Bob Evans Restaurants is a dining establishment known for its comfortable atmosphere and homestyle meals. The company specializes in offering a diverse menu that includes breakfast, lunch, and dinner options, featuring classic American dishes made from fresh ingredients. Bob Evans is particularly recognized for its signature breakfast items, farm-fresh sides, and hearty entrees, catering to families, individuals, and groups looking for a casual dining experience. The target market for Bob Evans Restaurants includes families, working professionals, and anyone seeking a warm and welcoming place to enjoy a meal. The company aims to provide a satisfying dining experience that emphasizes comfort food and friendly service. With locations across the United States, Bob Evans Restaurants strives to meet the needs of its customers by offering both dine-in and takeout options, making it a convenient choice for various dining occasions.
Bob Evans Restaurants receives a significant amount of criticism from customers, with many expressing dissatisfaction regarding food quality and service speed. Reviewers frequently mention long wait times, with some stating they waited over two hours for their meals, while others report receiving incorrect orders or poorly cooked dishes.
Although there are positive remarks about the food being good and plentiful, these are overshadowed by complaints about the overall dining experience. Some customers appreciate the friendly and attentive staff at specific locations, but this is not consistent across the board, as many describe the service as lacking or inattentive. The atmosphere and management also come under fire, with reports of rudeness and a toxic work environment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 354 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.5 | 10 |
| Oct 24 | 2.0 | 6 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 2.8 | 4 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | 3.7 | 3 |
| May 25 | 1.8 | 4 |
| Jun 25 | 2.3 | 4 |
| Jul 25 | 2.0 | 1 |
| Aug 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 354 most recent reviews.
“I had heard that a customer gave a bad review because the ceiling tiles needed to be replaced”
“My daughter and I had lunch at a bob evans today and it was one of my worst restaurant experiences ever”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Restaurants & Bars.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +20% | 354 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 |
Bottom line: Bob Evans Restaurants is #4 of 4 on overall rating in this group.
354 reviews of Bob Evans Restaurants. Filter by what matters to you.
Not enough servers and cooks. It makes us feel like you don't really want very many customers. Bob Evans used to be busy all day long 20 -25 years ago. What the he'll happened. Executive management must suck to let the franchise fall as low as it has. Either get better or close the doors!
My family visited Bob Evans July 19 2025 on Highway 27 Davenport Fla. We were in town on vacation from Georgia and wanted more of brunch than breakfast. We had a party of 18, we understood we had to wait..we waited, NO PROBLEM! we were told they were putting a big table together only to get around the corner to be split up all across the restaurant and walk back and forth tending to kids and sorting out food. 3 different waitresses who seemed to have stuffy attitudes. Good took forever, missing food. Checks all split up wrong. Food portions sucked for the prices we paid. The host was the only friendly person we ran into, i didn’t get her name but she was a young black lady with long red hair thank you for greeting everyone and maintaining a smile when faced with large groups of people. If i lived in Davenport Fla i probably wouldn’t return to this establishment. Out of 18 people only 5 were satisfied.
My daughter and I had lunch at a bob evans today and it was one of my worst restaurant experiences ever! The waitress was not that busy but kept avoiding our table for some reason. she acted like we were bothering her to take our order. After food came she never checked to see if food was ok we never saw her again. We had needed more salad dressing we could not get her attention. when we asked her for to go box and bill she made another person bring them to us the lady that brought us the bill said she had no idea why waitress told her to do that. we were nothing but polite and pleasant. Terrible!!
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Food was expensive, cold and nearly tasteless. I gave them 2 stars because the waitress was friendly and patient
I ordered the Thanksgiving meal for six guests at $100. The food was beautifully packed but too small for six guests,if each guest eats two plates. The ham tast d average and consisted of just four slices. There is way too much stuffing and not enough turkey. Each guest only had two small slices. Will be cooking myself again, next year. 🥴
Service. From being seated to waited on, very poorly done. The young man who seated us looked like he was pulled away from cleaning the bathrooms. No pleasantries, just complaining about how busy it was going to get. The waitress seemed bothered that the two of us wanted to look at the breakfast menu. She came back with a cup of coffee filled to the brim and a small container of creamer, and a pot of warm tea. We watched two other waitresses take care of at least 5 other tables in a very efficient manner, those customers who were seated about the same time as us, and others a bit later, had their food well before we received our orders. At least 15 minutes later. The same tables had finished and left before we even got our bill. I must add, the first cup of coffee was the only cup I got. When I was presented with my tab, the waitress then attempted to refill my cup which had been empty for at least 20 minutes. Much to her surprise, the pot didn't have but a half cup in it, and it wasn't even hot. Needless to say, what normally would take about45 minutes as a Bob Evans customer to have a good sit-down breakfast approached an hour and a half. This visit had to be my worst experience in what is one of my favorite places to eat. Store #186 in Amherst Ohio. If you go there, stay clear of the grumpy, short, 50 something lady. She is clearly not happy with her position. I've been to the stores in Avon, Oh, Elyria, Oh, and several other locations in Hampton Roads Virginia. Without ever having a thing negative to say. These employees sheer lack of decent service should be checked.
I ordered steaks tips my wife ordered turkey dinner. Sat down at 7 dinners were served 7:25. The mashed potatoes the dressing the broccoli the turkey the steak tips All Luke Warm.
Food flavor was good but it all was so cold it lost all of its appeal. The plates seemed to have come directly from a refrigerator which added to the problem. The soup came out with the dinner and at best was Luke warm, the biscuits were cold enough they they were rock hard. The hot tea water was not warm enough for the tea bag to work, but, that I returned and it came back ok. The cold food could have been contributed by the restraint dining room temperature being well below any reasonable comfort level, Dave green
Ordered the "steak tips" for breakfast. Perhaps five pieces of steak were hiding in much too salty caramelized onions and mushroom slices -- not at all worth the price. They don't poach eggs. Toast comes already buttered; no way to adjust amounts. Water comes in threaded-lip containers. They don't discount for AARP. My partner likes their sausage gravy, which is the only reason I gave it the second star. Sorry, but I'm going back to Denny's -- where steak can be had that's neither breaded nor stewed, and can be ordered rare, with an AARP discount.
I am not sure if the stuffing was old but it tasted like cardboard. The rolls were so dry that two thirds of it crumpled, leaving a tiny inner bread pocket. The portions have dropped. All together, it sucked. Will we go back, I don't know. I understand the need for profit but when you reduce portions and increase price. That pisses off even an old liberal.
Ordered a delivery order, once my food got here food was cold, I had asked for biscuits instead of their disgusting yeast tasting rolls but they didn’t care to read the note for the difference which in my opinion they should have an option on the app to switch it since your able to pick which one you want when you eat in… then ordered a slice of chocolate cake but instead of sending me the cake I ordered they sent me 2 cups of rotten fruit. When I called to complain and get a refund on my order the lady answering the phone did quickly oblige with that request but hung up before confirming or taking my information. This experience is deeply disappointing since the last few times we actually have ordered from bob Evans was good, but this experience has turned me off from ordering from you guys anytime soon!
Bring back the original steak dinner. The steak tips are not as good. We haven't been back since they changed the menu.
The only reason I came to Bob Evans for years was the big fish dinner. This year that all went away. Now its three little piece that came right out the Gorden's bag. I didnt think you could cut fish that thin. Nothing but batter. Wifes pot roast was also smaller. I can get better food at my VFW. Service was good.
First time for Bob Evan’s and the last. Went to the one in Branson for breakfast. Everyone’s meal was below average at best. Each person at our table had an issue. Portions were very skimpy. I mean embarrassing skimpy. Like a finger size portion of hash browns. Toast burnt. Over easy eggs broken and cooked through. Chicken sausage tasted very odd. Coffee was old. Omelette was a greasy mess and broken up. If we weren’t time constrained, we would have had a discussion with the on duty manager. Whoever was in the kitchen this day did no favors for the Bob Evan’s brand. We were not the only table that was disappointed. We took pictures too. The only thing that saved this from being a total disaster was the server. Don’t recommend and won’t be going back. At least we tried.
We have ordered from the Bob Evans on Blairwood off of Hurstbourne Ln several times over the past few weeks. We arrive to pick up before the order it is ready and the food was still cold by the time we travel the 1.8 miles home to enjoy the meal. The orders were correct but it was very disappointing.
Food is always good. Staff was helpful, but sometimes,people in higher positions are not sure what to do… So… Brad (assistant manager) at East Peoria location, if your employee is on the phone for a long time with a call in order…Take initiative and help that employee out by taking care of customers who are ready to pay. Obviously the employee was busy on the phone. There is another register “ 5feet away..In stead of having customers who are ready to pay and leave just look at you twiddling your thumbs… Hope this helps
Long wait to order and receive our food. Coffee was luke warm and instead of giving my husband a fresh cup, the waitress just filled the cup with more coffee. Finally after still getting less than hot coffee, we requested fresh coffee and it was hot. Our order was not complete when we received it and we had to wave down our waitress to bring us the missing food. Then, had to wait at least ten minutes to pay for our meals since no-one was at the front taking payment or seating people.
Staff is wonderful , options NOt satisfying! No GLUTON FREE PANCAKES! ??? Insane !
The restaurant was pretty much empty. The employees were very nice, the food not so much. We used to eat at Bob Evans a lot. No more. The food was cold, the coffee was cold and there were no napkins on the table. They provided only exactly what we asked for. 4 little packs of sugar-free jelly, a tiny container of milk for the coffee, and cold toast. Nothing to make the meal enjoyable. The pepper mill was filthy and almost empty. No condiments on the table and not one extra napkin. The one napkin we each had was razor-thin and useless. All in all, a real waste of money. This is my third try at going back to Bob Evans after the pandemic. No more.
Well we decided to go to Bob Evans for dinner and after we were seated we heard the manager talking loudly to one of the servers about that she wanted her to work on her day off and then Lucy said to the manager I’m sorry I can’t it’s my day off and I have plans! So then the manager was very abrupt with her and was more or less demanding that this server was going to work whether she wanted to or not !!! The manager said to the server ‘’will see’’ Everyone could her the manager… We just thought it was very rude of the manager of this Resturant on Washington road to be talking to this server the way she was in front of everyone ….by the way this server that she was talking to loudly , she is the best waitress they have!! she’s amazing people go to that Bob Evans because they love her… she treats her customers very nice , with respect and she’s one of the best waitresses or servers that we’ve ever had anywhere….also we felt bad to have to experience this situation …. Every time we eat there this waitress is always working
Bob Evans Restaurants is a dining establishment known for its comfortable atmosphere and homestyle meals. The company specializes in offering a diverse menu that includes breakfast, lunch, and dinner options, featuring classic American dishes made from fresh ingredients. Bob Evans is particularly recognized for its signature breakfast items, farm-fresh sides, and hearty entrees, catering to families, individuals, and groups looking for a casual dining experience. The target market for Bob Evans Restaurants includes families, working professionals, and anyone seeking a warm and welcoming place to enjoy a meal. The company aims to provide a satisfying dining experience that emphasizes comfort food and friendly service. With locations across the United States, Bob Evans Restaurants strives to meet the needs of its customers by offering both dine-in and takeout options, making it a convenient choice for various dining occasions.
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