BondiBoost™ is an Australian-based professional haircare brand that specializes in hair wellness products designed to address various concerns, including hair loss, damage, and overall hair health. The company offers a range of haircare solutions formulated without harmful ingredients such as sulphates, silicones, and parabens, ensuring that their products are cruelty-free and vegan. Their product lineup includes shampoos, conditioners, scalp serums, and hair masks, all aimed at promoting thicker, fuller hair and reducing shedding.
Targeting individuals experiencing hair thinning or hair loss, BondiBoost™ caters to both women and men seeking effective and natural solutions for their haircare needs. With a commitment to quality and sustainability, BondiBoost™ provides customers with Australian-made products that prioritize health and wellness in haircare routines. The brand's offerings, including popular items like the Anti-Thinning Shampoo and Conditioner Duo, are designed to deliver visible results while maintaining a focus on safe and ethical formulation practices.
BondiBoost™ receives a mix of praise and criticism from consumers. Many reviewers express their love for the effectiveness of the hair products, particularly highlighting the performance of the air styler and the shampoo and conditioner sets, which some describe as life-changing and affordable compared to competitors.
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However, there are significant complaints regarding product durability and customer service. Several customers report issues with the blowout brush and other styling tools, citing problems like overheating, breakage, and even sparks. Additionally, some express frustration over shipping errors and lack of response from customer support. While many appreciate the quality of the hair care products, the negative experiences with product reliability and service detract from the overall sentiment.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.5
1,000
100%
● Low
4.5 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
1.5▼ 1.5
12-month avg
2.3
All-time
4.5
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Oct 24
1.0
1
Nov 24
4.5
2
Dec 24
1.0
1
Jan 25
1.0
1
Feb 25
—
0
Mar 25
5.0
1
Apr 25
1.0
1
May 25
—
0
Jun 25
2.0
1
Jul 25
—
0
Aug 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 409 positive reviews
Easy to use22%
90 mentions
Fast & efficient17%
70 mentions
Customer service14%
57 mentions
Delivery13%
54 mentions
“So easy to use and hair looks good after”
On “Easy to use” · Jan 25, 2022
Top complaintsof 79 negative reviews
Customer service33%
26 mentions
Pricing23%
18 mentions
Refund20%
16 mentions
Shipping15%
12 mentions
“Horrible customer service”
On “Customer service” · Dec 28, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hair Salons.
Overall rating and review count for this company and similar companies
The head of the wand has cracked within months as it gets extremely hot.
The attachments feel flimsy and also get extremely hot. After less than six months the head of the wand has cracked which I suspect is from extreme heat. This means it is now useless. I contact Bondiboost but they do not sell any spares. For these reasons I cannot recommend the Bondiboost as it is poor quality.
I had the Bondi Boost blowout brush, which I initially really liked. I had it for a little over a year and would use maybe once a week after washing my hair. It lived on the dressing table, and I would never wrap the cord.
Unfortunately, the cord at the end of the brush started to break away, and it was causing literal sparks near my hair and face. I stopped using immediately and contacted the company. They told me because I had had it for more than a year they were unable to help with a replacement or fix, but their email encouraged me to join a BB club, promote their products and receive commission. I was shocked that they were unable to help with a faulty product that had created a fire hazard in my home - right next to my face and hair - but that, nevertheless, they wanted me to help SELL their products for them. I found this a really terrible response.
Anyway - I found a replacement for literally half the price and it’s almost exactly the same. Save your money gals! It’s really not worth the £70 price tag.
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Ordered a product and they shipped it to the wrong address and didn't respond to my attempts for help
Ordered a product and they shipped it to the wrong address, despite confirming with me what the correct address was. Attempted to contact them 3 times with multiple email addresses and they did not respond. Horrible customer service. I'm very sad to have purchased anything from them if this is how they treat their customers (ignoring them).
If there was a no star button i’d have pressed that
If there was a no star button i’d have pressed that, i am ABSOLUTELY FUMING.I brought this Last month. LAST MONTH, before i started school, it has been ONE month and the head attachments are ALL FLIMSY, and look like they will break, DO NOT WASTE YOUR MONEY. I was fixated saw all those Tiktok’s and i was so excited but SO FOOLED! i saw some other girls having the same problem, for £175, this is DISAPPOINTING, and DISGUSTING, so cheap not even 5 months in, 1 month in and its already so flimsy, it is so annoying because i was so excited to use this tool, it is not Dyson or Shark expensive but same idea, but its still almost £200 and so cheaply made to the point where it can only last 1 MONTH? Honestly you can buy one of these, but be ready to be disappointed, This is hideous.
The Bondi Boost Everlast Styler has been a huge disappointment. It seems to make my naturally wavy hair frizz and flyaway. The wrap attachments don’t hold onto the hair, they just blow it away. Totally pointless. Prior to buying this I used a much cheaper Remington dryer/ curling brush and a Dyson airwrap, both for a long time and never with frizz occurring. Bondi Boost won’t refund as I purchased through Chris and Sons who have not replied to my email.
i tried Bondo boost back around 2019 and 2020, my hair loved it! my hair is the kind where it gets used to products and i need switch it around but i did this a few times in this time.
i stopped using it mid 2020...
Ever since my hair has had scalp problems, is dry and breaks and not to mention the frizziness it constantly has.
I've had a few people tell me the same thing, also had hairdressers tell me not to use it. I've tried so many different products for my scalp and it doesn't work. Unsure what is in it but my hair got used to it and now is destroying itself. (wouldn't let me leave a review prior to the date)
ABSOLUTELY TERRIBLE, doesn't have anough power to even pick up and wrap the hair, let alone create anything resembling a curl! My hair is fine so it should be easy, but no.
Turns out I could have gotten the exact same thing on shein for $40.
As with their other cheap alibaba products, looks like they just got the cheapest airwrap styler they could from a factory in china, slapped their logo on it without even testing the thing, and tried to sell it for 10 times the price! What a joke!
Even from first picking it up it felt like chinese crap, and if you're wondering why they don't have any of the specifications about the motor and the number of watts it operates on, that's because they don't want you to know! Should have been a big red flag for me. DO NOT buy this thinking it will be as good as the dyson, shark or restyla which all have 1300w + ... I know people with all 3 of those and they all work great. Thought i was getting a bargain with this one but... nope!
Even worse, they don't even answer my emails or messages, the customer service is a complete joke and this product should be pulled off the shelves. I ended up having to open a chargeback with my bank.This company is a complete scam, buyer beware and stay far, far away!!!
I will be investing in a better airwap styler from a different company and this will be going in the TRASH.
They ignored my shipping address correction that I sent within 3 minutes of placing my order upon receiving their own email request to check my address is correct. They refuse to resend the products or provide any refund.
I bought 2 bottles of the Procapil Scalp Tonic. The first 2 bottles were not spray bottles, the product was a clear odor free product. It was like applying water. I used those two bottles and ordered two more. The 2 nd two bottles have a distinct odor, came in a spray bottle the product goes on like water but quickly turns my hair gummy and sticky with a wet look. It’s unusable in public. I won’t buy again. The product has a soap like suds. I loved the old product.
Love the tool but it's worth paying a little more for a different one elsewhere, as the quality is really really poor.
A couple of months after buying, the cable started sparking, I unplugged and jiggled it around and it snapped! So flimsy & not to mention dangerous. The company does not have a warranty policy beyond 30 days which is extremely short, most electronics are covered for a year - I've barely had time to use it within 30 days!
Go elsewhere to avoid having to purchase it again after a few months as it's such a good tool.
DO NOT BUY! Ordered during black friday and they still haven't shipped the item! AVOID AT ALL COSTS! They're customer service team just copy and paste the same responses.
Bought the anti dandruff shampoo which isn’t cheap and it makes my hair extremely oily, only way around it is to mix with another shampoo. Will not be spending that amount of money on Bondi boost anti dandruff shampoo again! So bad.
Worst brand ever they took 3 weeks just to ship out my order from the shop after multiple emails all they said was “it will be shipped shortly” and then another month to arrive. Was extremely disappointed.
The worst hair treatment I've ever used. It made my hair dry and lifeless after using it twice. My hair was not like that before using the product.The peppermint fragrance is about the best thing. An expensive product which I didn't mind paying for if it produced good results. I would not recommend this product. 😠
I recently placed a small order (under $50) with Bondi Boost and they asked me to send them my credit card and id over email or my order won't be released. Is this a joke? I of course cancelled my order straight away and won't order anything from them ever again. It is a shame because I used to like their products.
My hair is coming out in clumps. I have NEVER EVER lost hair in this way. I've been using it for 3 months and now my hair is so thin it's Crazy. I have always had thick curly hair . Not no more. Your honesty lucky I don't get a lawyer.
DO NOT BUY!!! HG bondi boost shampoo and conditioner - I used for roughly 1 year and a half and lost half of my hair. It caused extreme hair loss and left my hair feeling oily, sticky and gross after every wash. Bondi boost ruined my hair. Worst decision I ever made was using Bondi boost. Save yourself the trouble and stay away from them.
BondiBoost™ is an Australian-based professional haircare brand that specializes in hair wellness products designed to address various concerns, including hair loss, damage, and overall hair health. The company offers a range of haircare solutions formulated without harmful ingredients such as sulphates, silicones, and parabens, ensuring that their products are cruelty-free and vegan. Their product lineup includes shampoos, conditioners, scalp serums, and hair masks, all aimed at promoting thicker, fuller hair and reducing shedding.
Targeting individuals experiencing hair thinning or hair loss, BondiBoost™ caters to both women and men seeking effective and natural solutions for their haircare needs. With a commitment to quality and sustainability, BondiBoost™ provides customers with Australian-made products that prioritize health and wellness in haircare routines. The brand's offerings, including popular items like the Anti-Thinning Shampoo and Conditioner Duo, are designed to deliver visible results while maintaining a focus on safe and ethical formulation practices.