CarShield is a prominent vehicle service contract provider that specializes in offering extended warranty coverage for cars. The company provides a range of plans designed to protect vehicle owners from unexpected repair costs, allowing them to choose coverage that best suits their needs. CarShield's services cater to a diverse customer base, including individuals looking for reliable protection for their personal vehicles, as well as those seeking financial peace of mind in the event of mechanical failures. Through its user-friendly website, carshield.com, the company enables customers to easily compare various plans and obtain quotes. CarShield's offerings include roadside assistance, rental car reimbursement, and coverage for various types of vehicles, including cars, trucks, and SUVs. By focusing on transparent service and customer support, CarShield aims to provide vehicle owners with confidence and security in their automotive investments.
CarShield receives high praise for its excellent customer service, with many reviewers highlighting the professionalism and helpfulness of the representatives. Customers appreciate the ease of the claims process and the promptness in addressing their issues, often describing their experiences as smooth and stress-free.
However, some consumers express dissatisfaction with the coverage, noting that it does not meet their expectations and that they have faced challenges with claims, including delays and insufficient payments for repairs. A few reviewers also mention that the service does not always align with what was advertised, particularly regarding the extent of coverage. Overall, while many find value in the service and support provided, there are notable concerns about the limitations of the coverage.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Excellent customer service”
“This is the third time for the same part to be replaced”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 |
Bottom line: CarShield is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.3).
60 reviews of CarShield. Filter by what matters to you.
Again my claim was denied and I told you the car did have a complete engine fail with all the lights and warnings etc-good grief! I am sick of paying the money each month for cruddy service. I am quitting you and will let it be known what kind of outfit you are be assured!
I have been having an issue with getting updates on my claim. I’ve not been updated about what is going on with the claim. When I called I’ve been given poor attitudes from 1 person and the others don’t seem to know what is going on. I had to have a 3rd party inspector come out to inspect my vehicle. He came out 7 days later. As a result of this I’ve been in a rental for all of my allotted days and I had to call to get the days extended. The inspector came out on Tuesday 9/10. There still is not an update on the findings or if I’ve been approved or denied. This has been the worst experience I’ve had with your company. This is my first interaction! No one seems to be in any urgency. Now I have been getting calls from sales people trying to get me a lower rate for CarShield but no resolution of my claim.
I used to be Car Shield’s biggest fan. I’ve been a customer of theirs for 5+ years. That first 6 months I had to have the stereo dash unit replaced. My plan covered the part so I was sold on its usability. Since then I’ve barely used it but when I have, it’s been a mess to deal with. The app is always down. I’ve had almost every claim besides one denied. Plus, even is they approve it- remember that they only pay for the parts, not the labor. So it’s really frustrating when you’re paying a monthly payment and on top of that you have to pay a couple grand for labor plus the $100 deductible to Car Shield. Then you find out that the part is only $200 and the sales person is haggling over that cost! On top of all that, when I call to cancel my service- instead of being treated nice and perhaps being wooed to stay as a customer, the woman on the phone literally argued with me about how if I leave CS then I will just get worse coverage else where. Nice threatening sales tactics there guys! I’ll pass. Signed, former CS customer
Quick answers to the questions people ask most.
Yes, CarShield is a legitimate company with numerous verified reviews. Customers have shared their positive experiences, highlighting excellent customer service and effective claims processing.
No, CarShield is not a scam. Many verified reviews reflect positive feedback about their services, customer support, and promptness in addressing claims, though some customers have raised concerns about coverage specifics.
CarShield provides vehicle protection plans that cover various repairs, including parts replacement. Customers have noted the coverage for older cars and the promptness of service.
Pricing for CarShield's services varies based on the plan and vehicle. Customers have commented on competitive pricing and the affordability of repairs after paying their deductible.
You can reach CarShield's customer support through their website or by phone. Many reviews highlight the professionalism and helpfulness of their representatives.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
My van needed some engine work. I took it to a Firestone garage to have the work done. I was shocked 😲 when I found out you were giving them a hard time about their price for labor which is the same everywhere. Also, they had the part needed but you wanted to ship the same part for a bit less, then they'd have to wait 4 days to get it then install. I was without a car and I couldn't work. Then you gave them trouble sending what you decided to pay for the work. I was told when I purchased CarShield that the work would be 100% paid by you and I would have to pay a $100 deductible. You dragged your feet on the payment. Then only paid $2,000 and I had to pay almost $1,400 for my part. I've heard from other places that this is what you do. What happens if I need work done again, I don't know if they will take on the job again if I need work, because of what you did this time. You should stand behind your promises that you say in the TV commercials and your representatives. I had the same thing happen to me about 2 years ago, my brakes were so bad that the shop didn't want to put me back on the road like that. I happened to remember about my policy with you. So I called to make a claim and was told pretty rudely that I should have gotten the OK 👍 1st and that you wouldn't cover the cost at all. I explained the situation and danger that I could be put in, not having it taken care of. I even called back a day later and got the same rude response. So I ended up paying the whole bill of $1,300, which went on my credit card. Thank God, I had a card to pay the bill. As a 75 year old senior citizen on a small SS income that's a hard hit to take. Again, I had to put the engine work on my card again to get my van back. To me that's all kinds of wrong 😕 on your part. I could be a good spokesperson for you, especially with the senior citizens.
Too difficult to deal with. Personnel are idiots
I cannot believe that you've been paid almost $4,000 in payments over 3 years and first time I try to use it and nothing is covered. A lot of friends and relatives are waiting to hear my outcome with you. So I'll let them know not to waste their money!!!!!
CarShield is a prominent vehicle service contract provider that specializes in offering extended warranty coverage for cars. The company provides a range of plans designed to protect vehicle owners from unexpected repair costs, allowing them to choose coverage that best suits their needs. CarShield's services cater to a diverse customer base, including individuals looking for reliable protection for their personal vehicles, as well as those seeking financial peace of mind in the event of mechanical failures. Through its user-friendly website, carshield.com, the company enables customers to easily compare various plans and obtain quotes. CarShield's offerings include roadside assistance, rental car reimbursement, and coverage for various types of vehicles, including cars, trucks, and SUVs. By focusing on transparent service and customer support, CarShield aims to provide vehicle owners with confidence and security in their automotive investments.
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