Bob Evans Restaurants is a dining establishment known for its comfortable atmosphere and homestyle meals. The company specializes in offering a diverse menu that includes breakfast, lunch, and dinner options, featuring classic American dishes made from fresh ingredients. Bob Evans is particularly recognized for its signature breakfast items, farm-fresh sides, and hearty entrees, catering to families, individuals, and groups looking for a casual dining experience. The target market for Bob Evans Restaurants includes families, working professionals, and anyone seeking a warm and welcoming place to enjoy a meal. The company aims to provide a satisfying dining experience that emphasizes comfort food and friendly service. With locations across the United States, Bob Evans Restaurants strives to meet the needs of its customers by offering both dine-in and takeout options, making it a convenient choice for various dining occasions.
Bob Evans Restaurants receives a significant amount of criticism from customers, with many expressing dissatisfaction regarding food quality and service speed. Reviewers frequently mention long wait times, with some stating they waited over two hours for their meals, while others report receiving incorrect orders or poorly cooked dishes.
Although there are positive remarks about the food being good and plentiful, these are overshadowed by complaints about the overall dining experience. Some customers appreciate the friendly and attentive staff at specific locations, but this is not consistent across the board, as many describe the service as lacking or inattentive. The atmosphere and management also come under fire, with reports of rudeness and a toxic work environment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 354 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.5 | 10 |
| Oct 24 | 2.0 | 6 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 2.8 | 4 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | 3.7 | 3 |
| May 25 | 1.8 | 4 |
| Jun 25 | 2.3 | 4 |
| Jul 25 | 2.0 | 1 |
| Aug 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 354 most recent reviews.
“I had heard that a customer gave a bad review because the ceiling tiles needed to be replaced”
“My daughter and I had lunch at a bob evans today and it was one of my worst restaurant experiences ever”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Restaurants & Bars.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +20% | 354 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 |
Bottom line: Bob Evans Restaurants is #4 of 4 on overall rating in this group.
354 reviews of Bob Evans Restaurants. Filter by what matters to you.
We made a breakfast pickup order and some a few things were not right/ missing. KEITH, the manger at Festus Mo. location, was called and he replaced our order with a dinner meal. Very kind and professional and easy to deal with and had a great attitude about the situation.
VIRUS I noticed from reading the reviews that were during I go the 2 different Bob Evand summer and winter I have noticed that during the virus YES there are some problems but I have noticed everyone is maxes out including us so please please take it easy its not a perfect world It will all work out and we will love the food and service will be just likke it was thomas marsden 1/17/2021
Got delivery of fried chicken and fried pork loin. It was so fast and so good! All the side items were great, too. Couldn't be better or more convenient and quick!
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Great service!!! Great christian people work there who help disabled people when they fall.God bless them we always go there after church the kids love it.Always a good place to take the wife and kids.
I absolutely had by far the best experience ❤️ From my hostess who took my to go order Jasmine along with the cook and management Stacy ! I loved my meal it was spectacular!!! Thank you so much for everything I can’t thank you enough ❤️❤️If you are hungry check out the chestnut location bob evans
Nice experience. No problems
Food is very good. We had chili and was so good. Nice waitress named Colette . Clean restaurant. One of the best in Cadillac.
We just went to Bob Evans in Festus, Mo to eat dinner - our waitress “ Taleah” went above and beyond at servicing us tonight. Of course the Turkey platter is Delicious and we come often just for it!!!! We want to make sure you are aware of a Great Employee you have on the front line - Excellent service!!!!!!!!
Renee our server was absolutely a delight. She made sure our coffee was always full, and that the food was to our liking. Speaking of food it was so good! The hot cakes I recommend!
Bob Evans Restaurants is a dining establishment known for its comfortable atmosphere and homestyle meals. The company specializes in offering a diverse menu that includes breakfast, lunch, and dinner options, featuring classic American dishes made from fresh ingredients. Bob Evans is particularly recognized for its signature breakfast items, farm-fresh sides, and hearty entrees, catering to families, individuals, and groups looking for a casual dining experience. The target market for Bob Evans Restaurants includes families, working professionals, and anyone seeking a warm and welcoming place to enjoy a meal. The company aims to provide a satisfying dining experience that emphasizes comfort food and friendly service. With locations across the United States, Bob Evans Restaurants strives to meet the needs of its customers by offering both dine-in and takeout options, making it a convenient choice for various dining occasions.
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