City Plumbing UK is a leading supplier of plumbing, heating, and bathroom products in the United Kingdom. With over 350 branches nationwide and a comprehensive online platform, the company caters to a diverse range of customers, including trade professionals, homeowners, and businesses. City Plumbing offers a wide selection of essential products such as boilers, radiators, pipes, fittings, and bathroom suites, ensuring that customers have access to the tools necessary for their plumbing and heating projects. In addition to its extensive product range, City Plumbing is home to The Bathroom Showroom, featuring more than 290 locations where customers can explore and purchase various bathroom suites and accessories. The company emphasizes convenience with services like free click and collect, making it easier for customers to manage their projects efficiently and on budget.
City Plumbing UK generally receives positive feedback for its excellent customer service and helpful staff, with many reviewers praising the quick delivery and ease of ordering. Customers frequently highlight the friendly attitude of employees and the efficiency of the service, noting that orders are often ready for collection promptly.
However, there are notable complaints regarding order fulfillment, with some consumers reporting issues such as incomplete orders and incorrect items being delivered. Additionally, a few reviewers express dissatisfaction with the website's performance, describing it as slow and difficult to navigate after recent updates. Despite these concerns, the overall sentiment leans towards satisfaction, with many recommending the service for its reliability and support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“He went above and beyond and his customer service on the phone was absolutely excellent”
“So I ddn't accept delivery of wrong item”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.6 out of 5 (good) | 3.8 out of 5 (good) | — | 60 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | 1.3 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.6 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.0 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 |
Bottom line: City Plumbing UK is #2 of 5 on overall rating in this group. On delivery, Prime Property Management scores higher (4.6 vs 3.6).
60 reviews of City Plumbing UK. Filter by what matters to you.
9 months ago
I ordered 3 items, only 1 arrived at the branch. No email or info to advise of the problem. Your systems shouldn't allow me to order items that you don't have in stock.
9 months ago
I ordered a product and called the Blackpool Branch to check if it had arrived. I spoke with Anthony who could not have been more helpful! He went above and beyond and his customer service on the ph... See more
9 months ago
Ordered product came into stock in a few days. Excellent communication and helpful team. Highly recommend.
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I ordered 3 items, only 1 arrived at the branch. No email or info to advise of the problem. Your systems shouldn't allow me to order items that you don't have in stock.
I ordered a product and called the Blackpool Branch to check if it had arrived. I spoke with Anthony who could not have been more helpful! He went above and beyond and his customer service on the phone was absolutely excellent. So much so, I had to take the time to write this review.
Ordered product came into stock in a few days. Excellent communication and helpful team. Highly recommend.
Thanks to two helpful staff members at the Bournemouth and Chelmsford branches. I was after a difficult to find Multikwik pan connector and some were shown in stock at Bournemouth. I phoned to check, and the very helpful chap I spoke to said that the MultiKwik part was not available but I should try a Polypipe one that could be adjusted to fit. I went into the Chemsford branch, and the young man there showed me how to cut it to fit and replace the baffles. It was simple to do and works great. So thank you to the two gentlemen concerned who took the trouble to help and guide me.
Friendly, helpful staff. On time delivery.
Goods on time easy access to click and cillect.
My order was made and I got the solar panels the very next day, I was over the moon. Could not believe how fast it was. Thank you 5***** and over **************
The website and specifically sparesfinder used to be fast, reliable, stable and reasonably comprehensive. Since update it’s slow, prone to crashes and much harder to find parts. Staff on the helpline are great and quick to resolve issues but I wish I didn’t have to call them because of poor website performance.
Easy to order on line, competitive price, quick collection. Excellent personal service!!
Part was dispatched and delivered within 24hrs of ordering
Unfortunately I ordered the wrong size radiator, customer services were so helpful, arranged to collect the incorrect within a few days, money refunded. Correct radiator delivered within a week or so.
They have a website that is easy to navigate, and once ordered my goods were available the next day. The staff were polite and helpful even when i returned damaged goods for replacement.
Delivered wrong shower tray as part of shower room replacement. So I ddn't accept delivery of wrong item. Salesman Tony was no help, couldn't supply what was sold so have had to go elsewhere. Poor service, time wasters, don't recommend at all!
Only place to have parts in stock, easy pick up- problem solved!
Ideal boiler vent fan
Great seevice
City Plumbing UK is a leading supplier of plumbing, heating, and bathroom products in the United Kingdom. With over 350 branches nationwide and a comprehensive online platform, the company caters to a diverse range of customers, including trade professionals, homeowners, and businesses. City Plumbing offers a wide selection of essential products such as boilers, radiators, pipes, fittings, and bathroom suites, ensuring that customers have access to the tools necessary for their plumbing and heating projects. In addition to its extensive product range, City Plumbing is home to The Bathroom Showroom, featuring more than 290 locations where customers can explore and purchase various bathroom suites and accessories. The company emphasizes convenience with services like free click and collect, making it easier for customers to manage their projects efficiently and on budget.
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