BondiBoost™ is an Australian-based professional haircare brand that specializes in hair wellness products designed to address various concerns, including hair loss, damage, and overall hair health. The company offers a range of haircare solutions formulated without harmful ingredients such as sulphates, silicones, and parabens, ensuring that their products are cruelty-free and vegan. Their product lineup includes shampoos, conditioners, scalp serums, and hair masks, all aimed at promoting thicker, fuller hair and reducing shedding.
Targeting individuals experiencing hair thinning or hair loss, BondiBoost™ caters to both women and men seeking effective and natural solutions for their haircare needs. With a commitment to quality and sustainability, BondiBoost™ provides customers with Australian-made products that prioritize health and wellness in haircare routines. The brand's offerings, including popular items like the Anti-Thinning Shampoo and Conditioner Duo, are designed to deliver visible results while maintaining a focus on safe and ethical formulation practices.
BondiBoost™ receives a mix of praise and criticism from consumers. Many reviewers express their love for the effectiveness of the hair products, particularly highlighting the performance of the air styler and the shampoo and conditioner sets, which some describe as life-changing and affordable compared to competitors.
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However, there are significant complaints regarding product durability and customer service. Several customers report issues with the blowout brush and other styling tools, citing problems like overheating, breakage, and even sparks. Additionally, some express frustration over shipping errors and lack of response from customer support. While many appreciate the quality of the hair care products, the negative experiences with product reliability and service detract from the overall sentiment.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.5
1,000
100%
● Low
4.5 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
1.5▼ 1.5
12-month avg
2.3
All-time
4.5
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Oct 24
1.0
1
Nov 24
4.5
2
Dec 24
1.0
1
Jan 25
1.0
1
Feb 25
—
0
Mar 25
5.0
1
Apr 25
1.0
1
May 25
—
0
Jun 25
2.0
1
Jul 25
—
0
Aug 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 409 positive reviews
Easy to use22%
90 mentions
Fast & efficient17%
70 mentions
Customer service14%
57 mentions
Delivery13%
54 mentions
“So easy to use and hair looks good after”
On “Easy to use” · Jan 25, 2022
Top complaintsof 79 negative reviews
Customer service33%
26 mentions
Pricing23%
18 mentions
Refund20%
16 mentions
Shipping15%
12 mentions
“Horrible customer service”
On “Customer service” · Dec 28, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hair Salons.
Overall rating and review count for this company and similar companies
I purchased the BondiBoost Blowout Hair Dryer 18 months ago and was happy with its performance until recently, when the dryer suddenly broke off at the base while plugged in, exposing internal conductors. This is a serious safety concern, especially in a household with children, and I’m disappointed that a product of this quality failed in such a dangerous way after regular use.
I’m surprised about all the great reviews which drew me in to buy this rather expensive shampoo and conditioner set. But I like to use something natural with good ingredients.
However these products leave my hair very greasy and I have to wash my hair every day. I tried to persist and used it for a couple of weeks as I know natural products take a bit of time to adjusting, then I tried to mix it with another natural shampoo on and off. But I’ve now given up. It smells nice but that’s about it, what a waste of money.
Ordered exactly two weeks ago and I still haven’t received it. Very fast customer service and always polite, however, I wasn’t aware it would take this amount of time. The tracking still says Royal Mail haven’t received it yet. Very underwhelmed with the delivered I have to be honest. They said they aimed to have them delivered by Christmas but mine wasn’t a Christmas present, it was needed now for a Birthday one- which has now been and gone. Seems there isn’t enough staff to meet the demand. Hopefully it will arrive soon but losing hope.
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i bought bondiboost shampoo and conditioner for dandruff and i also bought their strengthening oil that you suppose to put it on after wash and couple drops (not to forget)
i did exactly the same. it didn't work for me.. it made my hair very oily and rough.. after every wash, my hair feel like i never washed them.. it's been almost two months of using it now. i am done now and stopped it
i would never buy it again!
I bought my Bondi boost sonic blow dryer back in Sept .From the very start the nozzle flow off only every now and again so I put up with it, but now it does it nearly every time, also when the nozzle flys off it’s red hot and I have burnt my fingers putting it back on. I’ve tried recently to contact them about the issue, their response is they want me to video the nozzle flying off, which is very difficult to do while you are using it, I feel like I’ve been fobbed off. Just be aware,🙄☹️
I was so excited to try bondi boost after reading some positive feedback but unfortunately for me after using BB my hair becomes so knotted I can't even get them out. It has never been an issue for me with other products. Also I've noticed more hair loss since using BB..
I decided to give BB another try, to be objective, given all the 5 star reviews, ( & a discounted price for the bundle).
For my hair, and after using it for 2 mths, I found it did nothing for my hair, except dry it out. (Now a spare when I run out of my chosen line of S, C, & M)
Rather than persisting with this product, I went back to a line of hair shampoo & conditioner,(Keune), which my local Hairdresser uses and I know suits my hair.
I purchased the blow out brush and it blew up on me…started smelling bad and then will not turn on again.
Also have used the anti frizz shampoo and conditioner, also their normal shampoo / conditioner and it drys my hair out so badly. Also gives me dandruff. Think the product is super overrated and have had lots of other people tell me a similar thing has happened to them with this product. Super unhappy and spent lots of money with the business
Bought the HG shampoo and conditioner.
It smells lovely but I do feel leaves a residue in my hair and I have to wash frequently as it’s oily . I’m still keen to use for a little longer to see it makes a difference.
I have quite fine hair, which this product has made it look limp and greasy. I gave it time but I haven't seen any improvement after nearly two months. I am sad that i have spent nearly 40 pounds on this :(
I tried the curl styling cream, but unfortunately it doesn’t agree with my fine frizzy curly hair. I tried a small amount and it just had no hold, tried a little more and it made my hair sort of stiff and tacky.
It’s a shame because it smells great and the texture in the jar feels great.
Just not for me.
BondiBoost™ is an Australian-based professional haircare brand that specializes in hair wellness products designed to address various concerns, including hair loss, damage, and overall hair health. The company offers a range of haircare solutions formulated without harmful ingredients such as sulphates, silicones, and parabens, ensuring that their products are cruelty-free and vegan. Their product lineup includes shampoos, conditioners, scalp serums, and hair masks, all aimed at promoting thicker, fuller hair and reducing shedding.
Targeting individuals experiencing hair thinning or hair loss, BondiBoost™ caters to both women and men seeking effective and natural solutions for their haircare needs. With a commitment to quality and sustainability, BondiBoost™ provides customers with Australian-made products that prioritize health and wellness in haircare routines. The brand's offerings, including popular items like the Anti-Thinning Shampoo and Conditioner Duo, are designed to deliver visible results while maintaining a focus on safe and ethical formulation practices.