Bob Evans Restaurants is a dining establishment known for its comfortable atmosphere and homestyle meals. The company specializes in offering a diverse menu that includes breakfast, lunch, and dinner options, featuring classic American dishes made from fresh ingredients. Bob Evans is particularly recognized for its signature breakfast items, farm-fresh sides, and hearty entrees, catering to families, individuals, and groups looking for a casual dining experience. The target market for Bob Evans Restaurants includes families, working professionals, and anyone seeking a warm and welcoming place to enjoy a meal. The company aims to provide a satisfying dining experience that emphasizes comfort food and friendly service. With locations across the United States, Bob Evans Restaurants strives to meet the needs of its customers by offering both dine-in and takeout options, making it a convenient choice for various dining occasions.
Bob Evans Restaurants receives a significant amount of criticism from customers, with many expressing dissatisfaction regarding food quality and service speed. Reviewers frequently mention long wait times, with some stating they waited over two hours for their meals, while others report receiving incorrect orders or poorly cooked dishes.
Although there are positive remarks about the food being good and plentiful, these are overshadowed by complaints about the overall dining experience. Some customers appreciate the friendly and attentive staff at specific locations, but this is not consistent across the board, as many describe the service as lacking or inattentive. The atmosphere and management also come under fire, with reports of rudeness and a toxic work environment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 354 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.5 | 10 |
| Oct 24 | 2.0 | 6 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 2.8 | 4 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | 3.7 | 3 |
| May 25 | 1.8 | 4 |
| Jun 25 | 2.3 | 4 |
| Jul 25 | 2.0 | 1 |
| Aug 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 354 most recent reviews.
“I had heard that a customer gave a bad review because the ceiling tiles needed to be replaced”
“My daughter and I had lunch at a bob evans today and it was one of my worst restaurant experiences ever”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Restaurants & Bars.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +20% | 354 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 |
Bottom line: Bob Evans Restaurants is #4 of 4 on overall rating in this group.
354 reviews of Bob Evans Restaurants. Filter by what matters to you.
The servers at the Lorain Rd store are great and the decor is very nice. I ordered a bowl of oatmeal on 11/9/24. I had to send it back. It looked like a bowl of white paste, no taste whatsoever. The consistency was like paste. What was it?? I had to send it back, not eatable. This item should be removed from the menu.
I was very hungry, and visited the Bob Evans #10 in Kettering. I ordered the chicken fried steak to eat-in, and the turkey dinner for carryout. The server's face was hostile, but she wasn't rude, just unfriendly. I have seen that face many times in the Jim Crow south. A face that says, "You don't belong here." My steak was more like a thin, hard fried fritter, and the usually wonderful rolls were cold and dry, clearly old. I later ate the turkey, which included two thin slices of turkey. I had searched online which showed 3 slices of turkey so was disappointed. I had two scoops of dressing, for such a small serving of meat. It was okay, though, except for the hard rolls. Curious, I wanted to try another Bob Evans closer to home for comparison, #522. I ordered the exact same meal. I was pleased to receive the meaty chicken fried steak, and soft, hot, tasty rolls I was accustomed to at their restaurants. The turkey dinner however, also had only two thin slices of turkey, and the turkey was dry and hard, so is not a good value, even for the Dinner Bell menu of $8.99. I will not return to the #10 restaurant in Kettering as I left there feeling unwelcome. Nevertheless, I left the hostile server a generous tip, greater than 15%. She never smiled, never checked back to see if I needed anything else. When a group of several older white females came in the server was friendly to them and all smiles. I got her message.
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I ate a breakfast meal at Bob Evans today. Huntersville location. Only one server. Tonya. They were out of grits, my 2nd time going and they were out of grits. I saddened. She took my order and she was very busy taking care of all the Open tables. I felt for her but overall she seemed to have handled it all. More help needed Bob Evans. I hope Tonya got good tips. Thanks 👍🏼 Ms C.
UPDATE 4/14/2023 - Bob Evans finally responded, I gave them my order number, etc. They apologized and refunded our money in full. They also forwarded my email to the Director of Operations in charge of that store for my area. I'm satisfied at the outcome, upped my one star to three, and hope they get that delivery problem resolved. **** **** **** Hamilton, Ohio: Easter Sunday, April 9, 2023 I ordered three turkey dinners, around 1pm. I got the confirmation, order number, and time the of delivery was to be at 4:30. We didn't have food by 6:00 so I called the restaurant. The guy who answered the phone was nice, tried to help. He looked up the order and said quote: "I see it right here, it's in the system but they never made it." So I asked him if it could be cancelled? He said "Yes, let me put my manager on the phone." (- I want to add that at no time did I go full Karen, cuss, etc. I realized it was a holiday, and stuff happens. Just want to make that clear. -) So the manager gets on the phone, I tell her the problem: ordered at 1, it's over an hour late, guy says it's in system but never made. She says that it's delivery by Door Dash, which took me off guard because I ordered from the website and it doesn't mention Door Dash at all when you check delivery. We figured the store has their own I guess. So manager says it's not their problem it's Door Dash. I reminded her that her employee said that the order is in the system, but never made. She says quickly "Oh I see it, that order was picked up by Door Dash already".. Really? Ma'am? So then she tells me that it's not their prob, I'd have to contact Door Dash. Door Dash support is very good, they called the restaurant and were told the FOOD IS AT THE STORE. I let DD agent know what I was told. And he decided I'm getting the run-around, so he put in a request for a refund for us. We got an email this morning from Door Dash, that said they were unsuccessful in getting anyone from Bob Evans to return their requests. At this point, we've lost that money -- and had no Easter dinner either. It just stung a little to be ignored by a company worth at least $1.07 billion, that puts out country goodness and sunshine on their menus and commercials. They've lost one customer, that's for sure. * P.S. I want to add that they've not addressed my email, or Door Dash. Unprofessional, not acceptable. * Updated: My date of experience keeps changing when I submit this review lol .. it was 04/09, Easter Sunday.
Is not clean ! Enough bathroom are bad
we usually have good food at Bobs. However the Troy chef doesnt know how to cook steaks, I ordered medium and it was rarer than rare. Staff was busy so we didnt complain, but wont be ordering steak again.
Becky in Sebring FL : I purchased the Farmhouse Feast to serve 4 for Thanksgiving. I do not recommend the turkey (have not tried the ham). It was a deli turkey roll sliced. The sides were very good (bread stuffing, mashed potatoes and gravy, corn,green beans). I choose Bob Evans because their pot roast dinner is the best. I will stick to the pot roast.
Slow service. Food served cold. Yuk!
Bob Evans on Colerain Avenue. The service was good. The food itself had a strange taste. After we finished eating it felt like we were being hurried out the door, even though the restaurant was slow.
Waitress was great. Food was good abut the house keeping at this New Martinsville WV location needs real attention. Deep cleaning needs done almost all chairs in dining room are filthy black grim from hands on backs of chairs and anywhere people touch. Bathrooms had same grimy doors out of TP in womens and water on the floor. Husband said no paper towels in men’s had to dry hands on his pants. We love Bobs but this one is getting bad and I’m sure I’m not the only one that is noticing
We have been hear for 30 minutes the hostest sat us but she did not tell anyone that she set us hear then it took a nother 15 just to get our drinks we come hear every Saturday and Sunday and we have never had this experience the poeple hear are very nice to us and have good manners but you guys are low on staff
This review is one of few I do. The location at Tuller off Sawmill in Dublin, Oh. First the hostess/cashier was over worked and short staffed yet she was pleasant to all and tried to let everyone know that she was acknowledging them. Taking orders pick up and also seating customers. WOW This young lady needs to be accommodated as she has went above and beyond. Hire more staff but pay them as they work so hard. Good job Corretta.
The food here is really good, but priced insanely. Bacon and sausage are crazy high, 1$ per strip of bacon. 12$ for 12 pieces of bacon that's just plain bacon.
We ordered family size cobb salad clearly because we had multiple members to feed. Quality of salad was great, however, there were four skinny pieces of chicken strips. Wow that is on a regular size one person meal. No egg at all. The amount of bacon for all you bacon lovers was at least a cup. Unfortunately its called chicken cobb salad , not bacon cob … Will never order anything unless small single serving again. More than likely wont return.
Saturday 1-25-2020 had breakfast at the Bridgeton mo. location on St Charles Rock Road. Breakfast was good but was slow getting to the table. Server talked the 3 of us into getting soup to go. Two of us ate the chili on Sunday and it wasn't to bad. All three of us ate potatoe soup on Monday and agreed was the WORSE potatoe soup we had ever had.
Bob Evans Restaurants is a dining establishment known for its comfortable atmosphere and homestyle meals. The company specializes in offering a diverse menu that includes breakfast, lunch, and dinner options, featuring classic American dishes made from fresh ingredients. Bob Evans is particularly recognized for its signature breakfast items, farm-fresh sides, and hearty entrees, catering to families, individuals, and groups looking for a casual dining experience. The target market for Bob Evans Restaurants includes families, working professionals, and anyone seeking a warm and welcoming place to enjoy a meal. The company aims to provide a satisfying dining experience that emphasizes comfort food and friendly service. With locations across the United States, Bob Evans Restaurants strives to meet the needs of its customers by offering both dine-in and takeout options, making it a convenient choice for various dining occasions.
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