Bob Evans Restaurants is a dining establishment known for its comfortable atmosphere and homestyle meals. The company specializes in offering a diverse menu that includes breakfast, lunch, and dinner options, featuring classic American dishes made from fresh ingredients. Bob Evans is particularly recognized for its signature breakfast items, farm-fresh sides, and hearty entrees, catering to families, individuals, and groups looking for a casual dining experience. The target market for Bob Evans Restaurants includes families, working professionals, and anyone seeking a warm and welcoming place to enjoy a meal. The company aims to provide a satisfying dining experience that emphasizes comfort food and friendly service. With locations across the United States, Bob Evans Restaurants strives to meet the needs of its customers by offering both dine-in and takeout options, making it a convenient choice for various dining occasions.
Bob Evans Restaurants receives a significant amount of criticism from customers, with many expressing dissatisfaction regarding food quality and service speed. Reviewers frequently mention long wait times, with some stating they waited over two hours for their meals, while others report receiving incorrect orders or poorly cooked dishes.
Although there are positive remarks about the food being good and plentiful, these are overshadowed by complaints about the overall dining experience. Some customers appreciate the friendly and attentive staff at specific locations, but this is not consistent across the board, as many describe the service as lacking or inattentive. The atmosphere and management also come under fire, with reports of rudeness and a toxic work environment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 354 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.5 | 10 |
| Oct 24 | 2.0 | 6 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 2.8 | 4 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | 3.7 | 3 |
| May 25 | 1.8 | 4 |
| Jun 25 | 2.3 | 4 |
| Jul 25 | 2.0 | 1 |
| Aug 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 354 most recent reviews.
“I had heard that a customer gave a bad review because the ceiling tiles needed to be replaced”
“My daughter and I had lunch at a bob evans today and it was one of my worst restaurant experiences ever”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Restaurants & Bars.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +20% | 354 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 |
Bottom line: Bob Evans Restaurants is #4 of 4 on overall rating in this group.
354 reviews of Bob Evans Restaurants. Filter by what matters to you.
Over a year ago
Not enough servers and cooks. It makes us feel like you don't really want very many customers. Bob Evans used to be busy all day long 20 -25 years ago. What the he'll happened. Executive management m... See more
Over a year ago
i love bob evans but today i got food so hard could not eat it
Over a year ago
My family visited Bob Evans July 19 2025 on Highway 27 Davenport Fla. We were in town on vacation from Georgia and wanted more of brunch than breakfast. We had a party of 18, we understood we had to w... See more
Over a year ago
This is Bob Evans in st charles. They sent the wrong dish. Then I had a to go box. I left it on the counter and before I could go back in They threw it away. Then they lied to mr.
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Not enough servers and cooks. It makes us feel like you don't really want very many customers. Bob Evans used to be busy all day long 20 -25 years ago. What the he'll happened. Executive management must suck to let the franchise fall as low as it has. Either get better or close the doors!
i love bob evans but today i got food so hard could not eat it
My family visited Bob Evans July 19 2025 on Highway 27 Davenport Fla. We were in town on vacation from Georgia and wanted more of brunch than breakfast. We had a party of 18, we understood we had to wait..we waited, NO PROBLEM! we were told they were putting a big table together only to get around the corner to be split up all across the restaurant and walk back and forth tending to kids and sorting out food. 3 different waitresses who seemed to have stuffy attitudes. Good took forever, missing food. Checks all split up wrong. Food portions sucked for the prices we paid. The host was the only friendly person we ran into, i didn’t get her name but she was a young black lady with long red hair thank you for greeting everyone and maintaining a smile when faced with large groups of people. If i lived in Davenport Fla i probably wouldn’t return to this establishment. Out of 18 people only 5 were satisfied.
This is Bob Evans in st charles. They sent the wrong dish. Then I had a to go box. I left it on the counter and before I could go back in They threw it away. Then they lied to mr.
What’s there to tell? Hostile/Toxic work environment, harassed daily about my weight, appearance/scent, disabilities and work speed. Management does nothing. I face verbal abuse constantly from a coworker and I get either ignored or disciplined for defending myself. Overworked and paid little, no help whatsoever. Expected to be speedy when physically impossible. The work schedule is a joke, no hours or respect to employees who have worked for 5+ years, all hours always go to new hires which are usually immigrants. I usually work 5-6 hours, 1-2 days a week at minimum wage. Work schedule days are completely random and change often which makes planning for other things chaotic and nearly impossible throughout the week. Yay for guessing games! Usually work till after 10pm and expected to finish everyone else’s work. Forced to miss public transportation and always have to rely on either uber services or managers who feel generous enough to offer a ride home. No breaks ever, no chance to eat anything. At least fountain drinks are free for employees, able to survive on cola during my shifts. Other employees drag their feet then dump everything last min, they don’t scrape off plates and throw garbage in with the silverware tray. They don’t sort dishes and toss them wherever. Makes my job harder. The establishment is very filthy, to the point where there are roaches in the kitchen and dish area. There’s also sewer problems constantly. Food tastes good when made right, but often expired ingredients are used. 🤢 Bob Evans used to be good but due to greed and corruption/favoritism it’s all going downhill in a crater and fast. I seriously advise against working for them, I probably wouldn’t eat here either. Not anymore since there’s roaches and filth amok. Eat at your own risk ⚠️ Even McDonald’s is probably better.
We always go to the Bob Evans in Johnson City on Boone's Creek Rd. They have a wonderful staff daily. The staff is kind, helpful and attentive. The food is very good and plentiful. I had heard that a customer gave a bad review because the ceiling tiles needed to be replaced. Maybe this person should be looking down and enjoying the great service and good food. Some things are much more appreciated at eye level. Dennis
My daughter and I had lunch at a bob evans today and it was one of my worst restaurant experiences ever! The waitress was not that busy but kept avoiding our table for some reason. she acted like we were bothering her to take our order. After food came she never checked to see if food was ok we never saw her again. We had needed more salad dressing we could not get her attention. when we asked her for to go box and bill she made another person bring them to us the lady that brought us the bill said she had no idea why waitress told her to do that. we were nothing but polite and pleasant. Terrible!!
Breakfast was good, but we missed being able to order blueberry crepes Waitress said it was dropped from the menu. You missed a 5 star rating.
The place has the slowes. Took forever to get the meal. Then the waitress forgets the salad and serves it with the entree. The entree was over cooked and made me very sick where I ended up going to an Urgent Care. The salad was terrible as was their dressing. The Sundae had to be the worst Sundae I had ever seen....a couple of scoops of vanilia ice cream that tasted like it was very old and so little chocolate syrup it was like why even bother. On the way out the hostess asked what did I think of the service, When I told her she pretended like she didn't hear. In the future I will stick with McDonalds...at least you know what you are getting into.
Salad dressing was awful, had to beg for napkins, the chocolate Sundae was pathetic...2 scoops of ice cream with an eye drop of chocolate syrup
Waited over two hours for our meals. Won't be back. The manager Erica was extremely rude.
Went to bob Evans this morning close to lunch with wife we ordered hamburger and fries and a coffee took over 30 minutes to get our orders and hamburger was way over done and greasy almost burnt and got about 25 small tiny fries . And cost us over 32.00 dollars. This is second time there and waiting time was terrible and prices to high we will never go back to any of there restaurants again was terrible.
EASTER SUNDAY! I'M 83 YRS OLD. MY 1ST EASTER NOT COOKING A LG. DINNER. PER MY SON, NO! ORDER IT FROM BOB EVANS LIKE WE DID FOR CHRISTMAS. IT WAS AMAZING. THANK YOU SO VERY MUCH. ALL I HAD TO DO WAS DECORATE THE TABLE. THANK YOU! MAY GOD CONTINUE TO BLESS EACH & EVERYONE THAT PREPARED THE FOOD.
I got a family meal for Easter meal was good when i got to the turtle cheesecake pie omg if you have never tried it run it is amazing .# Marysville ohio
We went to the Bob Evans Restaurant in New Albany, OH on 3/14/2025 for a family dinner. We arrived just before 8 pm. There were six adults in our party. The greeter requested the number of people in our party, then rolled his eyes and told us to wait a minute. He returned after speaking to the manager and seated us. It did not appear they were busy as there were only a few people seated. Our drink order was taken fairly quickly. When the drinks were brought to the table a few minutes later we immediately placed our order for dinner. While the server was taking our order the manager pulled our server aside to talk to him. We had to wait a few minutes to finish ordering. The server put the order in at 8:07. we were then advised that they ran out of some of the items we ordered and asked what we would like to substitute. Our drinks glasses had been empty for some time without the server checking to see if we needed refills. We flagged him down at 8:30 and asked if could he bring refills and our banana bread since our order had not come yet. He said he would bring them right out. The manager, greeter and server were hanging out at the window to the kitchen just chatting and not paying attention to their customers. After 15 more minutes, I approached the manager to ask if we could please have refills and the banana bread. He finally brought the items to the table. We asked how long it might be before the food was served. He was not able to provide a time. Our order was finally delivered to our table at 9:05. Some of the items requested did not come out with the order, so we had to request them again. On the positive side, the food was good, it just took a long time to get it. There was no communication as to why the order was taking so long or why our table was being neglected. The service provided was the worst I have ever had at any restaurant. We will definitely not be returning to this Bob Evans location again.
Took 3 hours to get my food, and another hour to even get seated. Drinks took forever, and the food took even longer.
My husband and I ate at the Canton Mi Bob Evans located on Michigan Ave. The shrimp he order tasted as if they had been refried or over fried. When he told the waitress she gave an excuse like that's how we cook them here. When I told her they are not eatable, she then said we'll half his plate is gone. She then said she would get the manager and then brought the check. When we went to pay the manager didn't come out until I said where's the manager. She finally came out didn't speak to us and took the shrimp meal off the receipt. We are never going back to this restaurant and we will let everyone we know how terrible the food and service is.
The dinner bell chicken was awful.
Florida location. We ordered through Door Dash. Food was hot and really good. Way better than Cracker Barrel.
I bought chili 5.99, it did taste good, but it had more beans than meat, would be wonderful to have a no bean options,
Bob Evans Restaurants is a dining establishment known for its comfortable atmosphere and homestyle meals. The company specializes in offering a diverse menu that includes breakfast, lunch, and dinner options, featuring classic American dishes made from fresh ingredients. Bob Evans is particularly recognized for its signature breakfast items, farm-fresh sides, and hearty entrees, catering to families, individuals, and groups looking for a casual dining experience. The target market for Bob Evans Restaurants includes families, working professionals, and anyone seeking a warm and welcoming place to enjoy a meal. The company aims to provide a satisfying dining experience that emphasizes comfort food and friendly service. With locations across the United States, Bob Evans Restaurants strives to meet the needs of its customers by offering both dine-in and takeout options, making it a convenient choice for various dining occasions.
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