Is Budget Internet a legitimate company?
Yes, Budget Internet is a legitimate company with numerous verified reviews and a strong rating. Customers have reported positive experiences with their services and customer support.

Budget Thuis is a service provider specializing in energy, internet, and mobile solutions for both residential and business customers in the Netherlands. The company offers a range of products, including Budget Energie, Budget Internet, and Budget Mobiel, focusing on delivering quality services at affordable rates. Customers can easily compare options and choose packages that suit their specific needs, whether for home or business use. With a commitment to customer satisfaction, Budget Thuis facilitates seamless transitions for clients looking to switch energy providers or set up new internet and mobile services. The company utilizes the KPN network to ensure reliable internet and TV services, offering high-speed internet and interactive TV options. Budget Thuis aims to simplify the process of obtaining essential services, making it accessible and efficient for all customers.
Budget Internet receives a mixed reception from its customers, with many praising the ease of ordering and the helpfulness of the customer service team. Reviewers highlight the clear and user-friendly app, as well as competitive rates and the ability to track monthly usage effectively.
However, there are notable complaints regarding a lack of visibility into savings and year-end statements, which some feel detracts from the overall experience. Additionally, issues with inter-departmental communication have been reported, leading to frustrations for some consumers. While many appreciate the straightforward processes and responsive support, others express dissatisfaction with the company's operational inefficiencies. Overall, Budget Internet has strengths in service and usability, but it also faces challenges that affect customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.5 | 86 |
| Sep 24 | 3.5 | 67 |
| Oct 24 | 3.3 | 83 |
| Nov 24 | 3.2 | 68 |
| Dec 24 | 2.9 | 44 |
| Jan 25 | 3.4 | 110 |
| Feb 25 | 3.0 | 40 |
| Mar 25 | 3.3 | 56 |
| Apr 25 | 3.8 | 78 |
| May 25 | 2.2 | 30 |
| Jun 25 | 3.5 | 59 |
| Jul 25 | 3.8 | 56 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Overstap prima geregeld”
“Kennelijk lopen de zaken bij BUDGET langs elkaar heen en krijg dan ook sterk de indruk dat er absoluut niet wordt sam...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.5 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.6 out of 5 (poor) | +2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.7 out of 5 (good) | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.8 out of 5 (good) | +3% | 175 |
Bottom line: Budget Internet is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 2.6).
500 reviews of Budget Internet. Filter by what matters to you.
Over a year ago
Het had 5 sterren gekregen als het net als voorheen je kon zien wat je bespaart had en hoeveel je terug zou beuren op je jaarrekening. Dat is nu helaas nergens te zien of te controleren
Over a year ago
Bestellen ging kinderlijk eenvoudig. Klantenservice is goed bereikbaar, vriendelijk en behulpzaam.
Over a year ago
De tarieven /systemen /de maandelijkse rapportage naar klanten zijn perfect
Over a year ago
Budget-Energie komt zijn beloften na.
Quick answers to the questions people ask most.
Yes, Budget Internet is a legitimate company with numerous verified reviews and a strong rating. Customers have reported positive experiences with their services and customer support.
No, Budget Internet is not a scam. The company has received a significant number of verified reviews, with many customers praising their reliable service and responsive customer support.
Budget Internet provides internet services to customers, including competitive pricing and clear monthly reporting on usage and costs, which many users have found to be very helpful.
Budget Internet accepts various payment methods, although specific details on payment options can be confirmed through their customer support, which has been noted as friendly and helpful.
You can contact Budget Internet through their customer service channels, which include phone and chat support. Many customers have reported quick response times and effective assistance.
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Polarized pattern: few middle ratings. 59% of recent reviews are 4–5★ and 37% are 1–2★.
Het had 5 sterren gekregen als het net als voorheen je kon zien wat je bespaart had en hoeveel je terug zou beuren op je jaarrekening. Dat is nu helaas nergens te zien of te controleren
Bestellen ging kinderlijk eenvoudig. Klantenservice is goed bereikbaar, vriendelijk en behulpzaam.
De tarieven /systemen /de maandelijkse rapportage naar klanten zijn perfect
Budget-Energie komt zijn beloften na.
duidelijk, eerlijk en geen problemen
Informatie over verbruik c.a. is actueel. tarieven zijn concurrerend. alleen informatie over acties (zoals bv gratis weekend stroom) kan tijdiger.
Je kunt heel gemakkelijk je verbruik en kosten zien per dag en krijgt iedere maand een overzicht van je verbruik zodat je weet wat de kosten gaan worden uiteindelijk op de jaarrekening. Dus geen verrassingen. En in de zomer gratis stroom op zaterdag en zondag!
Overstap prima geregeld. En een uitstekende goed overzichtelijke app.
So far no issues with Budget Energy :)
De app is heel duidelijk en makkelijk bedienbaar
Makkelijk, maandelijks verbruik te zien
Tot nu toe is de overstap probleemloos verlopen!
It is very good service. It took long time until i get to speak to costumer service. Chatbot today is always a problem. The costumer service was in the end the most helpfull. The application is only in NL, maybe is EN working to. But it is not always easy to set up. Also will be nice to see some info about the current subscription. Small things matter. Price and conections without any issues. I would recommend these services. Thanks
hun luisteren goed wat ik wil uitleggen
Contact gehad over een upgrading abonnement, was ook gauw aan de beurt via de chat. De upgrading ging niet helemaal goed vandaag, maar na 2x via de chat contact is het meteen goed geregeld. Goede ervaringen met budget Mobiel.
Kennelijk lopen de zaken bij BUDGET langs elkaar heen en krijg dan ook sterk de indruk dat er absoluut niet wordt samengewerkt tussen de verschillende afdelingen, internet, energie en mobiel. Terwijl er wel een algemeen contact adres is. Ik begrijp nu waar alle verwarring en slechte service vandaan komt. U kunt niet waarmaken waar jullie voor staan: één bedrijf met stapelkortingen. Mijn ervaring is het tegenovergestelde. NB: in reactie op het antwoord van BUDGET heb ik dat aan de voorkant proberen uit te leggen echter werd dat verkeerd opgepakt. Naar aanleiding van deze review wordt achteraf gevraagd te willen begrijpen wat er misgegaan is gegaan zodat ze kunnen kijken hoe hún dienstverlening verbeterd kan worden. Dat is voor mij mosterd na de maaltijd. De gedachte van BUDGET voelt goed alleen de praktijk valt tegen.
Nooit problemen met internet gehad tot ik een abonnement van budget thuis kreeg. Wifi valt uit. Of er is wel Wifi maar geen internet. Inmiddels zo vaak storing gehad dat ik nu toch maar een review plaats om mensen bewust te maken. Goedkoop is in dit geval duurkoop.
We zijn nog maar net klant, maar zoals het nu gaat, gaat alles naar tevredenheid. Leuk ook om in het weekend van juni t/m september en dan van 12.00 tot 17.00 uur, gratis stroom te krijgen. Verder is het altijd even kijken hoe de app werkt, maar dat zal ook wel goed komen.
Budget Thuis is a service provider specializing in energy, internet, and mobile solutions for both residential and business customers in the Netherlands. The company offers a range of products, including Budget Energie, Budget Internet, and Budget Mobiel, focusing on delivering quality services at affordable rates. Customers can easily compare options and choose packages that suit their specific needs, whether for home or business use. With a commitment to customer satisfaction, Budget Thuis facilitates seamless transitions for clients looking to switch energy providers or set up new internet and mobile services. The company utilizes the KPN network to ensure reliable internet and TV services, offering high-speed internet and interactive TV options. Budget Thuis aims to simplify the process of obtaining essential services, making it accessible and efficient for all customers.
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