Charlecote Estates is a premium property consultancy that specializes in both commercial and residential property services across the UK, Gibraltar, and Dubai. The company offers a range of professional services, including residential surveys and valuations, commercial property management, and agency services. With a team of RICS-qualified professionals, Charlecote Estates provides clear and compliant home surveys that leverage local knowledge and national standards to deliver trusted insights.
The company's residential agency services are provided through its partnership with Century 21 UK, offering clients comprehensive support in buying, selling, and letting properties. Charlecote Estates focuses on enhancing tenant relations and maintaining long-term asset value for commercial properties, ensuring that clients receive expert oversight tailored to their investment needs. Through its commitment to professionalism and clarity, Charlecote Estates serves a diverse clientele seeking reliable property consultancy solutions.
Charlecote Estates has a positive customer experience.
Charlecote Estates receives overwhelmingly positive feedback for its thorough and prompt survey services, particularly highlighting the expertise of surveyor James. Reviewers consistently praise the detailed reports, which categorize findings effectively and include photographs, making complex information accessible.
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Many customers appreciate the speed of service, noting that reports are often delivered on the same day as the survey. The professionalism and responsiveness of the staff further enhance the overall experience, with clients feeling well-supported throughout the process. However, a few reviews mention missed details in surveys, indicating that there may be occasional oversights. Despite this minor criticism, the majority of customers express high satisfaction and would recommend Charlecote Estates for their property surveying needs.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.9
196
100%
—
● Low
4.9 / 5 overall
=
196 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Feb 2025.
Last 3 months
5.0
12-month avg
5.0
All-time
4.9
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Feb 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 196 most recent reviews.
Top praiseof 193 positive reviews
Customer service51%
99 mentions
Fast & efficient39%
76 mentions
Professionalism24%
47 mentions
Helpful support13%
25 mentions
“I instructed James at Charlecote, and the service he provided was outstanding”
On “Customer service” · Jan 24, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Consulting.
Overall rating and review count for this company and similar companies
Fast and excellent survey. Telephoned on the day and emailed same evening.
Wanted £100 more for valuation and £30 admin fee (despite own company) as I wanted valuation after survey sent. Even mentioned on phone that he would have charged more if he had known the issues found. For this reason have not gone back for survey on second house purchase.
They did not get into contact before surveying the property to enquire if there were any issues of concern. It was only when they sent the terms and conditions to sign that I found out they had undertaken it already.
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Charlecote Estates is a premium property consultancy that specializes in both commercial and residential property services across the UK, Gibraltar, and Dubai. The company offers a range of professional services, including residential surveys and valuations, commercial property management, and agency services. With a team of RICS-qualified professionals, Charlecote Estates provides clear and compliant home surveys that leverage local knowledge and national standards to deliver trusted insights.
The company's residential agency services are provided through its partnership with Century 21 UK, offering clients comprehensive support in buying, selling, and letting properties. Charlecote Estates focuses on enhancing tenant relations and maintaining long-term asset value for commercial properties, ensuring that clients receive expert oversight tailored to their investment needs. Through its commitment to professionalism and clarity, Charlecote Estates serves a diverse clientele seeking reliable property consultancy solutions.