Chartahouse Conveyancing Services is a licensed conveyancing firm based in Plymouth, Devon, specializing in property law since 1977. The company provides a range of conveyancing services, including assistance with buying, selling, transferring equity, and remortgaging homes. Chartahouse is dedicated to delivering high-quality service through a professional approach and the use of advanced technology, facilitating efficient transactions for their clients. Targeting individuals and families looking to navigate the property market, Chartahouse emphasizes the importance of clear communication throughout the conveyancing process. Clients benefit from timely email updates, free text notifications, and an online tracking system to stay informed of their transaction's progress. As licensed conveyancers, the firm offers competitive pricing and a dedicated team of property law experts, ensuring personalized support without the complexities of general legal practices.
Chartahouse Conveyancing Services receives mixed feedback from its clients. Many reviewers appreciate the excellent service and competitive pricing, highlighting the personal touch and efficiency of the process.
Customers commend specific staff members, noting their professionalism and dedication, especially during complex transactions. However, a significant number of reviews express dissatisfaction with communication and responsiveness, citing long delays in email replies and a lack of urgency in handling cases. Some clients report frustrating experiences with unhelpful staff and poor overall management of their transactions, leading to extended timelines. Despite the positive remarks about value and service quality, the recurring complaints about communication issues and slow responses overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 21 | 100% | +1.4 | ● Medium |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 3.0 | 4 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 3.7 | 3 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 21 most recent reviews.
“Sorry I could only rate them with a 5 my personal rating would be a 10, Used chartahouse because they were the least...”
“A very disappointing experience, Communication has been extremely poor, with no responses to emails for a very long p...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | — | 21 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | +2% | 692 |
Bottom line: Chartahouse Conveyancing Services is #5 of 5 on overall rating in this group. On service, Knights Professional Services scores higher (4.9 vs 3.5).
21 reviews of Chartahouse Conveyancing Services. Filter by what matters to you.
A very disappointing experience, Communication has been extremely poor, with no responses to emails for a very long period of time, the attitude is very poor and unhelpful, and nobody seemed to be able to give me a proper answer to questions asked
I am selling and my solicitor wastes endlessly time chasing Chartahouse for a respond. Chartahouse repeat the same queries as they have not read the documents. Then, they simply just do not respond. We’ve been chasing them for months. It’s incredibly rude unhelpful unprofessional and thoroughly frustrating. 
HONESTLY if i read these comments before i would have never used this firm 😤 Simon and his team are awful, being a first time buyer i didnt no what to expect but i sure found out, they had me stressed out most of the time they were acting for me. They dont answer the phone they take ten years to reply to emails. Simon took approximately 2months to view my bank statements knowing i had a deadline (They did not care ) He pictured/labeled me as some criminal and stated my account was a red flag and refused to work with me (going through half of the statements over the phone) spelt my name wrong on most emails/documents he sent me, he does not know nothing about a child's interest accounts he is rude arrogant and the whole team is clearly LAZY, was sent email replies like.. simon will do so when he is able 😳, HOWEVER moving forward i instructed another solicitor firm and everything was completed within 2 and a half weeks 🥳. So that showed me a lot and this firm should really close down and stop wasting people time😡. Take my advice do not use this firm.
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Polarized pattern: few middle ratings. 57% of recent reviews are 4–5★ and 43% are 1–2★.
Took 7 months with no chain. There was a small issue which took a couple of weeks to iron out, but there was no urgency from chartahouse to try and complete. Took 4 weeks to respond to sellers solicitor and ended up having to extend my mortgage. Poor communication and would provide no explanation for certain, often quite serious, updates. Told the estate agents I was pulling out of the move when I had not instructed this.
This is by far the worst company I have ever dealt with. They tried to charge me extra for a bespoke insurance policy when one wasn't required the day before exchanging contracts. My mortgage advisor and estate agent commented that they were trying to rip me off. No apologies ever received from them. Thanks for your reply. It was the buyer's solicitor who advised my estate agent that you were trying to rip me off, such a shame you are still trading !
I had a very disappointing experience with this company. Communication has been extremely poor, with no responses to emails and significant delays in getting through to someone, often taking up to two days. I found the attitude unhelpful and condescending, and there was a noticeable reluctance to assist. In some instances, my requests were outright ignored. It was only after submitting two formal complaints that no action was taken. I am genuinely surprised that this level of service is still being offered, as even my estate agents mentioned that this company is among the worst they have encountered. Based on my experience, I would advise others to proceed with caution.
Nick Hawkins did the conveyancing for our move. Unfortunately we didn't find he provided a good service. In general things did get done, but it took a long time, about 6 months and there was no chain, no mortgage, no additional issues. It seemed like there was a lot of time when there was nothing happening and they would say they had done every and the team from the house we were buying would be telling us that they were waiting on things from Nick. In addition Nick was very difficult to get hold of. You would often be told he would ring back but then he wouldn't. There was also limited communication via email from him so it was very difficult to know where things were at. He even said on the phone when asked how long it would take that it depending on how much we interrupted him, which may be reasonable if he was communicating with us otherwise but given there was very limited communication I think it was quite rude. I would absolutely not recommend his services to anyone. I have heard other members of the charterhouse team are better but if at all possible I would recommend avoiding Nick Hawkins, unless you like slow service, limited communication and sometimes rude communication when you finally manage to talk to home at all.
Chartahouse Conveyancing Services is a licensed conveyancing firm based in Plymouth, Devon, specializing in property law since 1977. The company provides a range of conveyancing services, including assistance with buying, selling, transferring equity, and remortgaging homes. Chartahouse is dedicated to delivering high-quality service through a professional approach and the use of advanced technology, facilitating efficient transactions for their clients. Targeting individuals and families looking to navigate the property market, Chartahouse emphasizes the importance of clear communication throughout the conveyancing process. Clients benefit from timely email updates, free text notifications, and an online tracking system to stay informed of their transaction's progress. As licensed conveyancers, the firm offers competitive pricing and a dedicated team of property law experts, ensuring personalized support without the complexities of general legal practices.
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