Brother USA is the American division of Brother Industries, a Japanese multinational company that manufactures and distributes office equipment and consumer electronics. The company primarily offers printers, multifunction devices, labeling systems, sewing machines, and related business solutions to consumers and enterprises across the United States. Brother USA provides technical support, service, and supplies for their product lines through various retail and commercial channels.
Reviewers generally find Brother USA's printers to be reliable and efficient for office use, with many praising the excellent print quality and straightforward setup process. Customers appreciate the user-friendly interface and the multifunction capabilities, which include printing, scanning, and copying.
The customer service experience is also highlighted positively, with support teams noted for their helpfulness and follow-up. However, some consumers express disappointment regarding the durability of the printers, citing issues like paper feed problems after moderate use. Additionally, there are mentions of slow support response times and a desire for more advanced features. Overall, while there are some concerns about longevity and support, the majority of feedback reflects satisfaction with the product's performance and reliability.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Consumer Electronics.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 1.9 out of 5 (poor) | 100 out of 100 | +104% | 547 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,000 |
12 reviews of Brother Usa. Filter by what matters to you.
5 months ago
The touchscreen display makes it easy for all our employees to use without training. Print speeds are good and the wireless setup was surprisingly simple.
5 months ago
Our law firm prints hundreds of documents daily and this Brother laser printer handles it like a champ. Fast printing speeds and minimal paper jams. The mobile printing feature is a nice bonus for our... See more
5 months ago
Had a technical issue with our printer and Brother's support team went above and beyond to help. They walked me through troubleshooting and even followed up a week later to make sure everything was st... See more
5 months ago
We've been using Brother printers in our office for over two years now and they've been incredibly reliable. The print quality is consistent and the toner cartridges last much longer than our previous... See more
Quick answers to the questions people ask most.
Brother USA provides a wide range of business equipment including printers, scanners, fax machines, labeling systems, and sewing machines. They also offer technical support, repair services, and consumables like ink cartridges and toner for their devices.
You can reach Brother USA customer support by calling their toll-free number at 1-877-BROTHER (1-877-276-8437) or visiting their website at brother-usa.com. They also offer live chat support and email assistance through their online support portal.
Brother USA's customer service is typically available Monday through Friday from 8:00 AM to 8:00 PM Eastern Time. Weekend and holiday hours may vary, so it's best to check their website for current availability.
Yes, Brother USA provides limited warranties on most of their products, typically ranging from 1-3 years depending on the device. Warranty coverage includes defects in materials and workmanship under normal use conditions.
You can download the latest drivers and software from the Brother USA website at brother-usa.com by searching for your specific model number. The downloads section provides free access to drivers, utilities, and user manuals for all supported devices.
Brother USA provides on-site service options for certain commercial and industrial equipment through their authorized service network. Contact their business support team to determine if on-site service is available for your specific device and location.
Use the dealer locator tool on the Brother USA website to find authorized retailers and service centers in your area. You can search by ZIP code or city to find the nearest locations that sell Brother products and provide service support.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The touchscreen display makes it easy for all our employees to use without training. Print speeds are good and the wireless setup was surprisingly simple.
Our law firm prints hundreds of documents daily and this Brother laser printer handles it like a champ. Fast printing speeds and minimal paper jams. The mobile printing feature is a nice bonus for our attorneys working remotely.
Had a technical issue with our printer and Brother's support team went above and beyond to help. They walked me through troubleshooting and even followed up a week later to make sure everything was still working properly. The printer itself performs excellently too.
We've been using Brother printers in our office for over two years now and they've been incredibly reliable. The print quality is consistent and the toner cartridges last much longer than our previous brand. Customer service was helpful when we had a setup question.
The printer itself is solid and produces professional-looking documents. Unfortunately, we had an issue within the warranty period and the repair process was longer than expected. Eventually got it resolved but took about two weeks.
Works consistently for our daily printing needs and rarely gives us problems. Would like to see more advanced mobile printing options and cloud integration features in future models.
Compact design fits perfectly in our small office space. Easy setup and the wireless connectivity works flawlessly with all our devices.
After 18 months of moderate use, we're already experiencing paper feed issues and occasional error messages. Expected better longevity for the price point. Print quality is still good when it works properly.
Does what we need it to do for basic office printing and copying. The scan quality could be better for detailed documents, and sometimes it takes a while to warm up in the mornings. Overall decent value though.
This multifunction unit handles all our printing, scanning, and copying needs efficiently. The automatic document feeder saves us tons of time. Setup was straightforward and it integrates well with our network.
Really impressed with the crisp text and professional appearance of our printed materials. The machine runs quietly which is important in our open office. Only complaint is the replacement toner costs more than I'd like, but it does last a long time.
The multifunction printer we purchased works well for our small business needs. Print quality is sharp and scanning features are useful. However, when we needed technical support, it took several days to get a response which was frustrating during a busy period.
Brother USA's return policy varies by retailer, as most products are sold through authorized dealers rather than directly from Brother. For products purchased directly from Brother, returns are typically accepted within 30 days with original packaging and proof of purchase.
Yes, Brother USA provides various training resources including online tutorials, user manuals, video guides, and webinars for their business products. They also offer specialized training programs for certain commercial and industrial equipment through their business solutions team.
Brother USA is the American division of Brother Industries, a Japanese multinational company that manufactures and distributes office equipment and consumer electronics. The company primarily offers printers, multifunction devices, labeling systems, sewing machines, and related business solutions to consumers and enterprises across the United States. Brother USA provides technical support, service, and supplies for their product lines through various retail and commercial channels.
