Chase Games is a review platform based in the UK that specializes in providing consumer feedback and ratings for businesses within the finance and insurance sectors. The company aims to facilitate informed decision-making by allowing users to share their experiences and insights regarding various financial products and services. By collecting and displaying user-generated reviews, Chase Games helps consumers navigate the complexities of finance and insurance offerings. Targeting individuals seeking reliable information before making financial decisions, Chase Games enables customers to evaluate providers based on real experiences. The platform serves as a valuable resource for users looking to compare different options, ensuring a transparent environment for both consumers and businesses in the finance and insurance industry.
Chase Games receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent service, quick delivery, and great quality of products, particularly for Pokémon cards, with several noting that orders arrive well-packaged and in perfect condition.
Consumers appreciate the friendly staff and the ease of ordering, often mentioning the competitive prices and good selection available. However, a significant number of negative reviews express frustration over order fulfillment issues, including unfulfilled orders and difficulties in obtaining refunds. Some customers describe the company as incompetent and greedy, citing experiences where orders were canceled and relisted at higher prices. Overall, while many enjoy the shopping experience, the recurring complaints about order management detract from the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review May 2022.
| Month | Average | Reviews |
|---|---|---|
| Jun 21 | 2.7 | 7 |
| Jul 21 | 3.0 | 2 |
| Aug 21 | 4.0 | 4 |
| Sep 21 | 4.5 | 10 |
| Oct 21 | 5.0 | 2 |
| Nov 21 | 4.9 | 9 |
| Dec 21 | 5.0 | 2 |
| Jan 22 | 5.0 | 2 |
| Feb 22 | 4.5 | 4 |
| Mar 22 | 4.2 | 6 |
| Apr 22 | 3.7 | 3 |
| May 22 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy to order and great tracking options available”
“I purchased a Evolving Skies Prerelease Kit from this store, and at the time of purchase it had no description and an...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 3.9 out of 5 (good) | +1% | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Chase Games is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
60 reviews of Chase Games. Filter by what matters to you.
Over a year ago
I've had good experiences with this company in the past but on the 1st April 2022 I put in an order for about £100. It was never sent and just sat as "unfulfilled" in my account. Tried emailing 3 time... See more
Over a year ago
Absolutely incompetent greedy company, rude and careless with customers glad there going out of business
Over a year ago
Great shop for the family amazing team that work in there too
Quick answers to the questions people ask most.
Yes, Chase Games is a legitimate company with a mix of positive and critical reviews. They have received commendations for their quick shipping and customer service, with many satisfied customers praising their products.
No, Chase Games is not a scam. While there are some complaints about delays and order cancellations, the majority of reviews are verified and highlight good experiences with fast delivery and quality products.
Chase Games specializes in gaming products, particularly trading cards like Pokémon and Magic: The Gathering. Customers have noted a good selection of individual cards and gaming accessories.
Chase Games accepts various payment methods, although specific details are typically available at checkout. Customers have appreciated the ease of the ordering process.
Chase Games offers customer support through their website, and many reviews mention clear communication during the ordering process. They strive to address concerns, although some complaints about responsiveness have been noted.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I've had good experiences with this company in the past but on the 1st April 2022 I put in an order for about £100. It was never sent and just sat as "unfulfilled" in my account. Tried emailing 3 times over the next month, no reply. Tried Facebook messenger which bounced back with an auto-response then a post on their page but received no answer. Eventually I had to file a PayPal claim (Chase Games never replied and it eventually was closed in my favour). Very glad I paid by PayPal.
Absolutely incompetent greedy company, rude and careless with customers glad there going out of business
Superb times two
Great shop for the family amazing team that work in there too
Easy to order and great tracking options available. Communication was clear through the process and the items arrived well packaged and secure. Thanks!
Cancelled my orders than relisted for more
Great Prices, great delivery time and everything you could need when buying Pokémon card singles.
A penny sleeve per card maybe 😉
Great family owned shop, friendly service and very helpful. All the Pokémon product you need at competitive prices.
Very quick shipping (2 working days) and the package arrived in perfect conditions
The card I got came in great condition and looked amazing, it came quicker then I thought 🙂
Cards arrived in great condition and well packed. Was slightly disappointed that something that was advertised as being available unfortunately wasn’t meaning the website wasn’t quite up to date- but great service otherwise.
Purchases and service excellent. I will be using Chase games again in the future.
My grandson was delighted with his new card box for his magic the gathering cards
Very impressed by how quickly the items were sent out and arrived at my house. Even in the middle of the slow Christmas postal service!
Great customer service. Delivered quickly and package in immaculate condition.
Good selection on the website and reasonably priced - I specifically like that you can buy individual Pokémon cards for good prices. My order was dispatched a couple of hours after I’d paid and arrived the next day. I’m very impressed, and will certainly shop here again!
Excellent product very fast delivery also highly recommend
Chase Games had a quality card binder in stock that i couldn't find elsewhere. My order was quickly delivered and well packaged. Couldn't ask for more.
Chase Games is a review platform based in the UK that specializes in providing consumer feedback and ratings for businesses within the finance and insurance sectors. The company aims to facilitate informed decision-making by allowing users to share their experiences and insights regarding various financial products and services. By collecting and displaying user-generated reviews, Chase Games helps consumers navigate the complexities of finance and insurance offerings. Targeting individuals seeking reliable information before making financial decisions, Chase Games enables customers to evaluate providers based on real experiences. The platform serves as a valuable resource for users looking to compare different options, ensuring a transparent environment for both consumers and businesses in the finance and insurance industry.
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