Chase Games is a review platform based in the UK that specializes in providing consumer feedback and ratings for businesses within the finance and insurance sectors. The company aims to facilitate informed decision-making by allowing users to share their experiences and insights regarding various financial products and services. By collecting and displaying user-generated reviews, Chase Games helps consumers navigate the complexities of finance and insurance offerings. Targeting individuals seeking reliable information before making financial decisions, Chase Games enables customers to evaluate providers based on real experiences. The platform serves as a valuable resource for users looking to compare different options, ensuring a transparent environment for both consumers and businesses in the finance and insurance industry.
Chase Games receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent service, quick delivery, and great quality of products, particularly for Pokémon cards, with several noting that orders arrive well-packaged and in perfect condition.
Consumers appreciate the friendly staff and the ease of ordering, often mentioning the competitive prices and good selection available. However, a significant number of negative reviews express frustration over order fulfillment issues, including unfulfilled orders and difficulties in obtaining refunds. Some customers describe the company as incompetent and greedy, citing experiences where orders were canceled and relisted at higher prices. Overall, while many enjoy the shopping experience, the recurring complaints about order management detract from the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review May 2022.
| Month | Average | Reviews |
|---|---|---|
| Jun 21 | 2.7 | 7 |
| Jul 21 | 3.0 | 2 |
| Aug 21 | 4.0 | 4 |
| Sep 21 | 4.5 | 10 |
| Oct 21 | 5.0 | 2 |
| Nov 21 | 4.9 | 9 |
| Dec 21 | 5.0 | 2 |
| Jan 22 | 5.0 | 2 |
| Feb 22 | 4.5 | 4 |
| Mar 22 | 4.2 | 6 |
| Apr 22 | 3.7 | 3 |
| May 22 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy to order and great tracking options available”
“I purchased a Evolving Skies Prerelease Kit from this store, and at the time of purchase it had no description and an...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 50 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 3.9 out of 5 (good) | +1% | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Chase Games is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
60 reviews of Chase Games. Filter by what matters to you.
I ordered some Shining Fates Booster in December pre order for the release in Feb. I paid £70 in orders. It is now August and I have heard nothing from them, I have emailed multiple times with no response, no returned phone calls, it just rings out. It's as though they are out of business but their site looks like they are still operating but nothing. Terrible service.
ordered some single pokemon cards and they came very quickly and well packaged. plenty of choice from which i will order again in future.
I have used the website a few times ordering pokemon cards. I got myself into a bit of a pickle because I ended up with two separate accounts as I paid via PayPal and a credit card.. Chase games answered my calls and confirmed the two separate orders accross the two accounts.. There was a delay in their shipment and they kept me in the loop. Given the demand for pokemon cards this is to be expected. Given the delay in their stock arriving, I asked for a refund and it was prompt and without issue.. Would buy from again.
Quick answers to the questions people ask most.
Yes, Chase Games is a legitimate company with a mix of positive and critical reviews. They have received commendations for their quick shipping and customer service, with many satisfied customers praising their products.
No, Chase Games is not a scam. While there are some complaints about delays and order cancellations, the majority of reviews are verified and highlight good experiences with fast delivery and quality products.
Chase Games specializes in gaming products, particularly trading cards like Pokémon and Magic: The Gathering. Customers have noted a good selection of individual cards and gaming accessories.
Chase Games accepts various payment methods, although specific details are typically available at checkout. Customers have appreciated the ease of the ordering process.
Chase Games offers customer support through their website, and many reviews mention clear communication during the ordering process. They strive to address concerns, although some complaints about responsiveness have been noted.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
STAY AWAY!! Take your custom elsewhere. Shambles of a company, we have waited over 5 months for our pre-order of Shining Fates ETBs, we appreciated the delays however in June still nothing. We have now cancelled, which they were quick to do, yet STILL NO REFUND and this is weeks later, no reply to emails, no communication. This company cares about 1 thing and that's your money, once they have that they don't give a damn about their customer service. APPALLING.
Very helpful and accommodating would highly recommend
0 stars. They only care about money. Customer service is terrible . Dont pay with paypal because they charge fees on returns. WORST TRADER! oh and my preorder never came!
DO NOT BUY FROM THIS COMPANY. I pre ordered some Pokemon cards back in December. After months of waiting and little correspondence from the company with still no products delivered, I decided that enough was enough and cancelled my order. The company went silent for a few days after I cancelled the shipment. At first I thought all was well as they provided confirmation of cancellation and that refund was being processed. Fast toward 1 week and I still haven’t received my refund. I then received an email from the company stating that they are unable to process the refund and that I’d be offered vouchers with a 10% “gesture of goodwill”. This firm has not only failed to deliver on my order but the handling of the order and customer service I have received is nothing short of shambolic. I am now out of pocket a few hundred pounds with very little hope that I will receive my full refund. All I want is my money back for something that the company has clearly failed to deliver. I feel absolutely cheated and a company like Chase Games should not be allowed to take advantage of anyone like this. I urge you to really think about your purchase before deciding to use this company. If anyone has advice on how I can retrieve my refund please let me know.
Website is easy to navigate, prices are competitive and delivery quick. Great service
Terrible experience Pre order product never arrived on release waited a very very long time since and still didn't get my order. Now I am being messed around for a refund still waiting over week after asking for a refund to get it even tho my order has already been canceled After lots of messages they said it will be processed on Friday but 2 days on still hasn't happed so fed up dealing with this headache. Only wanted to buy some cards and having such a bad experience Please avoid
I placed a large GBP500+ Shining Fates preorder with them in December. 6 months later I have still not received a single product of my order !!! Communication wise, 1 single email received in 6 months to explain they have stock issues. I called more than a dozen time the office across a 2 weeks period of time, no one ever picked up the phone a single time. I emailed them 4 times and somehow their answer went into my Spam box so never received it. I ended up opening a case on PayPal since I could not reach them and they accused me of trying to scam them. Amazing! And not a single excuse for keeping my money for more than 6 months and not delivering the products ordered. These guys are obviously clearly amateurs. They took way too many preorder while everyone knows Pokemon allocation is very harsh due to stock issues. But not only they are incompetent, they are also rude and with a very poor customer service. I have asked to cancel my order and after 5 days without any answer I escalated to PayPal who tried to reach to them. They never answered and PayPal arbitraged in my favour and forced them to refund me. I was glad I used PayPal !!! These guys are completely dishonest. 1st and last time I ever order with this company. Would definitely recommend to stay away.
Fast delivery and they sell great products
Order placed in December 2020. Still not received in May 2021. No update received on the order progress, no apology for delay or offer of a refund. Did not answer phone calls and when a refund was requested via Paypal was accused of acting fraudulently. Terrible customer service. Will never again order Pokemon cards from them.
It's a mixed bag, I pre ordered shining fates etbs back in November and believe I was one of the 1st to order so they turned up well packsd not long after release. I then continued to order more SF products throughout Dec, Jan and Feb some arrived and others are still outstanding, the service updates dont really provide any information to my order and just tells me what number they last dispatched, doesnt give any idea to how many orders between me and the last number dispatched contain the same items, so I dont know if they need to receive 100 before they get to my order or 1000 I understand the delays with this product but you should certainly do more to reach out to customers who are waiting 4 months for an item. I can source the product elsewhere for around the same price but im still waiting patiently, if you're unlikely to be able to fulfil these orders then let people know when they still have a chance of sourcing stock from other retail outlets.
An excellent and smooth service from point of purchase right through to delivery. There was great communication detailing despatch of purchase. Overall I would highly recommend Chase games
Suberb from order to recieving
Very mixed experience with the customer service. A limited edition hardcover book arrived in poor condition for a collectors item. I received a very pleasant initial email thanking me for my purchase and asking if there was anything they could help me with. However, upon informing them of the damaged, I received a rather rude accusatory response claiming I made an "absurd accusation" and that it "obviously just got damaged somewhere" but it's "Hard to believe that it got done in transit". They did refund the item, but even then I was told "I got a bargain" because my damaged, limited edition book was actually sold at a discount, and that he would probably keep the book for himself if I did return it. All in all poor experience with the customer service, won't be using them again. Edit: In response to the seller's reply I simply asked if it was possible I was sold a second hand copy, as the pages were wavy (As well as dented), and it was discounted. There was no 'accusation'. Unnecessarily defensive customer service.
Ordered Battle Styles at the start of Feb, Received half my order first week of April but nothing since so just had to cancel it and ask for a refund. First time using chase games and probably the last and as much as its partially down to the lateness of the order a lot of it is with how they come across on emails which i wasn't satisfied with. You can't refer a customer to a link to find out roughly when an order is arriving especially if the order value is close to £1000, but any how you live and you learn, plenty of other places to buy from.
Chase Games is a review platform based in the UK that specializes in providing consumer feedback and ratings for businesses within the finance and insurance sectors. The company aims to facilitate informed decision-making by allowing users to share their experiences and insights regarding various financial products and services. By collecting and displaying user-generated reviews, Chase Games helps consumers navigate the complexities of finance and insurance offerings. Targeting individuals seeking reliable information before making financial decisions, Chase Games enables customers to evaluate providers based on real experiences. The platform serves as a valuable resource for users looking to compare different options, ensuring a transparent environment for both consumers and businesses in the finance and insurance industry.
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