the table a few minutes later we immediately placed our order for dinner. While the server was taking our order the manager pulled our server aside to talk to him. We had to wait a few minutes to finish ordering. The server put the order in at 8:07. we were then advised that they ran out of some of the items we ordered and asked what we would like to substitute. Our drinks glasses had been empty for some time without the server checking to see if we needed refills. We flagged him down at 8:30 and asked if could he bring refills and our banana bread since our order had not come yet. He said he would bring them right out. The manager, greeter and server were hanging out at the window to the kitchen just chatting and not paying attention to their customers. After 15 more minutes, I approached the manager to ask if we could please have refills and the banana bread. He finally brought the items to the table. We asked how long it might be before the food was served. He was not able to provide a time. Our order was finally delivered to our table at 9:05. Some of the items requested did not come out with the order, so we had to request them again. On the positive side, the food was good, it just took a long time to get it. There was no communication as to why the order was taking so long or why our table was being neglected. The service provided was the worst I have ever had at any restaurant. We will definitely not be returning to this Bob Evans location again.

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James D. Archer

1 review

Nov 29, 2024

So disappointed

So, I ordered online from this location for the first time on thanksgiving early afternoon. The online ordering (curbside pickup) went very smoothly, which is the 1 star for service. However when I called to check in, I was told I should come inside to pickup since they were too busy. (-1 star). As I have a bad knee, this was a major inconvenience. I did go ahead and go inside to get my order. When I got inside and checked in, the lady (manager?) who I spoke to said she would go check. She never came back to let me know anything. So I stood there for almost 10 minutes waiting. (-1 star) Finally someone else brought a bag to the counter and called my name. I thanked them and went on my way with my order. When I got home (moving into a new place on thanksgiving gives little food options) I found that the 2 meals I got for my wife and I were both missing the ham that I paid extra for. (-1 star) I immediately called in and asked to speak to a manager. I was told they were busy and asked how they could help. I told them I was missing the ham in my meals. They yelled to their manager that I was missing items. Manager (I assume of course) asked if I was still outside. Employee yelled back that I was at home. More yelled conversation back and forth before I was offered credit and that the manager would call me in a few minutes. I told them go ahead but I probably will not return to their location. Manager never called me back. It is 1:45 am next day. You only get 1 chance to make a good first impression. This location failed in that. I will not return to this location and have already sent their corporate office an email. As for the food, turkey was ok, a little dry. Corn and green beans were good. Mashed potatoes were ok. Rolls were very good. Best part was the pumpkin pie. Our drinks were acceptable. The ham… oh, yeah, missing… as well as straws for drinks and utensils and napkins to eat with. That is all, carry on…

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Month	Average	Reviews
Sep 24	1.5	10
Oct 24	2.0	6
Nov 24	1.9	9
Dec 24	2.0	4
Jan 25	1.0	2
Feb 25	2.8	4
Mar 25	1.0	3
Apr 25	3.7	3
May 25	1.8	4
Jun 25	2.3	4
Jul 25	2.0	1
Aug 25	3.0	2

Bob Evans Restaurants reviews & trust report

Bob Evans Restaurants has a poor customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 71 positive reviews

Top complaintsof 268 negative reviews

How it compares

Reviews

Customer reviews (354)

This is Bob Evans in st charles

I don’t recommend working here, or eating here.

Alternatives to Bob Evans Restaurants

Marco Pierre White Restaurants

Starbucks

Starbucks

The CrowdTrust Experience⭐

Thumbs Down

Bad News

Waited over two hours for our meals

Went to bob Evans this morning close to…

Poor Service- Bob Evans Restaurant- New Albany, OH

Took 3 hours to get my food

Poor service and food

The dinner bell chicken was awful.

Changed their chicken strips into cardboard.

Tip illegally added to pick up orders.

Don't bother downloading the app

Just left bob evans,pancakes could have…

Too Disappointing!

It was one of the worst service I and…

So disappointed

Over all

Ordered Farmhouse Feast for…

We normally love these & they are so…

About Bob Evans Restaurants

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