Chewy is an online retailer that specializes in pet products and supplies. The company offers a wide range of items including pet food, toys, medications, and accessories for dogs, cats, and other companion animals. Chewy provides convenient home delivery services and subscription options for recurring pet supply needs.
Chewy receives a generally positive reception from customers, particularly for its fast shipping and excellent product selection. Many reviewers appreciate the auto-ship feature, which not only simplifies ordering but also offers discounts, making it a favorite among busy pet owners.
The personalized customer service, including thoughtful gestures like sympathy cards, adds a special touch that resonates with consumers. However, some customers express frustration with the prescription medication service, noting that it can be slow and confusing, requiring multiple follow-ups. Additionally, while the website is user-friendly, some users report glitches during checkout. Overall, Chewy is praised for its reliable service and commitment to customer satisfaction, despite some areas needing improvement.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Food & Supplies.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.3 out of 5 (good) | 100 out of 100 | +2% | 458 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 100 | |
| 3.5 out of 5 (good) | 100 out of 100 | −28% | 100 | |
| 4.0 out of 5 (good) | 100 out of 100 | −23% | 100 |
12 reviews of Chewy. Filter by what matters to you.
Beyond just being a reliable pet supply company, they really care about customers. Sent a beautiful sympathy card when my cat passed away. Those personal touches make all the difference and keep me coming back.
Been using Chewy for over two years and they consistently deliver quality products on time. The auto-ship discounts help with budgeting and I love that they donate to animal shelters. Highly recommend for any pet owner.
Set up auto-ship for my cat's prescription food and it's been perfect. Never have to worry about running out and the discount makes it cheaper than my local pet store.
Orders always arrive quickly and everything is packaged really well. Never had any damaged items. The free shipping threshold is reasonable too.
Quick answers to the questions people ask most.
Chewy is an online retailer specializing in pet food, supplies, and medications. They offer delivery services for pet products, prescription medications through their pharmacy, and provide customer support for pet care needs.
You can contact Chewy customer service 24/7 by phone at 1-800-672-4399 or through live chat on their website. They also offer email support and have an active social media presence for customer inquiries.
Chewy offers free shipping on orders over $49 for most items. They provide standard shipping (1-3 business days) and expedited shipping options, with some items eligible for same-day or next-day delivery in select areas.
Yes, Chewy has a 365-day return policy for most products. You can return items for a full refund even if opened, and they often tell customers to donate opened food to local shelters rather than return it.
Yes, Chewy offers an Autoship program where you can schedule regular deliveries of pet food and supplies. Autoship customers receive discounts and can modify, skip, or cancel deliveries at any time through their account.
Yes, Chewy operates a licensed online pharmacy that provides prescription medications for pets. You'll need a valid prescription from your veterinarian, and they offer both brand-name and generic options.
Chewy accepts major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Chewy gift cards. They also offer a Chewy credit card for additional rewards and financing options.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Had an issue with a damaged shipment and Chewy immediately sent a replacement at no charge. They even included a handwritten note apologizing for the inconvenience. This is how customer service should be done!
Chewy primarily operates as an online retailer and does not have traditional retail stores. However, they do have fulfillment centers and customer service facilities, and have partnered with some veterinary clinics for prescription services.
Chewy does not offer a formal price matching policy. However, they strive to provide competitive prices and often run promotions and discounts, especially for Autoship customers who receive ongoing savings.
Chewy is an online retailer that specializes in pet products and supplies. The company offers a wide range of items including pet food, toys, medications, and accessories for dogs, cats, and other companion animals. Chewy provides convenient home delivery services and subscription options for recurring pet supply needs.
