ClickUp is a comprehensive productivity platform designed to enhance organizational efficiency by integrating various tools and features into a single application. The company offers a diverse range of functionalities, including task management, document collaboration, goal tracking, time tracking, and communication tools. With over 100 features, ClickUp aims to streamline workflows and minimize the complexity of managing multiple software solutions, making it suitable for businesses of all sizes. Targeting professionals and teams across various industries, ClickUp caters to users seeking to improve productivity and collaboration. The platform’s innovative AI Super Agents assist users in maximizing their efficiency by automating tasks and providing intelligent support. With a commitment to providing a free option, ClickUp appeals to startups and established companies alike, helping them to centralize their operations and foster a more productive work environment.
ClickUp receives a mixed reception from users, with a significant number expressing dissatisfaction. While some reviewers appreciate the platform's versatility and features, noting it serves well as a knowledge base and offers powerful task management tools, many others criticize the service for its poor support and frustrating user experience.
Common complaints include slow performance, a confusing interface, and issues with billing practices, such as unexpected charges and lack of communication regarding invoices. Users also report feeling overwhelmed by the number of features, which they find complex and difficult to navigate. Despite a few positive experiences, the overall sentiment leans heavily towards frustration and disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 60 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 1 |
| Oct 24 | 3.0 | 5 |
| Nov 24 | 2.0 | 2 |
| Dec 24 | 3.3 | 3 |
| Jan 25 | 1.7 | 9 |
| Feb 25 | 2.1 | 7 |
| Mar 25 | 3.0 | 6 |
| Apr 25 | 2.8 | 6 |
| May 25 | 1.0 | 2 |
| Jun 25 | 1.6 | 8 |
| Jul 25 | 2.2 | 6 |
| Aug 25 | 2.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“ClickUp’s versatility is impressive, with powerful task management and collaboration tools that fit our team’s needs...”
“Feels like they count on customers forgetting they’re subscribed”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Education & Training.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.5 out of 5 (poor) | 2.3 out of 5 (poor) | +1% | 60 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 |
Bottom line: ClickUp: Productivity Platform is #5 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 1.5).
60 reviews of ClickUp: Productivity Platform. Filter by what matters to you.
Perrrfect! I am using their free version with my team and we are 100% satisfied. All the features including task assigning, setting priorities, time tracking, commenting, creating spaces, UI and most importantly speed are amazing.
I love ClickUp. I'm surprised to see any negative reviews. I use the free version for creative projects, the premium version at work, and I would be FAR less better off in life if I didn't use it. My entire tech stack has become ClickUp. They do everything, and they do it better. Tasks, Clips, Chat, SOPs, Scheduling, Time Tracking, Workflows, Brainstorming.. I use it for literally everything. The one thing I don't like is that the AI mode is per account not per user. If only a few members of a team need to use it, it's just not economical for the entire team to pay for it so unfortunately I lost that feature. It was a huge bummer because AI mode made my work so much easier when it was in beta. Hoping they figure that one out.
It can be improved (an they do it constantly) but, as a 25 years experienced PM, I can say that it is by far the best project management platform and collaboration tool I ever used. And it is not only for Project Managers...
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This app is amazing! i love it and it helps me so much motivating and doing my homework i love having everything where it belongs! i would say you'd try it!!
Itv is nice and good
The app was easy to navigate.It was very helpful to our team.
love the options and usability of this to do/project manager. great price.
Really good platform with amazing customer support. ClickUp is so versatile and has so many great features with constant updates. We can really recommend ClickUp for large task lists, documents, and planning. The customer support is also incredibly good—they reply extremely fast and listen to their users. If a bug is reported, they will fix it within 48 hours. It’s really nice to see a company putting the customer first.
ClickUp is a comprehensive productivity platform designed to enhance organizational efficiency by integrating various tools and features into a single application. The company offers a diverse range of functionalities, including task management, document collaboration, goal tracking, time tracking, and communication tools. With over 100 features, ClickUp aims to streamline workflows and minimize the complexity of managing multiple software solutions, making it suitable for businesses of all sizes. Targeting professionals and teams across various industries, ClickUp caters to users seeking to improve productivity and collaboration. The platform’s innovative AI Super Agents assist users in maximizing their efficiency by automating tasks and providing intelligent support. With a commitment to providing a free option, ClickUp appeals to startups and established companies alike, helping them to centralize their operations and foster a more productive work environment.
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