My ball joint needed replacing
My ball joint needed replacing. The dealer called Car Shield. I paid my deductible. And Car Shield paid the rest. Saved $400.
CarShield is a prominent vehicle service contract provider that specializes in offering extended warranty coverage for cars. The company provides a range of plans designed to protect vehicle owners from unexpected repair costs, allowing them to choose coverage that best suits their needs. CarShield's services cater to a diverse customer base, including individuals looking for reliable protection for their personal vehicles, as well as those seeking financial peace of mind in the event of mechanical failures. Through its user-friendly website, carshield.com, the company enables customers to easily compare various plans and obtain quotes. CarShield's offerings include roadside assistance, rental car reimbursement, and coverage for various types of vehicles, including cars, trucks, and SUVs. By focusing on transparent service and customer support, CarShield aims to provide vehicle owners with confidence and security in their automotive investments.
CarShield receives high praise for its excellent customer service, with many reviewers highlighting the professionalism and helpfulness of the representatives. Customers appreciate the ease of the claims process and the promptness in addressing their issues, often describing their experiences as smooth and stress-free.
However, some consumers express dissatisfaction with the coverage, noting that it does not meet their expectations and that they have faced challenges with claims, including delays and insufficient payments for repairs. A few reviewers also mention that the service does not always align with what was advertised, particularly regarding the extent of coverage. Overall, while many find value in the service and support provided, there are notable concerns about the limitations of the coverage.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Excellent customer service”
“This is the third time for the same part to be replaced”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 |
Bottom line: CarShield is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.3).
60 reviews of CarShield. Filter by what matters to you.
My ball joint needed replacing. The dealer called Car Shield. I paid my deductible. And Car Shield paid the rest. Saved $400.
It was really good
Handled situation without any issues.
I wanted to know what was on my warranty and the lady I spoke with sent me a copy of what it was. Thank you very much
Quick answers to the questions people ask most.
Yes, CarShield is a legitimate company with numerous verified reviews. Customers have shared their positive experiences, highlighting excellent customer service and effective claims processing.
No, CarShield is not a scam. Many verified reviews reflect positive feedback about their services, customer support, and promptness in addressing claims, though some customers have raised concerns about coverage specifics.
CarShield provides vehicle protection plans that cover various repairs, including parts replacement. Customers have noted the coverage for older cars and the promptness of service.
Pricing for CarShield's services varies based on the plan and vehicle. Customers have commented on competitive pricing and the affordability of repairs after paying their deductible.
You can reach CarShield's customer support through their website or by phone. Many reviews highlight the professionalism and helpfulness of their representatives.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I almost got scammed by a different so called warranty company. Told me I should dispute 3 months of payments with CarShield. They wanted me to pay them for 60-90 days before coverage would begin. Thank Goodness I called CarShield. I’ve had a few claims and was grateful for the coverage. Thank you CarShield
It was simple and easy. The agent was honest and serious and helpful in every way. He found the best deal for me, and I was very satisfied.
I am happy your company helped pay for my repair to my Escape. And you paid the repair shop very fast. Thank you
Quick and easy
Clark was the Best 100Plus. Your company better keep him.
Car shield contacted me when my most recent credit card (on file w/Car Shield) was declined. I now have a new card which was used to re-start automatic monthly payment. Thanks for alerting/me reminding me to keep my account open and paid for automatically on a monthly basis. Keep up the great work! Jeanne Parsons Norfolk, VA
When I called customer service to ask why they stopped taking out our monthly bill for our car shield policy they informed us that we were all paid up! It turned out we were paying for a 5 year coverage policy and it was paid up in 2 years! It’s nice to know we still have the coverage for another three years!
Always willing to listen and help.
All phone representatives are very courteous & responsive. They are an admirable first impression of the Company.
I received a call from Gabriel. He was very helpful and gave me all the details of his conversation with Brakes Plus. He went over all the details of the parts needed and the cost to each. I appreciate all the information he gave me. He was very polite and gave more than willing to work with me and understand I had questions which he was happy to answer. He was amazing
I love the way they handled their business in talking to you very respectful
CarShield is a prominent vehicle service contract provider that specializes in offering extended warranty coverage for cars. The company provides a range of plans designed to protect vehicle owners from unexpected repair costs, allowing them to choose coverage that best suits their needs. CarShield's services cater to a diverse customer base, including individuals looking for reliable protection for their personal vehicles, as well as those seeking financial peace of mind in the event of mechanical failures. Through its user-friendly website, carshield.com, the company enables customers to easily compare various plans and obtain quotes. CarShield's offerings include roadside assistance, rental car reimbursement, and coverage for various types of vehicles, including cars, trucks, and SUVs. By focusing on transparent service and customer support, CarShield aims to provide vehicle owners with confidence and security in their automotive investments.
This profile hasn't been claimed by the business owner.